I reached out to Abe Mor December, 2016 via michael@diamonds.pro (also helpful!). I know it sounds dramatic, but that was a life-changing referral.
It's a too-common story I know now. I had a Kay Jeweler Leo diamond that I wanted to sell. (I had purchased it for over $7,000 for an ex-girlfriend, and wanted nothing to do with it anymore.) Eric Mor told me what I should and shouldn't expect through email AND phone, and took a lot of time and care with me. I live in Boston. He suggested I not sell it to him, but instead find a high-end reputable jeweler here(?!). He also offered to be available later should I wish. I was initially pretty impressed, though simultaneously felt skeptical about everyone at that point. From the very modest amount of research I had done by the time I spoke to Eric, I just didn't know who to trust or not, except not to trust Kay. Still, something in Eric's voice and manner told me he just might be the "real deal".
It didn't take me too long to reach out again. I worked directly with David Christ. Upon receiving my diamond via their one-day FedEx, they were unable to buy it for the "sight unseen estimate" they had offered because it was a far inferior diamond than expected. Because it was the worst Leo Diamond that David, a Leo expert, had ever seen, I became determined that Kay refund my purchase price (over 2 years after I bought it!). For reasons I will never ever understand, David and I then proceeded to exchange close to 200 emails over the next 1 1/2 months. SERIOUSLY.
They had NOTHING TO GAIN HERE. I DID NOT DEVIATE FOR A MOMENT FROM MY GOAL of having every cent returned to me from Kay (and I am very determined). The emails were my "picking David's brain" to obtain, bit by bit, all the information I needed to make the best argument to Kay to obtain my refund, my ONLY goal! I kept wondering, "WHY were they spending all this time with me; why was David continually getting back to me so promptly; what on earth could be their motivation." I didn't ask, I didn't want to interrupt the information flow I NEEDED to accomplish my pursuit. I'd do research and ask for David's opinion. I'd ask about everything I could imagine that could be an angle. I BELIEVED I was in the right and I wasn't giving up and for some reason neither did he give up on answering my ENDLESS questions. I kept wondering to myself, "Gee shouldn't he be doing something instead to bring in MONEY?"
Kay sent me for an appraisal, but that was a foregone conclusion. I looked into getting another one elsewhere, but ultimately sent it to GIA, THE authority. Abe Mor offered to remove the diamond from its setting free of charge(?!). I gratefully accepted. There was something that did cost $15 for which I wasn't charged, and when I inquired David said I just needed to pay the bill I received. I'll explain in a moment.
Before the diamond was sent to the lab (through Abe Mor, which saved me a LOT of money) Eric made a proposal: I could sell the diamond to them according to (quite FAIR!) pricing depending on whether GIA determined it was an I or J color (a K would mean a strong argument for me against Kay as my certificate said an I) and they'd pay for both shipping and the GIA lab fee of $105. If it were a K of course shipping and GIA's fee would be my responsibility ($149). I don't believe anyone at Abe Mor thought I had a good shot at getting my purchase price refunded unless the diamond was determined by GIA to be a K. For me, frankly, I just kept hoping beyond hope...
Well, the diamond was a J, BUT it had only FAIR symmetry. I prepared my argument like I was going to the Supreme Court, obviously with more David coaching. He even sent me a link from the Leo diamond website to use!
To Kay's credit, they determined that I had at least a couple of reasons for legitimate concern, and refunded me the $7,206.23 I paid,+ $149: Uphill mission ACCOMPLISHED!!!!! One can NEVER GIVE UP.
I will always feel moved by what they did for me. The outcome most assuredly could NOT have occurred without their unsurpassed assistance and attention. There was no return for them to make from those many, MANY hours spent with me. I'd have to had sold them or bought a HANDFUL of diamonds for them to have monetarily benefitted.
Abe Mor REALLY CARES ABOUT people who seek their help, and the DIAMOND BUSINESS, and THEIR INTEGRITY, and THEIR FAMILY BUSINESS NAME. This is why this was a "life-changing experience", as I said at outset. Experiences like these simply make it, "Feel great to be alive!"
In the Jewish faith, the number 18 is a symbol for celebrating LIFE, and sending a gift in a denomination of 18 is very spiritually meaningful. Being Jewish, I sent them $180 as a mere token of my appreciation for their generosity of spirit. And what did they do? They donated it to the charity of my choice.
You cannot go wrong with this company. 1,000%!!
~Lori Ratchin read more