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    Sleep First - Cumberland

    5.0 (3 reviews)
    Closed 10:00 am - 7:30 pm

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    Ask the Community - Sleep First - Cumberland

    Southside Furniture - Recliners

    Southside Furniture

    2.6(9 reviews)
    3.2 mi

    Good location, spent a total of about $7800 here salesman was Aaron he was nice and spent a lot of…read moretime with me. When I spend Cash I take my time, went back and spent more on A bedroom set and 2 chairs another time , the movers bought every out EXCEPT the mattresses we bought, was told by the movers that they were not available. I was told on the phone when I requested they be bought with everything else they were there and reDy to be delivered, this was around Aug 1st -3rd when I went back in to purchase the chairs, I was lied to again that the mattresses we're waiting to get them in . Someone chimed in From the side of the cashier area there in we were confused where to have them delivered. WHY were they confused when the paper I signed when my other items were deliver said my address, that's right the right address on the receipt. So clearly I was upset because I was not told the truth, I did not receive a follow up call at all from no one no owner, no sales person, this was an issuer to me being lied to. Still have the paperwork to prove The lie, no one call or emailed to see if the delivery went ok or was the items what I wanted nothing that was the 1st and the 2nd problem is they need to tell people up front NO RETURNS OR EXCHANGES, I did not want one but I would have shopped differently. I found this out after my sale was complete, I took my money for my other 3 rooms to other furniture stores, *now follow that up Southside Furniture*

    Eighteen months ago I bought a $1400 power lift recliner from Southside Furniture. Although the…read moresales and service was good at the point of sale, the customer service a year and a half later leaves much to be desired. 18 months from the date of delivery the power lift portion of the chair stuck in the up position and would not move. Although I knew it was out of the warranty on the parts I called to see if they could service the chair. I was told they no longer sold Mega Motion chairs and since they now sell mostly Ashley furniture they wouldn't/couldn't provide service. When I asked who they might recommend to service the chair they didn't know and couldn't help me. After a bit of researching I was able to order the part online from Ashley/Franklin furniture and will repair it myself by removing the two bolts and cotter pins that hold it in place and reconnecting the power cord. Needless to say, Southside has lost any future business from me.

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    Evie and Kelly

    Sleep First - Cumberland - mattresses - Updated May 2026

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