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Updated 1 month ago

Services - AAA

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they didnt clean' off the weight adhesives
Adam X.

Brought my 2020 Tesla Model X (with staggered tires) here to just put on some new ~$350 EV tires thinking AAA might be a safer option for a expensive car. Unfortunately I was wrong, one of the rims got new damage which they were willing to fix, but I chose not to since it would look different than the other wheels. Overall, took them 2 hours to put on 3 tires that a tire shop would take 30 mins. In addition, they removed the old balancing weights but didn't clean off the adhesive stickers, so now I have to spend time cleaning those off myself. 4/21 update: after showing some online people, eagle eyed viewers pointed out that one of my tires look stretched. I had my neighborhood mechanic take a look and we found that the AAA mechanic installed my smaller tire on my bigger rim and vice versa. Truly sad that someone could mess up something so simple...

I had a decent experience having my tires installed here, so I figured why not get my oil changed... it's close by, desk people are nice. Well after the oil change, i decided to check the oil level the next day. All is good in that regard. AAA had offered to "fix" a few other items, which they suggested could use some attention, figuring I could take take of an air filter or two. When I was checking my old... I noticed the battery cover for the terminals was left open, and my air intake duct/manifold (which is attached to to the inside of hood) was hanging down, with 3 of 5 clips/fasteners missing. These must have been removed by the technician while doing the check-up... and not put back in. I went back to AAA a few days later, they looked and replaced two of the clips with non-Honda parts...and sent me on my way... This is frustrating... the EOM clips are $18 each... or $10 for non-EOM parts. Why should I have to spend this money... fixing AAA's screw up? Do i really want to go back for a 3rd time? I Will not go back. Clearly the team is rushed, and not paying full attention. I imagine these oversights might be due to the pause... between completing the old change and check-up... then the calling me and offered to "fix" a few things.. i declined.. and when the person went back to the car... the just closed the hood...and did not bother re-attaching my air-intake or closing the battery cover. Sorry... this is sloppy work AAA. For a $97 oil change i would hope for batter. Granted the the complimentary tire rotation was nice.

Newly poured cement on my private walkway.  Notice the tire tracks

A AAA flatbed tow truck pulled up on my property to tow a neighbor's car. The driver encroached on MY property and was literally less than two inches from my back stairway. I had just paid $$$ for new concrete on my walkway, which has no rebar underneath and cannot support the weight of s huge truck. My homeowners insurance told me to call AAA, report the incident and get an official incident number. I was transferred 4x and NO ONE at AAA helped me. They said to call 911. So very frustrating. DO NOT support AAA. Customer service is a joke. I'm not able to post the video of AAA truck an inch from my stairway. AAA rep said they cannot help me, I even have the truck number (5600), but we're unsympathetic.

Our King Charles Cavalier Finnegan.  13 years old.

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20 days ago

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11 months ago

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4 months ago

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9 months ago

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2 years ago

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8 months ago

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9 months ago

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3 years ago

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11 months ago

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1 year ago

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2 years ago

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1 year ago

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2 years ago

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2 years ago

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5 years ago

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2 years ago

Very helpful, for a variety of purposes, including towing and maps for travel on multiple occasions

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1 year ago

I had a great experience working with Pam! I had a very complicated car registration situation and she was a great help the whole way.

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3 years ago

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2 years ago

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3 years ago

Fantastic working with them to get my car transferred from Texas tags to PA tags. All the workers have been super friendly and easy to work.

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2 years ago

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5 years ago

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5 years ago

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5 years ago

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2 years ago

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3 years ago

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3 years ago

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6 years ago

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6 years ago

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4 years ago

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6 years ago

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4 years ago

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4 years ago

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4 years ago

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9 years ago

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7 years ago

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Review Highlights - AAA

I just had to share the very good service I just got at AAA on Columbus Blvd.

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Judd Greenberg - State Farm Insurance Agent - State Farm Logo

Judd Greenberg - State Farm Insurance Agent

(23 reviews)

Rittenhouse Square

I can't praise Yamaya and the South Street State Farm team enough. As a 40-year-old tech enthusiast…read moreand self-described geek, I still value face-to-face service, and this experience confirms its importance. Insurance can often be complicated and confusing, but Yamaya provided clear, thoughtful guidance and gave me complete peace of mind as I switched from Progressive to State Farm for my auto coverage. My old Progressive policy was a basic plan that I later realized wouldn't have fully protected me if something had happened. Having a knowledgeable, friendly, and approachable agent like Yamaya--someone who listens, explains, and handles the details--has made all the difference. I've now purchased auto, renters, and life insurance through this office, and every interaction has been excellent. This setup offers the best of both worlds: personal help in person or over the phone, combined with State Farm's apps and online portals that make it simple to track your accounts, payments, and claims. My State Farm experience has been money well spent and a good reminder that no technology can replace genuine human expertise. Thank you!

This team is great. Go through them for my home owners and auto insurance. Deb (Deborah Holloway)…read moreis my go-to contact. She's an excellent communicator, responds to all my questions whether it's via phone, text, or email and I appreciate that she always follows up with me when she says she will. I plan to keep using this group for all my insurance needs in the future.

Thanh Pham - State Farm Insurance Agent - State Farm Logo

Thanh Pham - State Farm Insurance Agent

(18 reviews)

Washington Square West

Before I met with Thanh, I purchased my insurance online and accepted whatever was recommended…read more  Let's be honest most of us (self included) know nothing about insurance except that we need it or are required to have it by law. After I met with Thanh, I had a more comprehensive understanding of what I needed to protect myself and my assets.  Thanh was very patient and thorough in explaining my options and his recommendations. Because of my meeting with Thanh, I now am a better informed consumer and feel confident in my choices and knowing that I have the best coverage for my needs.  I really appreciate his willingness to share his knowledge with me and his patience in answering my many (many) questions. If you're looking for a human interaction with someone who knows his business and genuinely cares about his insurees, look no further.  Thank you Thanh and team!

I am very happy w/ State Farm. I moved from CA and was referred to Thanh. Was extremely happy w/…read moreState Farm there, and still am now. Yes, I did have to follow up a few times in the beginning to transfer my records, but boy was it worth it! I rely a lot on email for communication, as do most people! Thanh always responds SO fast and timely. That is the life saver. He is always there when I call too. So far, he's helped w/ insuring jewelry and my bike (yes, I'm skeptical about Philly here for stolen property) and I live in Old City (fairly safe IMO and I came from SF ya'll). There was even a discrepancy w/ a car rental where I received a flat tire and he was able to seamlessly help me out and make a claim so that I am refunded for any out of pocket expense. I would say I email/bug him enough as a client, but you know, I like to keep my car and my property safe and insured... You take care of your car, he'll take care of you! State Farm has been a godsend to me. Thanh and his assistant are always courteous and have great customer service. Thanks to AJ in CA for referring me to him.

AAA - travelservices - Updated May 2026

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