I have two "difficult to groom" 60 lb dogs. We have been refused by 3 previous groomers and …read more... then I found Christine. I was amazed at how relaxed my dogs were when they were done. Christine takes all the time necessary to be sure the dog isn't uncomfortable for any length of time. Frequent breaks, lots of love and yummy treats mean it takes longer but so worth it. Stress and anxiety is exhausting for dogs and humans. Grooming an anxious dog isn't fun. Things can escalate if attention to the dog's emotional state isn't monitored. Most groomers simply don't have the time. I can't imagine my boys being groomed anywhere else. No hesitation in recommending Christine. She "soothed their souls" as well as mine even though she no doubt is herself exhausted after our visits.

I'm sharing this review to help other owners of highly anxious dogs. My dog is family and a review…read morelike this would have been invaluable in my decision-making process. My dog is extremely anxious, especially at the vet or groomer, which led me to "Soothe Their Soul" hoping for Christine's specialized help with anxious dogs. My initial visits were promising. I stayed for the first 4-hour session to observe her process, and the second drop-off visit allowed my dog to get used to the environment, even resulting in a successful nail trim. This was great progress, and I was optimistic for the third visit, where grooming was planned. However, the third visit was deeply concerning. When I picked up my dog, he was uncharacteristically low-energy, lethargic and and sad. It took him two full days to regain his normal energy. My interaction with the owner at pickup was also very uncomfortable. Her demeanor was curt, cold, and visibly frustrated, which was a stark contrast to our first meeting. Her body language and tone were unprofessional, making me feel uneasy. Even if it was a difficult day, I expect a level of professionalism and maintain emotional resilience when dealing with her clients - both the dog and the owner. Furthermore, I was told my dog bit someone who tried to pet him. Given his known anxiety - the very reason I brought him there - I expected the business owner to ensure he wasn't put in a situation where he felt the need to bite, and to advise others against approaching him. It is ok that she was not able to have a breakthrough with my dog during that 3rd visit. It is NOT ok that my dog left there feeling deflated and deeply saddened.

Eugene is the only person I can take my Presa to board for day or night! He is extremely intuitive…read moreand experienced with dogs and I'm really grateful there is someone around who knows how to handle large strong dogs. 10/10 would recommend and as long as I'm in the area to Eugene I'll go.

I've only had two training sessions with Eugene and my German Shepherd is showing very good…read moreresults. My dog (Major) was able to walk alongside Eugene's dogs without overreacting. My Neighbours saw us training Major near my house and they've said they can really see a difference. This is what I'm looking for in my dog, good behavior. I plan to continue Major's training with Eugene. Eugene has helped me out tremendously. Thanks Eugene.

This month, we had to put our dog, Ginger, down after 15 beautiful years with her. Looking back…read moreover Ginger's life, we are most grateful for the superb care that she received over the years at Barking Along. As a first time dog owner, I was lucky to be given the gift of Aviva's experience, generous guidance and sound judgement. Ginger's time at Barking Along was wonderful and I learned to have total confidence in Aviva and Lily. When our family went on vacations, Ginger boarded with Aviva, and we could go away with peace of mind knowing that Ginger was in the best of hands. Ginger was a calm, friendly, and happy dog and we know that this was in large part due to the fact that she spent many of her days as a puppy at Barking Along. We are so thankful for the dedication and expertise of Aviva and Lily. As we mourn the loss of Ginger, it is a great comfort to know that we gave her a safe and wonderful time both at home and when she was at her home-away-from-home, Barking Along.

Barking Along has been our trusted doggy daycare and pet service for many years, and we wouldn't…read moretrust anyone else with our animals. It's the only place I'd feel comfortable leaving our pup, and it's the only place he's happy to go everyday. Between daily walks, other friendly dogs, and his area where he sleeps, it's more like a doggy vacation vs. a doggy daycare. Aviva and Lili are great people, and the only people I'd trust my pets to. THANK YOU!

I have been taking my dog here since 2013. The staff are extremely courteous as are the vets. It…read moreis very obvious they all love animals. The place has charm. The medical treatments, including surgeries, have been done well. I was well briefed and the outcomes were always positive. The vets seem very sensitive to cost. Nonetheless, If anything I wish they would have emphasized the need for dog teeth cleaning (under anaesthetic) as least every two years. I had to have some 6 of his teeth removed a few weeks ago. He is about 8 years old. I will happily continue using this vet clinic.

