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Ability Ottobock care

5.0 (3 reviews)
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Healthmark Foot and Ankle Associates

Healthmark Foot and Ankle Associates

3.5(2 reviews)
0.1 mi

I work in the healthcare industry, and I'm aware and supportive of the fact that a $100-$200…read morecancellation fee is standard when a patient cancels too close to the date of a procedure. Requiring 1-2 weeks advance notice (or in rarer cases, up to 1 month) helps protect providers by making patients think twice about no-showing or canceling last minute without a good reason. So when something unexpected happened in my life, and I had to postpone my procedure a full FIVE WEEKS in advance, I was expecting the office staff might say something like, "Thanks for the heads up this far in advance. We hope everything is ok. Please let us know when you'd like to reschedule". Instead, 3 days later I received a $250 (!!) cancellation fee. When I called to see if it was a mistake, I was told they have a 45 day (!!) cancellation policy. I explained that my mind was swimming the day I signed the surgery form, having just made the decision to have surgery. I wasn't focused on scouring the fine print for potential "gotcha" terms. I also explained that I could find no mention of it on any of the signed paperwork that they shared with me. I then asked (two different staff members) if they'd consider waiving the fee. Their response was something along the lines of, "You signed the paperwork, you agreed to the terms". I told them that I liked my doctor and that I wanted to remain a patient here, but that they'd likely lose me if they couldn't offer me this one-time courtesy. "We can't do that. We have your signature. That's just the way things work. Goodbye sir". It's unfortunate because this is a case where the best ethical decision would also have been the best business decision. Even if they didn't want to do the right thing for the patient, they could have done right for the practice (by preserving the revenue from my surgery, my follow up appts, orthotics, family/friend referrals, etc.). All they needed to do was correct an objectively questionable, poorly communicated policy.

Dr. Erfle is the best! He recently performed bunion surgery on my daughter and was so professional…read moreand straight forward and just so nice throughout the whole process. My poor daughter has to get her other foot done as well and we will most definitely be going back to Dr. Erfle. We both highly recommend him.

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Healthmark Foot and Ankle Associates
Healthmark Foot and Ankle Associates
Healthmark Foot and Ankle Associates

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Ability Ottobock care - orthotics - Updated October 2026

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