They had listed a used bmw for $7500 the next day its now $9900 , I asked why theybare scamming and they said they had some people look at it now its $2400 more ... this is literally a Bait and Switch scam . They are con men and scammers . ZERO STARS . Dont waste your time or money with these Crooks read more

Had an awesome experience here! Louis was amazing and made the process easy. Great service from start to finish. Definitely check them out! read more

Abbotsford Volkswagen - Cars - Car Dealers Near Me - Abbotsford, British Columbia

Poor, Unprofessional and Horrible Service Department. Up charging Customers without their consent, service was mediocre, not serviced on time, hidden fees, etc.... And then there is Doug the disrespectful Service Manager, who is like a final boss from a video game, unlimited excuses, undefeatable, aggressive and loud. I would recommend contacting VW Canada or VW Headquarters if you have experienced similar service. I won't be coming back! read more

More than one, we purchase the brand new vehicle, but there is still no response for cheap and poor quality of ceramic coating they way over charge for that service but no one get back to me do not deal with this dealership they ripping off the customer read more

Very bad dealership. I wanted to buy a vehicle from them, found a cheaper one with less KM on it at another dealership. The sales guy was actually nice, so I asked if they would price match, the manager was extremely rude....so I bought the car at the other dealership. Unfortunately for warranty work, I've had to bring my car to the local Abbotsford dealership. The staff are nice enough and they provide you with a loner car, but they weren't keen to do work related to the warranty. I noticed my car was using a bit more oil than expected and asked them about it, they said VWs just do that....until the warranty expired and then they told me I had a leak. I also needed a transmission oil change and there quote was so high I could have purchased a new transmission for the same cost. I called a different dealership and was able to get the fluid changed for half the cost. I will never buy a car from this dealership and will not bring another VW here for service. read more

Their finance team is terrible to deal with, especially after the purchase is complete. They don't respond to emails or phone calls and I have had to chase them to get anything done. Its a nightmare. Cannot imagine such people exist in Canada. read more

I would Nike to leave a 0 star rating for this dealership.... i felt this dealership actually worked hard on my complicated finance approval because of the negative equity that had to be added from my previous vehicle. however the month to follow has been the most stressful I've ever experienced. all my questions have been unanswered as to when payments would come out. in addition to having 2 payments for my new vehicle in less then 2 weeks I've also had the regular payments come out for the car I (traded in) come out of my account as well. Because I was not expecting 4 car payments in a month one was sent back NSF and I got fees from the bank for that. Only to have the payment come out again a few days later. this is clearly a huge mistake on behalf of their finance department. they also had to take the new car back for a day to complete the pre owned certification even though they sold me the car as "new" I spoke to the finance woman and she tried saying it was my responsibility to call the previous finance group and my bank to stop those payment. I asked for a call from the dealer manager, however I did not get a call back one week later I called again to ask for a manager and continued to wait for a response. as I do not have much disposable income this $700+ funds I'm out is a big deal to me. I've been told I'll be reimbursed but will take 4 weeks. and I was told I could pick up a cheque to cover the NSF funds but I've not received that either. read more

I purchased my 2nd hand VW Atlas a few months ago at this 4s shop, and it has been a great purchase. Today, I returned for services, and the entire process was very professional and efficient. The service center (Corey) did a wonderful job taking care of my car. To my surprise, the sales agent Louis (he is a native Chinese speaker, 北京来的哥们，靠谱, 周到) is very helpful and knowledgeable, he drove me home, which was very handy. It's great to know that VW now offers state-of-the-art EV cars as well. After a test drive, I feel that this EV will be my next car. read more

Had a great experience with Abbotsford Volkswagen. Thanks to Kevin and the rest of their team Kevin accomodated me to a place in my own comfort zone, and conditions - really made the deal work for me read more

If I could give them less I would. They're scam artists who will push you into buying a car you don't want/can't afford, and as soon as you sign the paperwork you're treated like absolute garbage. AVOID THIS PLACE AT ALL COST read more

