Dr Powell as well as the PA and staff are terrific. Glad I changed. Actually has Triage personnel…read moreto help determine issues.

My mom used to get her primary care here but has since changed to the south side location. This…read moreclinic is in a large shopping center with plenty of regular parking. She came in to specifically get her bloodwork taken on this visit. She was seen right away and the clinician drew her blood quickly and painlessly. This location is only receiving 4 starts in my review because the location is not handicap accessible. My mom is in a wheelchair and this location did not have handicapped parking nearby, plus the front door and door into the clinic were not handicap accessible either. I did not take pictures inside to respect patient privacy.

Amazing staff! I have only been here once, but I am…read moreimpressed with how friendly and knowledgeable staff is here. Upon arrival I was greeted and handed the patient paperwork in a prompt manner. The wait was about 30 minutes. So not terrible, and the waiting area had a beautiful big fish tank and peaceful feel to the atmosphere. The lady who did my blood work was a pro for sure. I have very small veins, and I'm always scared I'm gonna get poked up and leave looking like a Michael Myers victim. But she did it on the first try and with very little pain. Anytime I had questions about procedures I was given detailed answers and handed a booklet with even more info as well. They are very friendly and very thorough here, and I left feeling well educated and in good hands.

The staff is incredibly helpful and friendly, you are part of a family as a patient of Dr.Mac. The…read morepersonalized services are well thought out and executed. Always available and incredibly informative!

Dr. Ramirez and his office takes great care of my husband and me! I have rescheduled same day with…read moreno issues, the nursing and office staff are super friendly, and Dr. Ramirez listens to our needs. In addition to general medical services, Dr. Ramirez took over my women's health needs when my OB retired, so now we don't need to see any other doctors (but he won't deliver babies). We moved an hour away 2 years ago, and this is still the only place we will go!

Delayed response to make an appointment. Sends text to remind too far in advance to actually…read moreassists with scheduling and forgets to ask patient to fast. Who wants a late appointment to fast all day til end of day for basic blood work? Then, wants to double charge for scheduling a second visit rather than owning the scheduler's error. No, thank you.

This is the first physician that I felt truly listened to my issues I was dealing with. He was so…read morecaring and thorough. I am happy that I found a doctor that takes the time to visit with you instead of just being another number.

I've been coming to this clinic since before 2020 and the doctor here is fabulous. He really…read morecares, is professional, values your time, and shows empathy. Couldn't really ask for a better Dr.

Dr. Rios is mine and my husband's primary care physician in San Antonio. She is a wonderful,…read morecaring, thorough and excellent doctor. We have both appreciated the time she takes with us, her thoughtful questions to better understand our concerns, and her professionalism. Although she is young, she demonstrated the knowledge and experience that we look for in a doctor. I recommend her highly if anyone has moved to the San Antonio area and is looking for a very good doctor.

PATIENTS BEWARE! This practice evinces an attitude of reckless negligence to patients in need. My…read moreelderly mother who was just released from the hospital for a life-threatening condition was referred to this practice for URGENT treatment. She was refused service for arriving TWO minutes past "cut-off" time, despite having attempted to call and notify the office multiple times that she would be late due to unexpected construction/traffic (she was only able to leave a message, which they ignored). The receptionist and head nurse were rude and even laughed at my mother's situation. The other two receptionists were blithely talking on what appeared to be personal calls. There was only one family in the waiting room. DO NOT see this practice if you are looking for a professional, caring medical staff. My mother has lived in San Antonio for 31 years and has never experienced this kind of a horrific experience. I am praying that she gets the medical help she needs, since now she can't find anybody who will see her before the New Year. What a travesty and a disgrace. Beware.

