I'm pretty sure the staff at freeway insurance is racist. They do not hire any race or ethnicity other than Hispanic. They become argumentative and combative if you request assistance with the simplest of issues like adding a vehicle to your policy. They will tell you they can't hear you, they will tell you you've called the wrong location everything but add the vehicle to the policy. read more

Stay away from the guy paris ,he was almost forcing me to get insurance when he showed me price..when i said i just wanna see the qoute and coverage if he can send it to my email and think about it,he said im supposed to pay $25 dollar for the qoute ...which he didint even told me the whole details of the coverage...just barely the price.. read more

Yaralexy Leon was awesome! Her service speaks for itself. I rate her service full 5 stars . She was patience, knowledgeable and a great listener. She made sure she found the best rates/options considering driving record Yaralexy, Thank you for your time ,patience and knowledge finding the best rates and service for me. Sincerely, Satisfied and appreciate it! read more

Insurance can be so confusing, I had the pleasure to work with Yazmin Alvarado with all my insurance needs. She was thorough and efficient, explained all the coverages and met my needs 100% she really took my insurance needs into consideration and focused on what works for me ! read more

Sergio Verduzco has been extremly helpful. I called to different places and location and nobody could help me and just kept transferring me to different departments. I finally spoke with Sergio and he was by far the most kind and most patient. He provided me with all the right information and helped me resolve my problem. Thanks again Sergio!!!! read more

Ashton was very helpful and managed to save us $50/month on our auto insurance policy. Thank you!! read more

I'm so happy I stopped there for my insurance! Everyone in that office is so awesome they welcome you in and they find the right insurance that fit your needs! I walked & saved money and I also got a baby sitter lol my daughter wouldn't stay in her stroller & I had to sign my paperwork so I was all stressed the other workers noticed and immediately came over and played with her & kept her quiet so I could handle my business. I'm so thankful! You GUYS ROCK! THANK YOU AGAIN! read more

So my son bought a new car last week and had to run over to his insurance company so they could take pictures and start a new policy for his new car. Well they close at 7 and traffic was bad, but Brandon was there waiting for him and stayed way after closing and got him the best policy. Not only did he stay late for him, he allowed others to come in and God only knows what time that young man left. Brandon is the best and Cost-U-Less is a wonderful place to get your insurance. Plus they are right next door to the DMV. Thank you Brandon. You are the best!!!! read more

Don't recommend this location! If I could rate it no stars I would!! They're are absolutely no help! When you go in they make you feel like your a bother instead of making an effort into helping!!! Ever since Bianca doesn't work here this location sucks!!!! I get better help in the San Leandro location with Stacy! read more

Came in to get two vehicles insured I was helped very first thing as I stepped into the door I really Appreciate Bianca Moran for helping me right away getting in and out insured with my vehicles she is such a very professional and helpful agent I highly recommend her Thank you Cost-U-Less Insurance read more

Got a lot accomplish at cost-u less today. Was not sure about my current driving situation but with the help of Bianca I was able to walk out with insurance, she made it simple and broke down everything I need it to know regarding my policy. The staff was friendly and working hard to help everyone that was walking in. I had to wait to get help because of a few people ahead of me otherwise it would of been the perfect 5 review. read more

Great customer service. I worked with Paula and she went above and beyond to get me the best deal. She was very patient with me while I asked a ton of questions, and very kind. I definitely recommend to see her if you decide to go here! read more

Had the pleasure of meeting Bianca (Sales Manager) and I must say she made the whole process of getting insurance easy, fast and at a good price. Amazing customer service. I usually purchase my car insurance through the internet BUT after this great experience definitely will be back and recommend this place to anyone. Thank you read more

Analisa helped me so much in changing my policy. I recently bought a new car and needed coverage. So i went in and she helped me get everything squared away. I can be really difficult sometimes and she was very patient with me. Super nice also. I totally recommend this place. All of the staff is very friendly and have great customer service. read more

We were directed to CostUless by the agency we were buying our car for insurance. There we met Bianca who said she will give us a good deal. But Bianca is a cheat, she cheated us. She had made two mistakes in our form, one mistake on my name and one marital my status. She said she is waving the broker fees and then charged the broker fees as well as made us for the changes as well. It is only today when I spoke to Multistate that I found out that my actual premium is much less and that my insurance agent has cheated me. Please be aware of Costuless insurance company and especially Bianca read more

Stone Wood insurance sucks, cost u less in Pittsburgh actually has cool customer service but the insurance company they hooked me up with did not have good customer service what so ever, i had to cancel and go with a different insurance company when i tried to upgrade my insurance to buy a new car of the lot, the lady at stone wood made it extremely hard and Every Time i provided what she need she came with another excuse why i couldn't upgrade my insurance to full coverage. Now 2 months later im still trying to cancel and they still are making up reasons why i cant cancel. I went to cost u less paid the cancellation fee and im still receiving bills in the mail. Stone Wood says they have no record of me canceling. Compare insurance carriers and stay away from stone wood and cost u less read more

Johnny was very helpful with my needs. He went out of his ways to help. He helped me save some $$$

I was looking for a new insurance since I will be adding a new car soon and my old insurance is charging me too much. I was helped by Fabiola. She was fantastic! Very informative on what they have to offer. She made me feel very comfortable and saved us money! I definitely recommend asking for her! read more

Do yourself a favor and buy insurance online. You will save yourself $275 in broker fees.

