The office staff here is incompetent... Do yourself a favor…read moreand go to Phoenix to be seen by an ENT there!

I was referred here by doctor due to having constant pain in my throat. I saw Dr. Miller and he was…read morevery attentive and also very informative. I had to take my 3 year old with me and never once did anyone in the office make us feel unwelcomed. Definitely glad that we have someone as professional as Dr. Miller and the staff here in Yuma.

My son was seen today by N.P. Ana Gutierrez. She did such a great job interviewing my son and…read moremaking him feel comfortable. She explained his plan of care and told us what to expect on his next appointment. She took her time with him and we didn't feel rushed. We look forward to the next appointment where we will get more answers to his allergies. Also, my son was seen at his appointment time. The staff was friendly and professional.

I highly recommend Dr. Ponce for a rhinoplasty! He was reffered to me by 2 different doctors. I've…read morehad an amazing experience since the consulation upto my current post-op appointments. He is very skilled & professional. Very thorough in explaining his work. His staff is also very attentive & kind. I am very happy with my results! My nose looks beautiful; i'm only 2 weeks post-op and have already received many compliments. Huge thanks to Dr. Ponce & his staff!!

i'm sorry for the negative review. i know he will fox my nose, I will take down my review after he…read morefixes it in 5 months.

I am a provider. Please do better for our families. My office made 8-10 phone calls to get a care…read moreplan signed. After speaking with 2 manager type people, we still do not have vehemently signed care plan. The signed plan us needed so member's cand receive ongoing therapy.

The other day I received the phone call ico the test results for my daughter's COVID-19 test;…read morenegative! So, I drove there to pick up a copy for her to take to school. After a temp check at the front I was directed to a lobby where I waited less than 10 minutes for the documents. A smooth operation; not looking to get tested again but may I suggest coming here to have it done?

Dr. Setliff was very professional and kind during my appointment today. He carefully explained…read moreeverything he did and reassured me when I was concerned. I appreciated his friendliness and felt that I received excellent care. Also, his receptionist was very helpful and friendly. I would give my highest recommendation for Dr. Setliff.

First time at Dr. Setliff's office. I got lost and the…read morereceptionist could not tell me clearly how to get to the office. I then asked Dr. Setliff how to get to the office and he just gave me the address. Very rude, ignorant and uneducated. Definitely Not Recommended!

Dr Vo is a nice dr but it's not the same since dr strong left the Ofc is cluttered. The drs. Wife…read moreis not someone who should see patients I'm afraid he'll be Losing patients if she continues working there she is very rude to his patients and is not as professional as a Dr. should be!!!!!

My card was charged and then I was refused service when it was discovered that I had been seen in…read moreMexicali and had Mexican insurance. #VenusNguyenFNP was extremely rude and uncaring. Subsequent questions were met with reprisals. This practice made it known that I cost them money by being diagnosed elsewhere and they won't see me even on the web service. This lady absolutely hates Mexico and their doctors and patients and very publicly stated so. It seems s by far the most horrible experience of my life in any industry, let alone in the medical field. The utter hatred this woman has is palpable. I was personally treated with absolute hate, disgust and contempt. I can't even call with billing issues without being hung up on. Skip this place at all cost. This place is more evil than medical. Stay away. Really, she hates you and will tell you to your face, especially if you live in Mexico

Had the best customer service with Dr. Shehata! His staff was amazing. I came down from Phx to Yuma…read morejust to get his care. He took his time and told me his honest truth and suggestions for my health. I felt at peace when I walked out of the office. Thank you so much for taking care of me.

Hate leave a bad review. Ford is a great provider, but…read more.. Looks like onvida is pulling a new billing scam. At the ENT clinic we had to sign an agreement that its a hospital service and a physician service and a hospital service will be charged. There will be a charge and a copay for both. I'd like to downgrade the review from two stars to zero stars, what is noted in the first section, doctor Ford is still a good provider. Unfortunately, the front office was an exercise in futility to be generous. We were unable to schedule the follow-up visit and were told to call back in a month. Then we tried to schedule to get hearing AIDS. They gave us a printed sheet of paper to call somebody else, and they started commenting about insurance that isn't ours, and finally realized they weren't even looking at the correct account. They were looking at somebody else's chart entirely. Obviously more annoyed than embarrassed at their incompetence, at that point they just tried to do everything they could to get us out of the office as fast as possible instead of taking care of us. I am not even angry. I'm appalled. How can a health care provider? They just said they were going to double charge and double co pay then say we just don't want your money. Go away. We're too incompetent to take care of you. I think they need to have their hearing checked. They said you may have to pay it out-of-pocket and then I said i'm aware of that. I'll pay it in cash $100 bills if necessary. So why in the hell couldn't they schedule it.

This is a tough one. Most (not all) of the actual providers are okay to great, but the company is…read moremercenary and has inappropriate clerical and front office staff training. Mercenary: Two charges and two copays for a (not at the hospital) visit to see one provider for one service. Maybe its legal, but its certainly morally ambiguous. Poor Training: Unable to schedule follow up visit at time of current visit. Have to call back in a month. More Poor Training: Tried to schedule a different service and was handed a number to call somebody else for an insurance company we don't even have. Then I realized they were looking at somebody else's account. Instead of apologizing and trying to get things straight they just seemed to want to get us out of the office as fast as possible. Saying they would check with our insurance and call us. It's not covered by the insurance I was willing to pay out of pocket, but they never even let it get to that point. My mom needs hearing aids. I'm willing to pay in cash with $100 bills if need be, but Onvida's ENT clinic on Avenue B just wanted to get rid of us. Generally, Dr Patrick Ford is a great provider there, but he could stand to know a little more about the other directly related services within the clinic. I'd give Dr Ford 4 stars, but Onvida as an organization would get just 1. Given that the cost of Onvida (a community non-profit medical organization) is among the most expensive in the country, my experience today taking my mom to see the doctor was very disappointing. I went with my mom today with every intent of doing whatever was necessary to get her hearing aids going, and left feeling like Onvida doesn't want our business at any price. It was pretty terrible.