I'm very happy to share that VW Abby has new fantastic management led by Jeffrey Nelson! I've been buying reliable and awesome cars from Jefferey for about a decade. There's no point for me to go anywhere else because I know Jeffrey always has my best interest in mind. Jeffrey is super professional, very pleasant and has a deep understanding of his products and the auto industry. If you're looking for a comfortable and positive car shopping experience, do yourself the favour of asking for Jeffrey at VW Abby! read more

Go somewhere else, this place was filled with empty promises. No communication between departments and follow thorough - I needed to ask several times for things to be repaired and deficiencies were still not adequately repaired or addressed. The service manager (Ken Shane) was nice, and attempted to help with my concerns after he sensed my frustration - but it seemed like his efforts were trampled by the sales team in an effort to reduce their department's financial obligation to address the deficiencies. Ken Shane was genuine, and seemed like then only person wanting to make a difference. Patrick in the parts department was also very nice and professional you could tell he loved VW's just by the way he knew about VW parts. I was told that my paint chips would be repaired, then my salesperson promised that he would mail me the touch up pens. Still waiting. The pens retail for 17 bucks, I am sure the cost is must lower. Maybe they will arrive by Christmas. One can only hope. It took six weeks to receive the refund for my warranty. It should have only taken 21 days. And was really only precipitated by contacting the warranty provider (LGM Canada) and VW Canada and asking for assistance in the cancellation of the warranty. The inefficiencies in adequately addressing customer concerns and lip service compounded with the fact that I had to ask several times for the same thing seem endemic to this dealership. CAVEAT EMPTOR read more

This place is a rip off . They way overprice used vehicles . And customer service after is a big fat 0 !!!I would not recommend this place to anyone . Your management should really look at your sales people and practices .! GO SOMEWHERE ELSE ! read more

When Mark Cheng owned the former Valley Autohouse, there was a sense of professionalism and pride when he called the shots... and I believe Mark did his best with what he had. ( and yes, he had a few bad apples that worked there periodically) The new Abbotsford Volkswagen on the other hand, is just downright deplorable in every aspect!! "How can I earn your business today?" is the common line that is taught to their sales people by their boring and uneducated sales management. Not only is that line out dated, but these guys wouldn't know how to "EARN" my business if it jumped up and bit them on the ass!!! They seem to have a revolving door of sales personal which is never a good sign! Where do I begin?? I had dealt with a sales woman who goes by the name of Mel (Melanie? Melinda?) She paid more attention to the "ups" she was missing out on, rather than the concerns of my trade-in appraisal. She would excuse herself and check that the other sales people were not scooping her clients. Stuff like that...very unprofessional! She displayed probably one of the worst experiences and attitudes portraying a (ahem) professional in every way! Maybe she 'gets em' over the curb', but she makes a lousy first and last impression! Go back to beauty school Mel! The sales manager(s) have the demeanor of that old schooled sleazy car salesman...and they're not afraid to put the pressure on! I tell you, Abbotsford Volkswagen is run like a circus full of clowns...and I'm not laughing! Save yourself the aggravation! Don't patronize Abbotsford Volkswagen! Make the drive to Vancouver or Langley...even Whiterock. You'll be glad you did folks. read more

Me and my girlfriend just moved to Abbotsford. Upon arriving our 2006 Nissan Pathfinder exploded on the trans-canada highway and the manager of Abbotsford VW Rob had happened to be driving by. He pulled over and after chatting for a bit to make sure we were ok he gave us a ride to his dealership in the automall. Our Pathfinder was towed here easily and we were able to pick out a new Atlas that fit our needs perfectly. Would recomend this dealership to anyone! read more

UNACCEPTABLE SERVICE!!! We were nearing the end of our lease for one of our VW TDI vehicles and thinking of switching to financing it or buying it out. We are both busy and were finally able to take the 1.5 hour trip to Abbotsford Volkswagen. Greeted at the door and directed straight to "one of the best salesperson with the most sales" named MEL, a lady with a lot of attitude; she kept on asking questions to probe for the right vehicle to SELL without LISTENING to what we NEED. Long story short, we got passed on to another salesperson who brought us on a test drive for a similar vehicle with LESS options and they extended the term to make it "look" cheaper; what a bunch of idiots. I am giving the 1 star because of this nice gentleman bringing us on the test drive, otherwise this dealership would have been a MINUS. Beware of the female salesperson named MEL, what a DISGRACE to such a reputable company! read more

