Amazing resource - staff were very attentive and compassionate. Great company to work with.read more

I'm waiting for a answer to my question. What do I do with incoming bills. I have already…read morereceived 1 with more to come ,I was told not to pay on these bills. Color me WORRIED .

Spencer is always welcome and humble. He answer all of my…read morequestions, and make sure I was on the right way for me to be safe and cover out in the road! Kindly recommend this place! Oh I've almost forget to mention, that the vibe is great!

Called to cancel my policy but was told I needed to go in person because they needed my signature…read more So, I went to cancel my policy here in person, and took less than 5min to "cancel". Didn't sign anything, or was given any documents. They told me I would get a refund and would not be charged my next payment. 2 days later I was charged the full payment. I decided to call customer service and was told my policy was never cancelled and was still active. Ridiculous! Been with them for a long time and this was very disappointing. The person on the phone was very helpful and apologized for the inconvenience. Wasted my time coming here. I'm so glad I switched insurance!!

I just started an insurance policy thru freeway Insurance…read more I want to acknowledge my agency,Darrell Taylor, he has been awesome in the process and i appreciate his efforts to make sure that I am a satisfied customer. I will always recommend him in the future

Gregorio Cadena was such a big help with my car insurance. Greg made everything quick and easy,…read moreexplained things clearly, and got me the coverage I needed at a great rate. Highly recommend!

Joe's office in Chandler has been making insurance fun for the past 27 years! Insurance doesn't…read morehave to be boring. Amanda, Katie and Jessica work alongside Joe to bring you professional guidance with all of your insurance needs, all while providing you with a fun experience!

This place sucks!!! Joe Baselice is an incompetent moron....at least thats the only conclusion I…read morecan come to since we never got to speak to him in 6 years. This office is a nightmare of incompetence. They will screw up your paperwork causing you penalty....they will ignore your phone calls......they will not return phone calls as they say they will. They are unapologetic and unprofessional. They overcharged when we added a second vehicle to our insurance plan so badly that they cost us over $120.00 in overdraft fees. Because of this the bank actually reversed those charges but farmers will now be seeing us in small claims court after they decided to short us again of a couple hundred dollars when they finally sent our refund for the time paid after cancellation. We had great service for 16 years in Northern Arizona with farmers Insurance but the crap we have endured from Joe Baselice and his Farmers office has been an abject failure completely caused by this offices work practices....or lack thereof. We contacted Liberty Mutual and spoke with Tim Allen directly....within half an hour we had a new plan with better coverage and a savings of over $1200.00 a year. We had some follow up questions and again it was Tim Allen himself who spoke with us....not a know nothing desk girl....who is probably chewing gum and twisting her hair with her finger. See you in court Joe.

Pat quart started my husband's business insurance 3 years ago. She was always about collecting the…read moremoney, but when we needed help, she was no where to be found or ever returned our calls. It shouldn't be all about the money. shes fired.

Pat has been a wonderful agent for my small business. It is an unusual sector (circus arts…read moreeducation), that other agents just have not able to deal with. She found the correct underwriter and she and her staff deal efficiently with all the paperwork required for renewals, premium financing, proof of insurance certificates, endorsements etc. Insurance is generally a hassle to deal with, but dealing with Pat's agency has been hassle-free.

I've had Holly as my agent for about 2 or 3 years now and it's been great. I've only been in her…read moreoffice 2 times and everyone was polite and kept offering me bottled water. I usually deal with Tara from her office through email or phone and she always solves my questions or concerns in a few mins. She'll even reply back to my email immediately when I email her after their office hours. They send my updated ID cards thru mail on time every single time it renews and mail and email me every single update within my insurance or new offer they have. I appreciate them and am glad I don't have to contact them very often.

As an FYI, David is not my American Family agent, but I stopped by his office to make a payment…read moresince I was in Tempe. He was quite pleasant and jovial, which made the process quick and easy. I do enjoy being with American Family as David treated me as if I was his own client.

Great customer service, timeliness of service. My transaction was done via phone and Jackson Hewitt…read morelink without me physically going to the store. That saved me time and the hassles associated with driving to and from Avondale.

Naffisa is always kind, timely and accurate with my taxes! I have trusted her with my taxes for the…read morepast 6 years after someone at a competing company messed up my taxes and I was unable to get them to correct this issue and give me back why I paid. Thank you so very much for being the best!

This company really needs recognized! My husband has been a contractor for 42 yrs and after finding…read moreJoey at CCI our insurance worries are over. You can always reach him when he's needed to send out COI'S. I was in a bind the other day and needed him to send something and before I got off the phone, the doc was in my email. Great customer service and great business.