Communicative, reliable, and pleasant, with a clean car. A bit more expensive than the competition,…read morebut I'm happy to have used his service. Very good!

HERO Transport! The only cab we could find near Bard College. Friendly & reliable. Definitely…read morerecommend!

Great experience! Knows the area well, safe car, good conversation. Would recommend anyone…read moretraveling up state! Was flexible with me and the train delays. Definitely book here. Lots of Uber service is unavailable. Better than an Uber!

Highly recommend and would absolutely use this service again. Tom was on time picking me up both to…read moreand from the airport. He helped me with my bags, the car was clean and comfortable, there were charging ports for my cell phone and he was a lovely driver. No complaints at all, 10/10 recommend!

5Aug2025. Just thought I'd give this company another try, during day-time hours for a Tuesday…read moreevening trip 15minutes away. As expected, no one picks up the phone.

Nick is a plumbing wizard! Sourced a 1920s faucet part like it was yesterday. My vintage sink (and…read morewallet) thank him.

I needed a ride in Catskill, and this is literally the only option in the area (Uber and Lyft exist…read moreup here, but there are no drivers). Thankfully, Pronto isn't exploiting this seeming monopoly, they've just got nice local dudes that'll pick you up and take you where you need to go for a decent price. I was surprised that the first time I got a driver from Pronto, he actually knew the random backwoods street my parents live on (I guess he used to take ATVs back there), and we chatted about hunting and the like. I didn't catch his name. The second dude was Danny, and he was the man. He told me all about the best Polish deli in Brooklyn to get kielbasy, where to get your Polish fix in the Valley, and was just an all around great guy. So give Pronto a call if you need a ride in the area, and go to Nassau Meat Market in Greenpoint to get the real deal kielbasy, Danny and his family have been going there for decades, and he swears by it.

Without a doubt one of the best two companies I ever had the pleasure of riding in. Always on time…read moreand never made me wait to long when it was time to get picked up from my appointments. I definitely recommend this company to anyone. Thanks guys. Stephen Choinsky

Hudson Region Transport was a lifesaver! They really helped us out with a late night call (after 11…read morePM) when no other cab companies were operational. I would definitely recommend them to anyone because of their prompt, professional response.

This company says they're 24/7, but when I called to make a reservation I was told they're no open…read moreon Saturdays?

Horrible. Never came. Is this even a real business? Rude unprofessional lady on the phone stopped…read moreanswering our calls 20 minutes after the cab was supposed to arrive. Thankfully we were able to see our movie on time when Pronto taxi stopped by and asked if we needed a ride. Edit: lol Stacey J. left these 7 notes for me. You must be the terrible scamming lady we spoke to on the phone. Nope!

My driver James was friendly and very helpful as I maneuvered my way up Warren St. He went out of…read morehis way to help me run an errand. After delivering me to my destination I realized I'd left my phone behind, at which point he voluntarily retrieved it for me. James' car is as immaculate as his manner is friendly and upbeat. I'm a fan.

Eric was a lifesaver. He picked me up from a snow delayed train without complaint and was…read moreresponsive and personable . It's not always easy booking a car in this area so I was grateful to find someone who was so reliable. I won't call anyone else in future. Five stars from me.

I moved to Hudson recently, and don't have a car. Riverview has always been on time, and the…read moredrivers are friendly and courteous.

Useless and unreliable…read more   My husband and I needed to get home from the hospital following a car accident where our car was totalled.   It was 11:10 on a Friday night - a time when most taxi companies are operating at full swing.   I called Riverview to get a ride.   After ringing for quite a while, an angry, groggy man finally answered the phone, annoyed that I "called so late". He said he can't help me, and hung up.  So I called a different number, and the same man answered, now even more irate than before, demanding to know why I called back!   I explained that I had just dialed a totally different number and had no way of knowing that I was calling the same company under a different phone number.   Needless to say, Riverview taxi - mere blocks from the hospital - couldn't (or wouldn't) accommodate us in an emergency situation, and their nasty attitude just added to insult to injury -  literally.

***NO SHOW*** I called 3 days prior to reserve car. I called around 9am day of to reserve car for…read more12:43 am. The guy called me at noon wondering if I was exiting the train. clearly doesn't know that 12 am ='midnight . Never less , he said he'd be back in 12 hours. No one from this car service was around to pick me up. Thankfully another company was. Pronto. - they made a really strong effort to not leave anyone behind at the train station. Good people at pronto. Not at "Andi"

Driver had quick response time -- less than 10 minutes from the call to pickup. The driver was…read morefriendly. Fare was possibly slightly higher than other cars in the area.

Great taxi, riding with them on and off for years usually utilize medical transportation. Good…read moredrivers if your appointment is late all you have to do is call them and they'll work with you definitely recommend

I have never been picked up on time or even close to on time one singular time through the years of…read moreever having the misfortune to get this company booked as my medicaid ride accidentally. Usually 20-30 minutes late, but often up to 45 minutes to an hour. I've missed numerous doctors appointments and had to cancel only 5 minutes prior or 5 minutes after my appointment already started, due to this company. Because they still have not picked me up for an appointment 40 minutes away. At the time I'm supposed to have arrived. Ive been on the rip van winkle bridge, on the phone with the manager. After shes liked 2 times to me already about arrival and pick up time. To be told ill be there in less than 5 minutes. Which is physically impossible. My appointment is 15 minutes away. I ended up having to call them 3 separate times to update them about all the contradictions her lies mislead me to tell them, and what was actually happening in real time. The drivers here are friendly and kind, the cars are clean. But the management and operation is god awful. Not only is the schedule unable to properly function, but ive both called and answered phone calls with either saying nothing or being friendly and courteous. Just to be immediately greeted by a rude attitude off the bat. The phone operator also will hang up on you, mid conversation. Before you can either confirm or ask what you needed to. Its not possible to use this company unless you lie about what time you need to be picked up, both ways. The phone operator​ does nothing but gaslight you about arrival time, and the ability to make it on time. When she is well aware you wont be getting there by when youre scheduled to be there. She removes the grace and courtesy to medical workers needing to know if you will be late within a 15 minute window or not. I asked the driver who just dropped me off today if I had to call ahead for getting picked up. I said "10, 15, 29 minutes in advance?" Like most cabs require. She said no. Just call when youre done. I did just that. And I was told theyll be here in 30 minutes. 30 minutes NEVER means 30 minutes with this company. It will be at least 45 minutes to an hour of waiting on them. When I would have called in advance had the driver themself told me to act directly otherwise. After I already assumed I should call in advance. This cab company makes getting to medical appointments more useless than just canceling the appointment all together and waiting months for another opening with a specialist. Which they've forced me to do against my will, last minute. Numerous times. Even when trying to avoid using them for medicaid transportation. Mistakes get made in the system and its never ever worth even trying at this point. Edit: I called at 30 minutes waiting. after being declined 5 times in a row. She told me they were going to be another 10 minutes. They were another 15. Now we are over 10 minutes passed that. Waiting 10 minutes to get another passenger at another location. Which is quite literally illegal to do with medicaid transportation. Ill keep updating. The new passeneger is going home first after its been over an hour of waiting on this company as a waste of my day. Close to two if you include the extra 20 minutes of waiting this morning. Every other cab company in this area is not nearly as god awful as Columbia transport. Ive tried a majority of them. This is the only company thats been as terrible to not EVER once have a decent or proper experience.