The only reason I am giving this practice a 2-star rating is because I like the doctor; however,…read morethe staff is very lacking. They are loud and unprofessional and do not know how to properly book appointments. You are never seen at your scheduled appointment time--appointments consistently run 30+ minutes late. If appointments were being scheduled correctly, this would not happen so often. They also frequently make mistakes when booking appointments. On more than one occasion, my appointment was scheduled with the wrong person, which meant I could not be seen as planned. The waiting room is nicely decorated, but it is not pleasant to sit in because the staff talks loudly about happy hour, food, and other personal topics, laughing so loudly that it becomes ridiculous. It took three attempts--wasting a significant amount of my time--to have a lab sample properly collected and submitted. The first visit was booked with the wrong person. The second time, they claimed there was an error in the paperwork and had to collect the sample again. I then had to return a third time for the specimen collection to finally be completed by the nurse. They also do not answer the phones when you call regarding prescription refills. Instead, you are required to leave a voicemail and are told it may take up to 72 hours for the refill to be authorized. I followed this process and never received a response. When I called back to follow up, I was told there was no record of my request, which suggests the voicemail messages are not being checked or are simply being deleted. If you have a lot of time to waste and don't mind sitting in a noisy office, you may be fine. Otherwise, beware.

I went in to get a referral to a sleep lab. Every time I come to this office I have to see a PA…read more The PA wants to add additional test vs. what I actually came in for. These PA's are running this place into the ground.

Let me preface this review by stating that my experience with my doctor and nurses has been nothing…read morebut positive. 3 stars for that. The front desk staff, on the other hand, have been consistently rude, as if speaking with any of the patients is a huge inconvenience to their daily activities. I DREAD office visits and calling to make appointments/have prescriptions refilled. An example: after being on hold for 15 minutes, I was given no other option than to leave a voicemail for a nurse to have my question answered. (I was calling to check whether she had received my previous voicemail.) The "not recommended" reviews are undoubtedly overly emotional, but they are accurate regarding the remarks about front desk staff. Healthcare is becoming more and more of a business (it is evident this office is organized for profit) and being such, as a customer (patient!), it would be nice to be treated with a minimal level of courteousness and respect.

This clinic has moved over to the "WellMed" system and has gone down the toilet both in basic…read morecustomer service and the quality of patient care. Getting anything done here is a nightmare. Even for a basic office visit you may be waiting 2 hours after your appointment time to be seen by a provider. Test result follow-ups are very slow, even after they show up on the patient portal. Providers are also slow to write orders when test results are alarming to the patient. Dr. Coutinho used to be great but if you go here now odds are you will just see one of his PAs rather than the Dr. himself. I have nothing against PAs but the care here is simply not up to standard.

I'm a healthy woman in my early 60's. Happy with my care at their office. Easy to schedule an…read moreappointment, no appointment needed for blood draws. Their NP's who work with him, especially Kimberly is also pretty good and is more thorough in updating my vaccines and with preventive visits. Dr. Paley lately works Mondays and Wednesdays, and I've met him several times. Although, I routinely visit once a year. He is very personable, and easy to connect with.

I don't even think this Dr. exists. After coming here for a few years I only ever saw nurses and…read morepractitioners. Even after I specifically requested an appointment with the Dr. only to be told he was "sick" that day. Seriously just walk in or call and try to speak with this Dr., it is not happening . This office is 100% run without a Dr. being present. My next step is to the medical board as I'm not sure what they are doing is even legal.

Dr. Aliotta has been my primary care doctor for a couple of years and I highly recommend her. I…read moreappreciate her calm approach and ability to listen. Both Dr. Aliotta and her office team are focused, professional and kind.

Jessica is amazing! She is knowledgeable, she listens, and finds solutions. You don't just feel…read morelike cattle being herded as it tends to be with many practitioners, you feel like a person that matters and feel the comfort of knowing you can trust that you will be treated well and treated in general :)

Jessica is professional, friendly, knowledgeable, very helpful and takes time to answer all of my…read morequestions. I never feel rushed when I meet with her. Have been going to her for 10 years or so, she's the best.