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Aaron's

3.0 (2 reviews)
Closed 10:00 am - 6:00 pm

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2 years ago

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Setzer's

Setzer's

(6 reviews)

We stopped by looking for appliances. We were greeted promptly. The Salesperson was extremely…read moreHelpful, Knowledgeable, and spent a lot of time with us. He mentioned to stop by their Jacksonville Showroom as it was larger. Which we did and were treated exactly the same. We purchased all our kitchen appliances through them.

I ordered an Ilve 48 inch custom propane stove in March and paid in full. Ray Swab was the…read moreassociate that handled my order. I ordered in March because the stove comes from Italy and takes 3+ months to arrive. I received a call 9 weeks later stating that the order had never been placed and that they were placing it now. It was for a new construction home and I was on the contractor's predicted deadline. They offered a loaner basic stove for install so that I could close on my house. The stove arrived and was installed by my contractor while I was out of the country. I later received an additional invoice for a conversion kit because they got a natural gas unit instead of a propane unit that I ordered. I was not notified by Setzers nor asked about accepting a nautral gas stove and using an LP conversion. They charged me for the LP conversion. I spent over $10,000. And they wanted additional funds for an error that was not my fault. I asked for Setzers to write off the additional fees due to their company error. When I pointed out the multiple errors, Ray Swab further insulted me rather than providing appropriate customer service when I asked for the additional fee to be absorbed by Setzers since it was not my error (actually multiple errors). He implied it was my fault since the contractor was not quite ready for install upon its arrival and had to wait 2 weeks (I can only provide as accurate information on timelines as I'm given by the contractor.) Buyer beware. I felt like my experience was extremely disappointing and severely lacking in customer service. Take your hard earned money elsewhere as they've proven they don't value it here. I chose to order the rest of my appliances elsewhere after their poor handling of and lack of appreciation for my order, time, and money.

Aaron's - electronics - Updated May 2026

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