I had to write a review about the amazing experience I had at the Kanata Budget Rent a Car location…read morein Kanata on Edgewater street. The story began when my UHaul reservation was completely changed without my consent a day and a half prior to my move from Mtl to Ottawa. I was so upset with UHaul service I decided to see if I could find another truck with another renter, this is where I had an amazing experience with Othniel from the Kanata Budget location. He went out of his way to find me a truck last minute, at a good price and guaranteed he would finalize everything before the end of the day, which he did! He found me exactly what I wanted and made the entire experience so pleasant, I can't say enough nice things about Othniel and the service he provided. He is an exceptional employee and I hope his employers know this and keep him at Budget as long as possible. He knows how to treat customers!! Thank you again Othniel!

I needed a car at short notice. The Alamo people at the Ottawa airport were rude and abrupt about…read morehaving to deal with a "walk-in", even though they had plenty of cars and there were no other customers. When I returned the car a day early, they wouldn't reduce the "special weekly rate" - nobody said anything about this when I rented it, but they clearly expected me to suck it up for having the nerve to be a "walk-in". The bill featured a $56 charge for "premium rental location" (the airport???) - also not mentioned anywhere in the contract. I trusted these people in an emergency and they stiffed me. I will NEVER rent from Alamo again.

Use to rent all the time with Enterprise (pre covid days) back when they were super cheap, but now…read moreprices have gone up and i noticed Alamo had rental deals that were at least 30% cheaper than enterprise so i decided to try them out for the first time. I will give them credit where it's due, when i went in i was politely greeted and asked to hang tight because they were busy (fair), everyone was polite, but when it was my turn i was just handed a set of keys and told to do a walkaround of my vehicle (by myself, im pretty sure its standard practise for an employee to go with you) anyways, i had this vehicle for a week in which i had babied like my own car (drove super carefully, made sure to park it in safe/paid parking areas where it would be surveillanced) and when i went to hand the vehicle back they just took the keys and said i was good to go (no walkaround, nothing), so i left. A few hours later i recieve an email from the assistant manager saying that there is "severe damage in the form is deep scratches and DENTS in the roof"!!!! of all things wtf! There is only 2 things that could have happened here, 1. The previous renter fked up the roof and when he/she returned the vehicle, it was not inspected properly (the roof anyways) or 2. They are purposely scheming because i was not there to do a final walkaround with an employee (my mistake i guess) because there is definitely no way i had left "deep scratches" on the freaking roof let alone severe dents (im sure if there was something powerful enough to drop on the roof and leave a couple "severe dents" i would have heard or noticed it. Anyways, the assistant manager asked me in the email to go in so we can go forward with an insurance claim but the location was really not convenient for me to go to (especially without a vehicle) so i called them, 4 times. First 3 times no answer, 4th time an employee picked up in which i asked to speak to the AM and was told he was busy and they would have him call me back. Waited 2 days, no calls, sent him an email inquiring about the damages and photos and i get no response but an instant email finalizing my bill of sale and them taking a $500 deposit from my credit card. Fantastic. This is the type of shit that you only see online, on google reviews or youtube thinking its usually probably fake and never going to happen in the real world but let me tell you, damn dude it happened to me, i'll admit, i've been had by a car rental company for the first time in my life and it just had to be the one time i switched rental companies.

This was the worst car rental ever. I know, I gave it five stars. But that's because Hertz did such…read morea great job, despite how awful Priceline was. I asked Priceline for a car rental place near my hotel. I trusted Priceline, which was a mistake, and took a rental from a Hertz at 1478 Merivale. I requested an SUV with a toddler seat near my hotel to pick up a friend and his family. Instead, I got to go on a 20 minute ($45) taxi ride to the car-rental place. And then, when we got there....it didn't exist! So I had to call Hertz - international rates, of course - which informed me the Hertz was at 1916 Merivale. David, the man who worked at Hertz, was sympathetic to my plight, but there was still nothing he could do about what happened or the fact that there were no toddler seats to be had. Still. David let me keep the SUV until the next morning and drop it off at a different location -- no additional charge. And then, days after I got back home, I received a receipt in the mail from Hertz. They had taken $45 off my car rental fee -- when it wasn't even their fault. And I didn't even have to complain. So that's why I give Hertz five stars. I'll always rent from them in the future. David was a real pro, and a very nice guy. Priceline, however, still sucks.

Take reservations for cars they don't have. Once sent across town, once told to just wait…read more Employees were friendly and helpful, but the reservation system is terrible.

The online booking system was easy, I climbing making changes. Pick up was quick and simple. The…read morecar we rented was not cleaned well and we found out the cruise control didn't work which was a pain for a 3 province vacation. The car itself was super comfortable and we didn't have any other issues. The manager, Bobby, was quick to offer solutions to rectify the inconvenience when we returned home. All in all a hood experience and I would recommend them.

Horror story - our family member was left stranded door shut in her face today after dropping off…read moreher car for body work and being shuttled for a rental at the end of her work day. The uncourteous young man was uncaring and rude. It then involved one person to rescue her to home and now we needed to lend her our car and I am a working in health care. Unprofessional and insensitive service additionally inconsistent information was provided. Strongly suggest you go elsewhere as this resulted in disrupting three other professionals due to this one employee. I will be calling in the morning to review and discuss personally. Poor customer service I would give him a very low rating despite it being close to closing time. As a professional I work until the work day is done. It appeared as this was a can not be bothered to help situation as we are almost closed. Again leaving someone completely stranded no suggestions or advice is simply put unkind.

The enterprise app works great easy to access anywhere you have Wi-Fi or cellular service. Good…read morecustomer service lots of vehicles to choose from even during Trump tariffs the company was prepared for all these things. Thank you enterprise

From the owner: Need a rental car in Arnprior, ON? Enterprise Rent-A-Car is Here For It. Whether your car is in the…read moreshop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Reid Brothers Collision location today.

Very good service from this location. Ottawa is a small airport, so rental cars on site which is a…read morebig plus, no shuttle buses. Due to a mistake in my reservation, I did not have a car but they were very gracious and hooked me up quickly. On the return, the lady was extremely nice- she was hustling and actually running to get people checked in quickly. When she asked me how the rental was, I told her it was great but wished the car was bigger, and she offered me a free upgrade for my next rental- probably won't ever use it, but nice nonetheless! My only warning for this location, which has nothing to do with National- no gas anywhere near airport, plan ahead!

About 2 months ago, we dropped off a car rental at this location (we picked up at the Billy Bishop…read moreAirport location in Toronto because the Wellington Street location had no cars left. This was during the rail line blockades by protesters opposing the Coastal GasLink pipeline, so anyone who was traveling by train (like us) was stranded. Car rental companies were busy, many locations had their entire fleet rented out, so we were thankful Billy Bishop had some cars left, but I am digressing from the review...). We had minimal interaction with the staff at this Ottawa airport location (which was the only location open late on a Sunday, so we had to return it there despite living nowhere near the airport and having to take a taxi home from there, oh wait I'm digressing again, lol), but overall we were very happy with our experience at National as a whole. As soon as we drove into the assigned parking spot for National, a representative approached us and greeted us. He scanned the barcode on the car, looked around for damage, checked the odometer, gas meter, etc. Told us everything was good, and emailed us confirmation of the return. Easy peasy. Signage for the car rental drop off was clear, and signage for where to drop off the vehicles for each car rental company was also clear. Although I would have rather taken the train like I had originally planned, I had a good experience with National both in Toronto and Ottawa. I would rent from them again, but hopefully next time it will be because National was my first choice, and not because I had to scramble at the last minute to find a way home because my original plans were derailed, so to speak.