Great location and and the staff was amazing. Provided a great product for a wonderful price…read more Thank you !

Our fridge/freezer was not working right. Repair pricing was ridiculous. We looked at Home D*pot…read moreand Low*s. Then my mom found this place on the web. We drove over and were AMAZED at the great selection and prices. We could have had the fridge delivered the day we bought it! The price we paid was a LEAST half off the big box store pricing, works perfectly, installation was fast! Thanks!

Called to come out and fix oven, came out charged me $430 said the part was $385 and had to order…read moreit. Part came in after 2 weeks. He came and installed part oven worked 1 time I was able to cook a pizza. A few days later I went to use it again and I was getting error code again called tech and he said he'd have to order another part it must be defective. It took 3 weeks for him to finally come to house to change out part that he said he ordered but needed the old part as he had to return it. When he came he did not have the new part but took the part and my display. My husband called him wanting to know what was going on and why he did not replace it his reply was he needed to order the part. At this point my husband told him that we'd like a refund and the parts he took out. Needless to say he refused to give back my parts and display and only refunded us $285. Now I have a hole in my oven as I have no display. I'd refrain from using Rosenberg Appliance.

Worse customer service experience ever!! We were given a date and time and told they would call…read morebefore they drove out. Instead they were two hours early and didnt call till already here. Awesome. So then was told they would come the following day. Yet we never heard from them nor did they show. So I called again. I repeatedly told the broken English speaking man several times any day but Wednesday worked. He decided to show Wednesday when no one was here and gets upset. Well sorry I was very very clear Wednesday no one would be here. This man is very rude and snobby. I have called again and now he claims they are busy and doesnt know when they can come again. It's been a week and we have yet to have our washer looked at. I highly recommend expanding your search into Houston and not supporting this local business. Let me add when they say they will call you they are calling once at your house. They dont give a heads up.

Roman does amazing work unfortunately Appliance's Best does not come to Pearland so I couldn't use…read morehim again but I have used him twice in the past with 100% success

On time! Quickly diagnosed. Reasonable estimate. Returned on time the next day with the part…read more Repair made and on his way. Will call again!

Came out and diagnosed the problem with our clothes washer. Followed up with a quote and fixed it…read moreright away. Highly recommend!

I've had these guys out twice for different repairs and they are extremely knowledgeable and…read moreprofessional, friendly and helpful and have fixed both issues. They are prompt and come when they say they will. One was a refrigerator issue and the other was an oven issue. Highly recommend!

This company saved my Christmas! Three days before Christmas my oven quit heating. We had a ton…read moreof baking to do in addition to cooking for Christmas Eve and Christmas Day. On a Sunday evening, I started making calls to schedule someone for Monday morning. When I called Vectors, they actually answered the phone! He said he was booked on Monday but could send someone out in the evening. I needed service before then! Long story short, he rearranged the schedule and got a technician out to my house by noon on Monday. The technician, Roman, was quick to diagnose and repair the oven. Great customer service. Very nice, professional and accommodating. Thanks for your help!

The technician was fast and courteous in fixing our dryer. He explained the problem and showed me…read morewhat needed to be replaced. I will definitely keep them in mind when needed.

Five stars for Brazos Appliance and Repair. Called and set…read moreup an appointment for Shannon to come out and look at my Jenn Air oven. He came out looked at it tested it and got the code he needed in order to fix my oven. Unfortunately an expensive part needed to be ordered. The good thing was that the part and repair came in under $500.00 as a new oven cost over $2500.00...crazy!! So the way it works is you pay a trip charge for the first trip which if you agree to the repair it gets subtracted from the total at the end of the repair. I felt this was good value and they kept me posted about the time line of delivery and order of my part.

Such a customer-oriented company! We have used Brazos for our dishwasher and washer several times…read more In each case, the work has been professional and thorough. In two cases, Shannon advised us we might be better replacing the appliance. I appreciated that rather than having an expensive repair that might not have lasted. We had a recent problem that was not in their expertise, and they worked with us to find someone who could help. Businesses could take a lesson from Brazos on customer service!

It's been busy and Krystal hired a repair service to look at an issue with our refrigerator. They…read morecharged us $140 to make the service call. Came out and after two visits diagnosed it as a gasket repair on the freezer. A very simple repair that takes 20 min. The repair man then applied the charge for the gasket and labor and and charged me $490. I thought this was a lot and asked to see an itemized receipt. It could not be produced. So I asked to speak to the owner, Robert Scheifer. Spent a few minutes with him and he gave this long story about how their system works and would cost customers more if they set it up differently. I was unhappy with the explanation. I began doing a little research and a few people in the know on these types of repair reached out. Turns out that the issue wasn't the gasket. It was the drain that was plugged. I fixed myself and put in a call to the owner. In the meantime, I found that the gasket cost anywhere from $59-$160, but they wanted roughly $650 to do the repair that would take 20 min. I spoke with Mr Schiefer this morning. He was willing to refund my $490 but not the $140 and wanted to charge me cancellation fees. I let him know that I was unsatisfied based on the fact that he was charging me 1100% the cost of the freezer gasket to repair it. A clear business ethics issue. Also, friends in the know helped me diagnose the real issue which was a simple drain pipe clog. Made the repair myseand the freezer has worked perfectly for 48 hours AVOID THIS BUSINESS Mr Appliance! This ower owns all these Mr Appliance's: Bryan/College Station, Brenham, Katy, Richmond, Sugar Land.

Extremely disappointing experience with Mr. Appliance of Sugar Land and Fulshear…read more Our experience began with the owner answering the number they themselves provided and rudely demanded to know "how did you get my number?" Not a great first impression. We were told we'd receive a courtesy call before the technician arrived, but none ever came. When the tech showed up, I clearly explained that our refrigerator wasn't making ice and had low water pressure. Instead of doing any real diagnostic work, he glanced at it and said we "needed a new filter." That was it--no testing, no checking valves or lines, and no filter on hand to even try. I paid $208 for a lazy, two-minute "diagnosis." I bought a new filter myself, and of course, the problem persisted. Any reputable appliance company would dig deeper to figure out the root issue. We have since had another company come out--someone who did not know about the prior visit--and they immediately started taking things apart, digging deep to diagnose the problem properly. Mr. Appliance, by contrast, did none of this. I requested a refund for this unacceptable service and was refused. If you choose to go with this company, expect poor service, no accountability, and outrageous trip charges. There are plenty of other options nearby that actually care about doing the job right.

Excellent customer service. I love The Home Depot. My visits never disappoints. The variety and…read morequantity of the products are amazing.

Not to be confused with the Ho Depot, which is basically the nightclubs on Washington Ave we…read moreusually go to. I didn't know that they use facial recognition software and that's really messed up. It's also against the constitution and illegal. You would think that with all this money spent on the technology to stop shrinkage that they could pay well and actually have some pretty good people working here since they can obviously afford extravagant things. Not so much at this location. Low wages and low levels of interest and attitude from employees.