Horrible ! My car got stuck in the mud and I needed it extracted to get to work . Got a four hour wait time .. well I had to get to work so had to get someone to take me and as I get to work and start working which mind you is 40 min away .. they decided to change the time and come within 30 mins and since I wasn't there they left ... (this is literally a ten min job to pull my car out of mud ) so we get back a couple hours later and schedule it again , these people were rude and gave me a six hour wait .. after six hours called back and said it's another two hours . Laziest people I've ever encountered , will be canceling my membership
01/20/2024
Had a flat and needed a simple tow up the street to get a new tire . Being profoundly deaf I wrote in the note to text me or call my mom if they needed anything . Well they must be illiterate because once again they called me and since I couldn't answer , they canceled my order for help . An hour later my mom called for me and they did the same thing and called my number to put me in queue for waiting . I had to go to work so I finally decided to drive my tire as it was flat , ten mins up the road risking it to do it for myself , but I'm extremely disappointed in the lack of care and empathy these people have . What's the point in have Aaa if you can't get the help you need ? Glad my membership is almost over read more