Not very friendly sales associates. Cashier literally balled up my clothes few things In the bag…read moreand tossed it at me lol. Must have been a rough day. Never again.

High End Store with 9 to 5 Prices.....Highly recommend this store with champagne taste, but beer…read morebudgets!

The manager - Anita Parham is awful at customer service. I needed to return a sports coat and was…read morewell inside policy with my original receipt and was accused of wearing the garment and would not process the return..... GENTLEMEN - DO NOT SHOP HERE! Total rip and off and bad experience!

Got to ohare super early and came here. It's a small store but it has a nice selection and a…read morefitting room. I bought a sweater. My associate, British, was super friendly and helpful.

Their style and clothing always fit perfectly on me. Never do I have to try it on because I know…read moreit'll fit. The workers there are very courteous and looking to help at any opportunity. The outlet store usually has great deals and today they had up to 50% of certain selections.

What makes the 5 stars? Besides the usual casual elegance of the layout, displays, fabulous sales…read moreand staff courtesy. She SANITIZE the credit card machine in Between customers - haven't seen that before! I didn't get her name so I took a pic of the receipt maybe if management sees this she gets a compliment.

I have had 2 ladies pants custom tailored here. I am a…read moredifficult fit. They worked with me to get it right. Wait times to get the order back have improved significantly since my first time. Cassi is just awesome - very good at her work, always a delight to meet and work with Great customer service, good fabrics choices make Arthur Lucca a great option for custom tailoring. I certainly recommend them if you are looking for custom tailoring. Ritu

Highly recommend!! My wedding dress arrived 3 sizes too big and came in a velvet material that is…read morevery difficult to tailor. But Arthur and Lucca worked magic and produced the wedding dress of my dreams! Not only did it fit me like a glove when they were done, but the bustle looked chic and held up so well.

Update: the finished design looks amazing and it's done to…read morelast. Was ready in 2 days and they were so great to call and let me know. Very good experience!

brought in a jacket to alter. thought the shoulders needed to be brought in a bit.. the tailor…read morelooked and made suggestions. picked up a jacket which fit me perfectly! thank you for the excellent work,

Five stars and more for Gina. Ordered two comforters for pick-up after I drove back from WI. Forget…read moremy dog would be with me, and I would never leave him in my car. Gina brought the comforters to me in my car. Thank you, Gina!

Ordered a pair of sandals online. They were ready within 2 hrs. of store opening. Great price,…read moreassociates were friendly and helpful. No complaints whatsoever....!

Worst customer experience of any high end store. Walked in and was entertained by Carter, total…read moreflake! I understand being understaffed and was understanding but not once did he ever come back and apologize for the long wait, was completely ignored for 20+ min, and was just left there standing waiting for some kind of assistance. I was so bummed because I fell in love with these boots. Some rando buying a belt, had to have it "aligned" properly with a measuring tool, and complained about EVERYTHING was more important. DO NOT COME HERE spend your money somewhere else that you're appreciated

Good customer service. Great prices. Save 40% off 2,000 dollars for made in Italy product. Great!read more