Lisa is simply the best. I have great rates as I should since she insures my home and two cars…read more But more importantly, she is always available when needed. I was rear ended today, a Saturday, and I left her a message. Seriously, two minutes later she responded! I could not find my insurance information because I was disoriented, but she had it all ready for me and reminded what key pieces of information I needed. Most importantly, she wanted to make sure I was okay. If you are looking for the best customer service out there, look no further, because Lisa is the best!

If you are looking for INCOMPETENT insurance go with Lisa Truesdell. This company cannot get…read morethings corrected in their system so they must enjoy overcharging people for their policies. After numerous requests for corrections on my policy (spanning a year) they still can't get it right. They do not return calls in a timely manner, and have no regard for confidentiality. I suggest you stay clear of this State Farm office unless you enjoy the lack of regard given to customers. I am taking my business elsewhere. I know there are competent insurance people who would love to take our business and be happy for having a paying customer. These folks need to be reported for their terrible business practice. Shame on State Farm for allowing this franchise to continue it's bad business practices.

Stephanie sent me a birthday card! how many cards have you received from your SF agent?…read more I moved my insurance (all) to Stephanie because a lack of customer service. she helped me right away! her staff on First are professional, positive, and Smile! she is always available. I love working with Women!

Stephanie is great!! Very helpful and friendly. She will answer all your questions and explain…read moreanything that is confusing to you. I was very confused with life insurance and all that and she explained it so well! Highly recommend!

I have had Truex insurance for many years on my home and rental. This company goes the extra mile,…read morealways!!!!!! With great pleasure I rate this firm a total 10!!!! If you want a REAL agent and REAL people you can talk to, have your insurance with them. Mary Jo Costa

Don't want to responsibility for thier client that caused damage. We got rear ended sitting at a…read morered light. They a wanted us to submit 38 photos. Not my job. Thier client told thr police he "spaced" out and accidentally hit gas pedal instead of brake. I guess "spaced" is new term for playing in your dang phone.

Very patient and understanding, all my questions about insurance were answered thoroughly and…read moreaccurately. Staff was extremely helpful and all around great folks. I am honored to call myself a state farm customer after interacting with susan and her team. Great customer service! A++ 10/10 would recommend to everyone and anyone! P.S. the receptionist jacqueline was great! friendly and knowledgeable :)

Susan and her team Are professional and helpful. I have…read morecalled with many questions and they have taken the time to answer my questions and adjust my auto policy within my needs. Susan is informative. I have an auto policy and recently got into an accident. They called me, took care of my claim . I have then insured another vehicle. In purchased a car through Carvana and they had issues with the proof of insurance . I called Susan and she was willing to aide to the issue and very prompt. I recommend susan ! Thank you

My husband and I had to update our Life Insurance policies. That's not always an easy process…read more Aaron Frazier made it so easy and comfortable! I was nervous and after a few minutes I felt at ease! Highly recommend Aaron and Stare Farm.

I've had multiple problems over the few years I was insured with Mark, the office staff really…read moresucks. I got an email reply about a quote saying I needed to call in. Ok cool. I do that, but the girl I need to speak to is on the phone so the person I'm speaking with says they'll pass along the message and have her call me back. It's 28 hours later and I still have no call back. Anyway, fast forward to today - I was able to bundle my car insurance with my husband's car with a different company for WAY less than the price I am paying w State Farm for just one car and one driver! I call this morning to cancel the policy, leave a voicemail. I called multiple times throughout the day, no one answers. I called multiple at 5:05 (because I need to cancel, new policy is going into effect tomorrow!) and despite their office hours being until 5:30pm, the auto message tells me they are closed. Jokes on them, I was two doors down so I marched right in to an OPEN, NOT BUSY, totally dead office. My was it overly decorated for Easter. So this is how you prioritize your time? The girl with 8 purple pimple patches on (so unprofessional - I cannot) seemed annoyed with me. I told her I want to cancel my policy because I have found a new company effective tomorrow. Does she even bother to try to keep me or find out why? NOPE. WOW! After a few seconds of typing she doesn't even look up and says "ok you're good." I regret not letting her know how I felt before I left. But here we are. Shop around, their prices are insane and this office is NOT worth the headache. The customer service here is non-existent.

I've been with Steve Bauer and State Farm since 2014…read more Sometimes I like to drop by in person as I live close by. Yolanda helped me today with my additional car policy. She made sure that I received the two-car policy discount. Not only that, Yolanda called the State Farm office (in another state where I own a house) and spoke with the agent about setting up a retroactive discount for my home owners policy--because I've been with State Farm for my cars (and my house in the other state) but I did not realize I qualified for a multi-policy discount on my house! Well done! I always feel I've been given the best service in Steve Bauer's office and I always know Yolanda is on the ball! Thank you!

Steve has always been a forthright and easy agent and his staff is lovely. One staff member,…read moreYolanda Allen-Hill, always goes above and beyond. Steve personally called me to let me know my house would no longer be fire-insured due to the wildfires and gave me other options.

This is the kind of place you will only find if you know people in town…read more Believe it or not, this guy is an honest insurance broker. I've never heard of such a thing until my boss told me to get my insurance from Ra Storelee. I've kept my car insurance there ever since. They offer insurance from several top companies like Travelers and Progressive and others. The guy Kevin that works there is sharp and fun to work with.

Poor customer service, I don't recommend this business for you. It takes long time to get insurance…read moreas well.

Responsive and outstanding service. Highly recommended a simple request that was managed…read moreprofessionally and timely.

Jane Webster, JW, was very helpful to us during the process of buying our new Tesla car. She…read moremanaged the integration of our information and issued car coverage, providing us with a Temporary Certificate for completion of the Tesla purchase. It was a pleasure doing business with you. Nigel W.