We've been taking our senior golden retriever (13) to Queen West Animal Hospital for years, and…read morethey've always been wonderful. Recently, we brought him in after he suddenly started peeing in the house and wasn't mobile (normally he's very active, so this was alarming). We got an appointment the next day, and the staff even gave us helpful advice over the phone in the meantime. The vet was direct but kind and empathetic, walking us through the tests and possible outcomes in a clear, thoughtful way. Everything came back clear, and with some medication our pup is back to himself. The front desk team is also so lovely--despite how emotional that visit was, they made the whole experience easier. You know it's a great vet when your dog actually gets excited to visit. We've tried a few other clinics downtown and had awful experiences, but Queen West is the perfect mix of knowledge, empathy, and kindness. Highly recommend!

Staff are underhanded dishonest and didn't have my pet's best interest at heart. Also communication…read moreproblem and Management presumptuous and Rude.

I was in TO from out of town and my dog had a fainting and urinary incident. It was a Saturday…read moremorning and I called many clinics and found Dixie was able to conveniently fit me in. The administrative associates, technician, and Dr were all polite, informative, and caring. I couldn't have found better emergency care at a time which was very worrisome. The team provided me with both medical and nutritional takeaways to support heart and liver challenges. I went in thinking the worst, and left with renewed optimism and information to improve my dog's life. They also called the next day to see how my dog was doing after care. Highly recommend!

Just wanted to share the absolutely APPALLING treatment I received yesterday from the staff at LVAH…read morefor both myself & my rescue bulldog -- I am beyond drained and defeated by this experience. As someone who doesn't have a ton of money, is a dog walker, a cat sitter & who pours absolutely everything they have into their pet, this left me absolutely gutted and completely changed my opinion on constantly defending the veterinary profession from people who always say they're only out to money grab--y'all are absolutely right (at least in this case). And I hate admitting that (after working/volunteering for almost a decade in shelter medicine, I've practically seen it all). For anyone interested in what happened (sorry it's a long one): I arrived at 5:03 pm in the parking lot for my 5 pm appointment (you have to call them, they won't let you in, & by the time I got Cherry Pie (CP) ready aka outta the car, I called at 5:06, well within the 10 minute cut-off for the appointment. I have attached all the timestamped calls from my phone if anybody wants proof of any of the following calls from either party.) They said come on over to the front door, they're just finishing up with a client, so they'll be right with me. I drop CP off, as clients are no longer allowed in the vet office due to Covid protocols, & go back to my partner's who lives in LV on Western Battery Rd to wait for their call as per usual, once they've performed their exam and have some findings to report/questions to ask (since I cannot be in the room myself, and am not going to sit in my car for 1+ hours.). They call me back at 5:31 pm to discuss various findings for 18 mins, & then the vet calls again at 6:12 pm for another 9 mins after I had to go down to my car, find a medication she's been on (I asked if they wanted her stuff/meds to be left with her when I dropped her off & they declined), read it to the vet & discuss next steps. They called me at 6:26 to let me know CP was good to go (& her invoice estimate). I tried them back at 6:27 (it said cancelled) and we finally connected at 6:29 pm. In that 34 seconds they informed me that they closed at 6 PM, how soon could I get there, I said about 15 mins, they informed me that was unacceptable & that I would be charged a LATE FEE because their staff doesn't run a daycare & SHE was keeping them there late. ...excuse me? The last time I checked, It was NOT my fault YOUR STAFF was STILL TREATING HER past YOUR closing time. & 15 minutes is barely enough time to cross a parking lot, let alone get there from someone's house when you're not allowed to wait inside. I'm not sure what you expect but it seems to me like the staff just wanted to go home & this is price gouging AT ITS FINEST. I was not warned at the start of my appointment you closed at 6. Nor was I warned about "late fees". Or that there was a race/arbitrary cutoff time for me to come collect my dog (apparently under 15 mins from when they call to say they're done with the exam--this has never happened before--I've literally picked her up 1.5+ hours later & it's been fine. *the BIGGEST eyeroll*) I said as much to the girl when I went to pay my bill--which she refused to show me by the way, until I insisted on her printing one out for me--& that's the first I even saw the late fee--talk about trying to sweep it under the rug--I feel lucky to have even caught it because I got there in less than 15 mins from when they called and informed me of this "new (to me) policy"... I told her...either take the late fee off my tab, or I'm not paying for this invoice today. She claimed she didn't have the authority to do so, which I know isn't/couldn't be the case, because she was the only one there, or I said call me tomorrow, you have all my contact info, I'm more than happy to pay for services actually rendered, & left. (I know--from working in the exact same position--if I paid that entire bill there's 0 chance I would have ever gotten a refund on that late fee. At that point it's the principle, not the money that I'm fuming about). When I called TO PAY MY BILL TODAY, they told me I was lucky they didn't call the cops!! I told them they were lucky I didn't report them for fraud LOLOL just amazing customer service guys, fantastic job. I have secondhand embarrassment FOR YOU. (that's in addition to the time when my dog's cone broke in a week from the shit quality you provided & instead of providing me a new one, they told me to 'use some duct tape for the next month' or I can purchase a brand new one, they told me to 'use some duct tape for the next month' or I can purchase a brand new one again....LMAO) Clients, make your own decisions, but I cannot for the life of me imagine why you'd want to be associated with such customer service idiots. Needless to say I won't be returning (and I suggest many of you check your invoices before you do as well). Future/current clients of LVAH beware. You may not even be aware of late fees you've been charged...