Abbotsford Volkswagen - Car Dealers Near Me - Abbotsford, British Columbia

Buying experience was fine, but it's once you own the car that I would NEVER recommend this dealership. If you love VW, drive to Langley and buy your car there to avoid this place all together. With the exception of one person (Ken, Service Manager - who is very kind), everyone else is dripping in condescension. Rude, and dismissive. Maybe that's because I'm a woman: my husband doesn't seem to get the same treatment. Needless to say, turn away and go somewhere else! read more

This has been the worst dealership experience ever. Not wanting to spend much more time on this but in short: - they accused my 65 year old mother of being a fraud and a criminal. And made her cry. - we have two cars through them (unfortunately) with both cars we were called back to the dealership to sign more papers that they forgot. - We perceive that this is where they must have changed the yearly km from 100k to 65k. Every other change to the contract is hand written. The km change was done on a computer?!?!? And there is no signature Sounds fishy. - They have been unable to supply an up to date contract that they state they have. We went to ask for it today and they called the cops on us. - Spread the word and save yourself all the time and hearing all the lies they spew read more

We were told our car was ready at 4 for servicing. It wasn't. But that's ok I guess. We still like VW, we just don't like waiting after said times. read more

Abbotsford Volkswagen - No one has a clue about this. No one at all. - Car Dealers Near Me - Abbotsford, British Columbia

The People at Abbotsford VW hare courteous and helpful I did not feel pressured during any process of the purchase of my new vehicle and whenever i have had questions or concerns they took the time to listen and address my concerns. I have no problem recommending this dealership to any friends or family looking for quality care and friendly helpful representatives. read more

Long story short, they lied on camera about a warranty repair because they're didn't know how to fix it and just tried to cover it up. Service manager Ken is useless, and is taught to mark up sales and pressure additional services to increase their margins. If you want a good dealer that won't b.s. you go to Clarksdale and ask for Jens. read more

Don't deal with Abbotsford VW. Worst dealership I have ever dealt with. They are very nice and helpful until you buy the car and then they ignore you. I have emailed, messaged, and called about the second key for my car and the dealer keeps saying that they do not have a second key. I have never purchased a car that didn't come with two sets of keys. This is my fifth VW, I like the car but this is the worst dealer I have ever dealt with out of four dealerships. Now they don't even answer my emails. The day after I bought my car the heat stopped working and the temps were below 0C. The certification paperwork even shows that everything in the car was in perfect order and that it had all keys. There were other issues too but the missing key is really maddening. When I enquired about the car via the website, I signed up and received an email with a $1,000 discount coupon that could be used towards the purchase of a car. After I got home and deciphered the paperwork, I noticed that the $1,000 had not been deducted. I email the sales person and asked why the discount was not applied and the response I received was that it had expired. The discount was valid for 30 days and I had purchased the car within a few days of receiving the email. There were a few items that needed to be cleaned and I was told they would be taken care of. Didn't happen. Someone from service touched the visor and the roof liner and there are black marks on the liner now. When I touched the visor, I got the black stuff on my fingers so I knew it was new. There was tape residue on the windshield and the roof of the car that was never cleaned. Stains have been showing up in the front seat and back seat where nobody has sat yet. When I mentioned it to the service department it was ignored. I have dealt with VW and domestic dealers but Abbotsford VW takes the cake for the worst car purchase experience. read more

Since the beginning of buying our new Tiguan, we've had a couple issues. First one being, the set of rain guards we paid $200 for were installed incorrectly from the dealership, so we took our vehicle back to get them to fix it. They didn't. They never moved one clip or removed any of the guards to reinstall them. Not to mention we had to beg them to fix it. Next one being the button area for our sunroof. It fell off and was hanging from the clips, but VW wouldn't believe us nor cover it under warranty, and are still making us pay for the part itself. while our car was getting a "diagnostic" ( they removed the tape holding the plastic sunroof buttons and charged us $100 ) we returned to our vehicles sunroof button area hanging from the wires, we got told it was fixed. As well as having surface scratches around the entire vehicle. Whoever washed our vehicle must have dropped their rag in the dirt before washing it. They give you a hope by telling you certain things are covered under warranty but by the time you need it fixed they seem to come up with reasons why you should be paying for it. If you buy a new vehicle from Abbotsford VW, make sure your ducks are in a row and you're looking/watching over everything they do. We're completely disappointed with how we've been treated at this dealership. read more

