Our couch has had an issue with the seams twice now, an issue with our couch that the paid warranty…read morepeople did not want to resolved, however was resolved locally with the manager, John Potter. He not only took the time to speak with me, but resolved my issue by replacing the couch. Think twice before buying the warranty, which is an outside service that they offer, as the warranty people did not want to do anything for our issue. The store however was wonderful and stands behind their furniture.

Omg, saw ad with sofa that caught my eye. Decided to give them another chance, but nope! Walked in…read moreFri after work not one employee greeted nor asked if they could help. 15 min walking around store, nothing, why? One fella just stood in middle of floor turning in circles...why?

We just recently purchased a Lovesac and have had the absolute best experience with the store staff…read moreever. Miranda, Shelby and Haley have the patience of saints. I think I've called and sent as least 20 text messages to them and they have answered every time with knowledge and kindness. The customer service this store provides is impeccable!

This is a recommendation and rave for the new Lovesac store next to Hawaiian Brothers in Tyler,…read moreTexas. We've been wanting a Lovesac sofa since they came out and have built our dream sofa time and time again online and it was always so expensive! But because of the discount they have going on right now, we paid $4000 LESS than what we had figured on the website! And we even ADDED options which we did not choose on the website due to cost! They will be delivering our sofa within 2 weeks without a delivery fee! If anyone is on the fence about getting a Lovesac, or is searching to redo their sitting or living room, don't delay! They have amazing options to build your perfect sofa, chairs, sectional, and much more in so many cloth styles and colors! All the salespeople, especially Tanya (our salesperson), were amazing, knowledgeable and so patient with us and all our questions and reconfiguring! 100% would recommend and 100% will be back to get more furniture for other rooms!

Amazing company!!! Now this statement is a huge understatement!!!! Absolutely best furniture…read moreexperience ever! So I worked with Dana and Kevin and they were truly amazing. We could have just hung out with them all day long they are so fun and nice! It's not like going into a furniture store it's like going in and making new friends! We came back three times to finalize my decision but they listened and understood all of our concerns! We spoke with the office manager Bobby to express our happiness at Bassett and the next day we come in and she even remembered our names!!!! Their attention to detail and listening is on point! When you go in you are kindly greeted and assisted with making your purchase! They will help you design the room your working in or the entire house!!!!! They even have some awesome boho pillows coming in stock!!! Can't wait to get our custom sofa!!!!! The variety of options is amazing!!! You can truly. Customize every part of ur sofa!!! The store was very clean!!! Even the guys setting up furniture in the show room floor spoke to us and very polite! Professional, Caring and Friendly are a few of the words to describe the staff at Bassett!!

It is now April 26,2023. We finally received our lamps on or about March 15,2023 (almost 4 months…read moreafter we ordered them), but our nightstand still sits here damaged and defective. They actually sent a drawer yesterday that was almost as bad as the original drawer we are trying to get fixed. So after waiting 3 months and 12 days my nightstand is still broken and defective. We have now been waiting for over 5 months for our order to be fulfilled. This process has been unbelievably frustrating and I have spent way too much time talking to customer service. Apparently it takes them 3-5 business days to make any kind of decision and after repeated attempts at communicating with them all I have gotten from them (other than the 2nd broken drawer) is apologies. We have been told it would be fixed in 2-3 weeks at least 5 times. Apparently 2-3 weeks is the absolute fastest they can get anything delivered. I can get something delivered from Kathmandu in 3 days but they can't do any better than 3 weeks. There is absolutely no urgency of any kind to resolve your issue. To top it off I am really not impressed with the quality of their furniture. Funny thing is we have talked to numerous people about this and there is a surprising number of other people who have or know other people who have a similar story. Please please go somewhere else.

Very good customer service and selection. Has always been good pricing as well. Have bought…read moreseveral mattresses over the years.

We were in the market for a new sofa. Had never stepped foot into this store. Glad we did! Found an…read moreawesome salesman, Tim! Helped us out, but No Pressure store. We left we an awesome sofa, loveseat, cuddled chair and cocktail table set!! Turnaround time on delivery was next day- We ended up going back the next day and purchased a new bed! Thank You Guys!!

Stopped in for a few tools and a large shop fan. Devine was very helpful. He has good manners and…read morewas courteous. He is an asset to the Northern Tool Company.

Adam is great!! Very friendly, great conversationalist, educated us on the differences between…read moremattresses. 10/10

Eddie was very nice and helpful! It was our first time buying a mattress and he helped get us one…read morein our price range as well as let us lay on them more than once so we could really figure out which one we wanted even if it meant he had to pull the same mattress off the wall a couple of times. Overall very happy with my visit!

This place is GREAT!!!! Bryan is awesome!! Very knowledgeable and helpful!! The best company in…read moretown for durable medical supplies.

We needed a pediatric transport chair unexpectedly after our young daughter had surgery on her…read morelegs. Finding the right-sized equipment in Tyler was very difficult. We checked with everyone. There were many friendly and helpful people we spoke with at various local companies, but almost no one had the equipment available. Healthline did. However, their staff was neither friendly nor helpful. If we had waited for Healthline, the need for the equipment would've passed before we got the equipment. Healthline makes you go through insurance despite the fact that we were trying to do a relatively inexpensive equipment rental. That's frustrating, but it's their business model. OK. However, we had to speak with someone with Healthline not local to Tyler. It was then revealed that days after the doctor's prescription had been received by Healthline, they had still not submitted the prescription order to insurance despite the "Expedite" notation on the order. Apparently, rather than filing the claim, Healthline employees elected to make notes to the account disparaging us, their client. This was revealed in our conversations with Audrey at Healthline. Further, Audrey consistently gave conflicting stories to us and the nurse at the doctor's office. For example, Audrey told the nurse that the hold up on the equipment rental was that Healthline was waiting on insurance approval. When I spoke with Audrey for clarification before calling the insurance carrier, Audrey let me know Healthline hadn't even submitted the claim to insurance yet. That's just one example. Why use this company when better options are available. We recommend Brickstreet Pharmacy, Access 2 Mobility, and CPS Medical.

I had such a genuinely wonderful experience at Zales thanks to Jennifer. I came in needing help…read morewith a graduation gift for my daughter, and she went above and beyond to make everything feel special. She was incredibly kind, warm, and thoughtful the entire time. She had the earrings cleaned and polished beautifully, added new backs, and packaged everything so nicely with a box, tissue, and gift bag. It felt like she truly cared about helping me create a meaningful gift and not just making a sale. Customer service like that is rare, and Jennifer absolutely deserves recognition for the care and effort she put into the experience. I left feeling so grateful for her kindness.

Beautiful jewelry, great selection, and excellent customer service. The staff was friendly,…read moreknowledgeable, and made the shopping experience easy and enjoyable. I will definitely shop here again.