I will also write a good review when warranted and this is one of those times…read more I first took my Shih Tzu into Liberty Village animal Hospital (Nov 7 2022) and I was impressed, you might say they fell all over my little Shih Tzu, ( and for privacy reasons, I will not mention the name of my pet) but they are extremely friendly and willing to talk. However, at the end of the day it's all about your pet and I was not disappointed. And Dr. Kinzi is very approachable.

Dr. Greenwood looked after 3 of my dogs and since her retirement , I have seen several vets, none…read moreof them matching her standards. I then decided to try the vets at her old clinic , and was impressed by the considerate and kind care given my dog during the examination. Later he became severely I'll and Dr. Shannon again took care. Tests were run and the results were not good. Dr. Shannon broke the news very gently and was so compassionate. She also gave me the name of a service that would come to my home and help him depart peacefully . Her staff have been very considerate and kind ,and I would recommend this clinic without hesitation.

How the caring and service has changed since it has changed ownership…read more Gave it a try, but not impressed.

I bring my puppy here for her checkups and with recent concern of her coughing, the vets here have…read morebeen attentive to her concerns. Friendly and personable, the staff makes you feel welcomed. Also, their prices are more reasonable compared to ones I've visited. Overall I also see how my dog reacts to the staff here. So far she isn't afraid of the vet and the support staff which is good. In fact she goes into the room on her own which to me means she is totally comfortable with the energy of the area. So... based on her comfort level, I recommend!

am very dissapointed with this place. Their prices have increase by over 50% in the last two…read moreyears. I get inflation, but their increases are gross to say the least. In the last two years my pet has been seen by different people, which will be okay if the were as competent and compassionate as Dr. Smith. I visit them yesterday, my pet has an ear infection, the first thing the vet (Erika Masters)did is spend 10 minutes looking at her teeth, I was confused but assumed maybe it is all related. She proceeds to tell me there is a partially broken tooth that needs to be extracted and is over $2000. I asked if this is what is causing the ear infection but she said no Is not infected and is not problematic at the moment. When I asked what about her ears? The vet left the room and came back with the estimate for the tooth extraction...it turned out to be $2110.17. She talked about teeth for another 10 minutes and why is better to do it there instead of a dental specialist because is more affordable with them. Maybe in her world $2110.17 is nothing, but certainly not in mine specially if it is not a necessary procedure. Finally she looked at my pets ears and the consult with that was very ambiguous, it was like searching the internet instead of talking to a trained specialist. "The ear and skin infection could be this....or it could be that ." This is what I got and of course the bill was 320 dollars. She put her in antibiotics for a month and provide me with some drops I need to put in her ears using a syringe, however the drops come on dropper bottle so extracting the product with a syringe without spilling half of it is almost impossible. I dont know if my pet was accessed properly, I'm not sure the medication is needed or if it even matches the condition since the vet herself didn't know either. We pet owners love and care for out pets and to have someone just take advantage when we search for help is unethical and straight up mean. I will of course be looking for another vet but beware my fellow pet owners.