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I leased a high end washer, dryer and refrigerator that cost me $400 per month. The original washer and dryer wasn't working so they came out to replace it. When they picked it up, they guys they sent didn't drain it properly and it leaked bleach all the way down the stairs and out the front door. I showed them immediately and they apologized. I called the store and talked to the general manager, Steve. To make a long story short, 6 months later, I am still waiting for the carpet to be replaced. The general manager is extremely unprofessional and rude. He told me I needed to get 3 estimates and hand deliver them to the store. When I asked why I should have to take time out of MY day and pay out of MY pocket to have companies come out and measure for this (minimum of $39 PER estimate) , he basically said "TOUGH...not my problem". He likened this "accident" to a CAR ACCIDENT in which "people are inconvenienced" When I told him this is not at all like a car accident, he snickered and could not have cared less. Their insurance company (Traveler's) has been VERY helpful and considerate. The agent has tried numerous times to contact Aarons general manager Steve and said that Steve was NOT returning his calls or emails. When I called Steve today, I relayed the information that I was given by the insurance agent... that Steve was not being responsive AND had given the agent incorrect information. Steve gave a date of the incident as February when it actually occurred 6 months ago. (Probably trying to cover for himself for dropping the ball on reporting it in a timely manner.) Steve actually YELLED and said 'DONT TELL ME WHAT I SAID TO THE INSURANCE!!" "WERE YOU THERE?" He AGAIN compared it to a CAR ACCIDENT and said "if this was a car accident, YOU would have to get estimates, YOU would have to be inconvenienced, YOU would have to WAIT" Then he went on to use my payment history (I was late twice) as a reason why I shouldn't be complaining about the way this was being handled. Are you kidding me??? I should have to live with bleach stained carpet from my front door all the way through my house because I was late making a payment??? I have never experienced such RUDE and UNPROFESSIONALISM by anyone that I am a paying customer of. I asked him to at least give me an idea of the next step in the process or some kind of time frame of when it would be handled. He said I would just have to wait and "it will be done when it's done" When I told him I was going to write a letter to their corporate office, he hung up on me. Of course I am no longer a customer of Aaron's due to STEVE and have returned all of my appliances, losing out on the hundreds of dollars I have paid so far. STAY AWAY FROM THIS AARON'S!! They do not care about their customers. read more