Very pleased with the courteous, knowledgeable and professional service of Manny and Megan. My only suggestion would be to streamline the paperwork to cut back in time. I was grateful for the fact that there wasn't endless back and forth haggling. An offer was made and accepted. read more

Asked about an oil change got talking to the guy and said it's hard with my toddler and how long an oil change takes there and I was told that it's not a McDonalds read more

***HORRIBLE EXPERIANCE AT ABBOTSFORD VOLKSWAGEN *** please share with your family and friends so no one else has to go though this! Go to Chilliwack or another vw dealer Do not give them your business or deal with MELISSA JAKOBY! Goes by Mel! She is rude and uses old school bullying sales style! She also treats her fellow employees badly in front of clients (myself)! Didn't answer any of my questions (like the price) and then offered me a 24 test drive, which I took, but told her I had just started my car search and wasn't ready to purchase and there were other cars I wanted to look at. Then when I returned she accused me of putting over 60kms on the car which is untrue, but what is the point of a test drive if you can't drive it?! I tell her she was mistaken and she called said I just wanted to take a convertible out for a day! (Yea I want To buy one but now not from you!) and I then told her I didn't appreciate the way she was speaking to me and to get me her manager! She did and I explained all this to the manager he apologized for her behaviour and even went as far as saying she speaks to management in this manner! Why is she allowed to continue to work there,? The bottom line is I left in tears an experience which was supposed to be exciting and fun has now ruined how I feel about the car I wanted! I'm sorry if I don't just jump into big purchases! And as a consumer I have every right to research and take as much time as I need to buy whatever I want! And I was honest from the start and SHE was the one who offered the test drive I didn't even know that was an option! And that was not even the model I wanted it was just the only one they had!! And she knew all this I just feel awful And this is just the short version! read more

they are liars and will say anything to sell a car, bought a diesel 1 year ago and there have already been service fees that I need to get done to keep up warranty (that was never told about), these fees have been 400$, 375$, and one to come for 1500$!!! Jason the manager is an ASSHOLE! bought the car for 35,000 now he says is only worth 11,000... in ONE YEAR!!! they will so anything to make a buck, DO NOT BUY FROM THEM read more

This dealership has bent over backwards for me at every turn. Getting me the best deal for the car i want. Every visit asking if i want a coffee or tea with out fail. They have always treated me with respect and patients. My sales person josh V has been a great guy. I am very happy with the services provided. read more

I wish there was a 0 rating. terrible customer service, terrible dealership. Bought a brand new car there from them and never heard from them again. when I called in a few months down the road about something about the purchase, the manager told me to look over my contract because I was wrong and then I never heard from him again. read more

These guys have contacted me twice, pretending to be interested in a car I have for sale on craigslist only to then turn around and say they actually work here and are interested in selling me a new car, and I'm assuming giving me pennies on the dollar on my vehicle. Not sure about their service, but their sales team sounds incredibly pushy. After I told him to stop texting me, he continued until I repeated it multiple times. read more

I was given a quote for repair that was less than the end figure by almost $300. This quote was given to me by the woman at the service desk. My questions were not answered adequately. I have purchased 2 new cars through this dealership and expect better customer service. Had I know the accurate quote, I would have taken my car elsewhere. read more

They are out to screw the customer for everything they can. They are a compulsive bunch of liars starting with Jason the sales manager. They tried to sell us undercoating even though the manufacturer recommends against that. We were told oil changes every 7500K, also not true, it's 11.500K. The only reason it gets one star is you can't post it otherwise. This are but a few of the numerous blatant and barefaced lies we were told. read more

ONE STAR IS A MAJOR OVERRATE! Don't ever buy from these people. WORST dealer ever. The above ratings are CORRECT believe me. They ripped me and my wife off big time knowing that we had just gotten inheritance money from her mother recently, and that it was our first newish car. And after the fact, wouldn't do ANYTHING to make us happy, such as fixing up some of the road rash on the front end since it was a used vehicle. So save yourself the headache and remorse, and leave these thieves alone and hope they get run out of business. read more

