Real people doing customer service and sales they say it should be…read more Note they have moved to smaller digs on Nacogdoches Rd. But super friendly and helpful employees just trying to earn an honest living. Really impressed with Eric who was no pressure and very helpful as we looked and went to other stores and came back. Clearly was willing to try and make things work for us. Returned and bought a sofa from him and met one of the helpers who was also genuinely courteous and helpful. Good place for budget furniture.

Great value furniture and even better customer service! We've been twice this year and will…read moredefinitely be back

Nice store. Very well stocked and lots of options and ideas for decorating the house…read more Staff was very friendly and extremely helpful! The value for the price was great. They offer military discounts!

I love walking around in here, they have some wonderful home decorations. The prices aren't as…read moregreat as they were when it was Garden Ridge, but they have more "modern" selections.

I recently purchased 2 recliners from James Ramirez. He was…read morenot pushy, he waited patiently for us to decide and he was very informative. Once the recliners were ready for delivery, we ran into a little snag, but between James and Jose Guerra (store manager), they were able to overcome the problem and both recliners delivered today exactly at the time they promised. The delivery went smooth and we love our new recliners. 5 stars for James Ramirez 5 stars for Jose Guerra 2 stars for the fulfillment process that Ashely uses.

Horrible they move around numbers they made me buy another mirror for I can get my other one return…read moreit was I horrible experience

I went in last week for a new desk - not a big purchase - but I was greeted quickly and warmly by…read moretheir employee Robert Jones. Robert was very patient with my questions, my needing to see every desk in the store, and with my eventual purchase. And beyond his patience, his knowledge about their products was exemplary. I highly recommend Havertys and Mr. Jones specifically.

We purchased a Regis Sectional for $7499.99 and it was delivered 08/2022 we paid $999.99 for the…read moreGuardsman Gold Plan. We have had multiple issues including a broken recliner since March. Let me just say the warranty program SUCKS. They are non-responsive, unprofessional . The saddest part is that Haverty's has nothing to back up their product or the warranty plan they sold to me. Below is the latest response from Haverty's "Good afternoon, we apologize. The needed part is imported. It takes little longer to arrive than a domestic part. Please contact Guardsman if you're needing to discuss the claim. Thank you."

I really dont know what it is about the people that work here...somber, rude, do not greet people…read more That is my #1 pet peeve at small stores. I was waiting in line to buy a gift card. 2 ladies at the register, one being Camille. Neither one greeted me. And today was a hell of a day which would have been nice if I got a "good evening, I'll be right with you" nope didn't get that. And just so indifferent when I went to go Pay. Maybe I should of been the bigger person and not snatched my receipt from her after she said..come back to see us....which no I will not. And I'll definitely tell my friend that's getting this gift card to go to a different location. Maybe people are nicer and like their job there.

Interesting selection of home goods, very helpful staff. The manager of the Kirkland's at the Forum…read moreis especially helpful and kind.

I've been a loyal customer of Mega Furniture for years, and always received great service and great…read morefurniture, but all good things must come to an end. On December 8th I purchased a three piece bedroom set, on the 11th the furniture was delivered. When I inspected the furniture I noticed clusters of nail size holes throughout the wood. (Head/Foot board, the dresser, the mirror, and the nightstand) I called Mega and explained the situation, sent them pictures, and now I'm getting the run around from them, the manager won't call me back, no resolutions yet, except for telling me the holes are part of the aesthetic of the furniture. Really!?! I asked them if this is the case, can they at least give me some kind of discount off the amount I paid, it would only be right, and satisfy a long time customer. As of right now, they keep telling me the approval needs to be made by the general manager, but I can't get the manager to call me back. So I'm writing this because of frustration and disappointment from a company that has furnished my home on a number of occasions, and now has turned their backs on me. Because of this I will never shop at Mega Furniture again!!!!

I bought a couch roughly 9 months ago, and started to have electrical issues with it last month. I…read morewent to the store asked about my warranty (which is a 12 month warranty from purchase) and did exactly as asked. As stated it's an electrical issue, the customer service then continuously asked for pictures of the problem. I asked how they'd like pictures of an electrical issue, but still sent over pictures of the portion not working and the appropriate buttons. 2 1/2 weeks later and I have not heard a single thing back from them. I should not have to chase them down. Very disappointed in the customer service at this point. This is not my first time having issues with this store.

It seems a lot of furniture stores tend to struggle with customer service. This cannot be said…read moreabout Furniture Row. I can only speak for Stacey because she was the one that helped us for three days looking for furniture. She was knowledgeable and had a lot of patience with us. Unfortunately, we found a couch at a different place only because of availability. Even with everything Stacey did for us, she continued on with the upmost professionalism and kindness congratulating us on finding another couch that suited us. I'll always keep her in mind as we continue to furnish our home and you should as well.

We wanted to pick up two mattresses today & they did it for us! Nice and helpfull people. I may…read morereturn one of the mattresses so we will see what happens then

We were greeted when we walked in. There weren't any pushy salesmen hounding us while we walked…read morearound. This place is huge and has a huge selection to choose from. They even have a playground for the kids to play in while you shop. They also have a bar area and you can actually order food and drinks as well. This has to be one of the most upscale furniture stores I've ever visited in my life. We are not in the market for a new furniture set, we are actually looking for an entertainment center. In the event, we do start looking for actual couches, we will definitely come back here.

We walked in and were greeted right away. They asked what we were shopping for and pointed in us in…read morethe right direction. They are not commission based so not pushy at all which was a relief. They have little push carts for the kids to ride in. We browsed the large selection of couches and came across the cafe. Ordered some snacks and drinks. We found a couch we liked and an employee walked us through the purchasing process which was very easy. We paid slot less than what we expecting to pay. They have couches for every budget! Our couch was delivered the next day for free!

When you go to IKEA your mood changes. We got there around 11A from S Austin. When we started our…read morewalk around it was actually pretty calm. Not crowded as it would be on the weekends. There were a couple of rooms that were being redesigned and a lot of winter sale items. I was able to get ideas for different rooms in our apartment, as one who might. The best part of this trip was looking at a lamp in the one of the rooms, and as we made it to the end we stopped in the As Is section and I saw the lamp that was regular price $149.99 and on sale for $99.99. Then the real surprise came when I turned a corner and saw it for $69.99! All I can say is make sure you keep your eyes open and walk around because you will find those deals. They only had self service registers, I miss having regular cashiers. An associate helped me get the lamp in the cart. If you change your mind on items, they have baskets right beside it that you can toss in there. At the end of the trip I went and bought a hot dog for $1, it was just a regular one. The condiments were self service to the side and I saw mustard, Swedish mustard and ketchup. I would have liked to have some relish but that didn't happen.

Thank you IKEA, I love you…read more Your selection, your prices, your presentation, your shopping experience. Everything about you is beautiful. But please bring back PEOPLE to ring me up at the end of my 800$ shopping experience. I miss them. Your people are so great.