I didn't think I could get insured. I called them and spoke to Pamela. She told me I could get insured for almost half of what I was paying I didn't believe her. so I didn't show up, she called me back a few times to get the insurance started. She said I could do everything over the phone. It was fast and simple and I saved a lot of money. read more

I talked to a guy named Carlos over the phone. I had a problem with my problem with my policy. I was ready to cancel my policy until I had a conversation with Carlos. He really helped me so I decided to say with Cost U Less. read more

Horrible! I feel violated. I was excited to see what rates I would get because i heard the commercial, that i could get 15. a month insurance. what a lie!! try double what my other insurance company offered, when i tried to explain they had false advertising they didnt budge to get me anymore quotes. I let my policy expire and took my business elsewhere read more

I don't have a problem with this location in particular... but I wanted to say how disappointed I am with this auto insurance all in all. I filed a claim on December 27th for a hit and run and pay FULL COVERAGE, just for them to tell me I'm not fully covered. Now What I mean is that I would still pay a deductible and/if I decide to go elsewhere I would pay 20% of the damage + a deductible .... they also never mentioned that there is no renters insurance included.... well why do I pay FULL coverage ?????? When I'm not fully covered when these incidents happen. Anyways my agent HASN'T been following up with me haven't heard from her in weeks only time she called back was because after the 6th voicemail I left I i reached out to her supervisor ... never heard from her since . Her name is Kristen . Trying to get a hold of people in claims is ridiculous I spent 2 hours gettin the run around and no one gave me clear direction or instruction. Y'all is fraud . Do not get this insurance ... it is now 02/05/2020 and my car still isn't fixed . Claim was filed 12/27/2019 ... get it together read more

I was given a quote in July, my bill came the next month and the quote had tripled. When I called Cost -u less they told me to call the insurance compnay. The insurance company then said unfortunately I was given the wrong information. So now I am out of a down payment. COST U LESS SUCKS!! read more

Clarrissa Mercado is AMAZING !!!! I came with my mom to get quick auto insurance. Took less than an hour . She expressed that she is new to the location. It was hard to tell because of her customer service she gave was really good. Dont always get that nowa days when money is involved . read more

I had a great experience with Cost U Less. I called Friday mid-day and spoke with Benjamin and he was able to give me a quote very quickly and he gave me multiple options to chose between. He also gave me suggestions based on the truck I was insuring. I will definitely be calling him back when I need other insurance quotes. Thank you Benjamin! read more

i wish it will give you a less stars to rate then just 1 this insurace its just piece of crap usseless people some one hit me the other day and this insurance didnt wanna do shit about i gotta confront the oter insurance and do this my self read more

Had the worse experience with the call center representative this morning. My phone call and answers should have taken only 10-15 minutes to be answered and resolved. The 1st Rep I spoke with (Oscar Gonzales) customer service is appalling, he gave me false information and sent me back and fourth because he just didn't know the correct answer. Oscar had me contact the insurance company directly to explain what the name of my loan information is and update my marital status with them. Spoke with (Western General Insurance) whom state they can't make any changes to the policy only Cost - U - Less can. Here I go again calling Cost-u-Less to resolve the problem, as I wait on hold for 20 minutes before a Rep can even answer which is ridiculous. Finally (Eva Rodriguez) answers the phone I begin to explain my 2 problems. One that I am not married and two please up date my car loan with the insurance information. Seems really basic right!!! Eva goes on to explain "The last rep already explained everything to me and he said it the correct way so yeah!" Me REALLY! that's all she could say...I had to explain, NO Eva your company mailed this letter to me asking for proof of marriage and I'm not married so you need to update your records. she continues to argue with me that Cost-u-less didn't mail me anything. I begin to get outraged and ask to speak with a manager since she's wasting my time. I also informed her I don't want to wait on hold for 20 minutes. She starts up again with, "Well I have to put you on hold and find someone." ME...I understand you need to put me on hold and find someone but it shouldn't take 20 minutes. I'm trying to stay calm but extremely upset that I've been on the phone since 8am and now it's 12pm with the insurance for something so little. I never got to speak with a manager the phone hung up and of course no one called back to apologize. The communication and customer service is horrid, no one seems to understand how to fix things or even understand what letter I'm talking about. Finally I called (800)960-0036 to make a complaint on the horrible customer service experience and spoke with Olga Alcala whom answered my questions in 15 minutes and said I was correct not sure why previous rep gave me the insurance company number because everything should be done through cost-u-less. She couldn't even understand why the previous rep couldn't get the car loan information and fax it over. I don't recommend this company to anyone! Had I dealt with Olga Alcala from the begin I don't believe I would've ever had a problem. Cost-u-Less management needs to speak with the call center representatives and retrain on customer service. Thank you Olga Alcala for your time and assistance! read more