I was told that I would be contacted later this evening by one of the top dogs who even mentioned that customer referrals are everything, yet he never followed thru on his word. Even if the information he has is good or bad from one business professional to another its bad business to lie and then expect "good customer referrals". If you think for one second I didn't know that you weren't going to call you are sadly mistaken and as for your shark like sales tactics...."Around $10,000 is the actual cost for a new car" $3575 in "over head fees" and $5000 commission that you split 50/50 with different departments. If you knew how to run a business you wouldn't be so stupid to let all this information out to the pubic without a disclosure being signed. Learn how to run a business before acting like a clown and people less than 1/2 your age show you the power of the internet. A goof can't make the call and that's who is in charge of this place! Save your self the trouble shop around. read more

Worst customer service I've ever seen. The blonde there pretty much chased me away with her bad attitude. Get over yourself, honey!

If you don't know VW's that well they will take advantage of you and if you do know VW's pretty well they will undermine you. I've had a lot of issues with Abbotsford VW but the biggest one I had was when I brought my GTI in for a control arm bushing replacement fully covered under warranty. They replaced the bushings but left my steering wheel crooked due to a bad alignment. I brought the issue up with the service department and they said they would fix it. They kept the car for almost a day and there was no difference. This repeated 2-3 more times over 5 months. On the last occasion I caught them on my dash cam saying to blame the tires to buy them more time for the misalignment and that they know that the issue is still there and hasn't been fixed. The service manager Ken was in the vehicle at the time. When I came in to see if it was fixed they told me it was due to the tire tread which is what they discussed in the car and that basically they cannot fix my At the end of it I was so fed up that I took it to Curtis Tire and they fixed my issue in literally 20 minutes. Abbotsford VW is the stereotypical slimey dealership, you will get overcharged for almost everything and you will be called every time you bring your car in for a service to sell it back to them. Avoid this dealer, they are an over glorified Jiffy Lube. read more

I don't know what these other people are talking about! This is the friendliest, family style dealership I've ever gone to. Everyone greets you and make you feel like you are invited to someone's home. I looked around about 6 different dealerships before I walked into this particular dealership and LOVED everything about this place. The salesman and the general manager were so knowledgeable and understanding of my situation and gave me more than enough choices and options. I would highly highly recommend this dealership to my friends, it's worth driving out to this lovely place! read more

Another Abbotsford Volkswagen​ Story! Yay!! I had a flat tire, and there was a nail and a screw in it. Nothing to worry about, I'll take to the dealership and get it repaired properly! Wrong. I dropped off the tire with the puncture in it at about noon, at that point I told them I had to go and I would be back in a couple hours. At about 3:15 I had arrived to pick my my wounded tire, only to find a PLUG in it. To the best of my knowledge a plug is not a sufficient repair from a dealership, or even a shop. So I asked them why they did it, and ultimately made them patch the tire (specially when the work order stated the tire was patched) and I left, again because I had other things to do. I came back at about 4 and the technician (reese) had said he repaired it. Low and behold there was not a patch on the tire, however there was also a huge hole where the plug was originally, I was getting mad, because what kind of repair is that? Specially from the dealership! So, the service manager and someone else agreed that it was best to repatch it for a third time, using a patch/plug combo. I came back at 4:50 ish, and low and behold the tire looked to be properly patched. I then asked Reese specifically if they had to grind down to the belt this time to install the patch, in which case he replied 'Yes' and then I immediately asked to speak with the service manager again, and I asked him if that was safe, and when a new tire could be ordered, in which case the service manager asked Reese if that were true, if the threads were visible, Reese immediately said no, and then we kept going back and forth, in which I reworded the question to, if I removed the patch, would I see the steel threads under where the patch was, then Reese said that there may be some showing, he said that infront of the service manager. In which case I asked again, when can another tire be ordered, since they messed up mine and they got defensive and stated that the tire was patched and what else did I want from them. These guys don't give a shit about you, or your safety. They care only about the money, AVOID ABBOTSFORD VOLKSWAGEN read more