My wife and I's initial interaction with Aaron was truly stellar - his attention to detail, customer centric approach - all his actions and his work aligned with the credible reputation his website and photography portfolio gave us. With Aaron, we thought we had peace of mind - something MUCH needed for us while in the midst of planning our special day. However, soon after our initial engagement photo shoot with Aaron, our interactions with him deteriorated significantly. Aaron was near impossible to get a hold of, told us he was busy with other weddings, incommunicado, no acknowledgment for weeks on end. This change in behavior literally gave us anxiety. A few short weeks leading up to our special day, we finally got some airtime with Aaron - we went over the contract details, wedding schedule, went over in detail what we needed/wanted, all within the confines of the contract. But Aaron's attention to detail was quite sloppy - he sent us a checklist that he had probably copied/pasted and it had an another couple's name/information on it. We asked for candid shots of our guests while at their tables - none of this was done. We provided a detailed checklist of "must have" photos - we basically did his homework for him; he ignored it. On the day of our event, Aaron showed up with only 1 other person - our contract agreement stated there would be 3 people. On the day of our event, Aaron and this 1 other person literally SAT for over an hour - when they could have been taking photos. We had shared with Aaron that we had family traveling from afar - and shared the importance of having photos of our guests to look back on - this was ignored. We have no videos of any of the speeches from our family members. The videos that Aaron took were disappointingly amateur - shaky, unpolished, wobbly; even the camera almost dropped at one point, and the very visible near drop was included in one of the final "edited" videos he sent us. The highlight reel he put together for us had muffled and very poor audio quality - definitely not the level of quality we were expecting and were promised. In the photos prior to heading to our venue, the lack of attention to detail was astounding - no cropping (my CPAP was glaringly noticeable in what was supposed to be photos of 'mom helping bride'); her veil was cutoff; I could go on and on with all the disappointments. We paid just under $5k - and we essentially got robbed. And in reading through some of the recent Google reviews about Aaron Lee Photography - much of what I'm sharing appears to be a common theme - lackluster service for the amount of money paid, poor customer service, etc. We're now stuck with ~40% photos that are "just ok" out of the complete set he sent us. We wished that we had given our business to someone else. read more