I've been driving since 1970 and have always enjoyed traveling and moving around the country. So I'm fairly well experienced with using insurance offices in various cities and states to handle my insurance needs.
In my experience, caring about the customer is more of a slogan than a real action with most insurance offices. I've been in some offices where the people made you feel like an intruder into their quiet day while others were friendly enough but kept getting up to handle other people's needs, putting you on hold every few minutes even in person...and once during an appointment time! (The interruptions were so bad that I finally had to say something.) Still others would be standing outside...open the door for you...tell you "I'll be right in"...and then close the door and light up a cigarette, probably thinking I couldn't see them.
Sigh.
BUT NOT WITH ELITE INSURANCE CO!
413 S. York St
Gastonia NC, 28052
704-867-0731
That's why I'm writing this review!
Most drivers have experienced the same kind of unprofessionalism in the past that I have. But Elite Insurance Co has been nothing BUT professional and helpful. Throughout these past three years after selling our motorhome and buying our present car, I have spoken with several of the ladies working there at Elite, most often with Office Manager Tammy Charles, and everyone has treated me like I'm a worthwhile friend! But they're not just very nice people, they're very knowledgeable, too! And if they don't have the answer to one of my questions, they WILL find it and let me know within a day or two!
They have proven that I can trust them.
So here's the Bottom Line to my Review: if you aren't completely satisfied with how your present insurance office treats you, I recommend that you either stop in or call 704-867-0731and speak with Office Manager Tammy Charles or any one of the ladies working at Elite Insurance Co. There's obviously nothing to lose by talking with them, right?! And maybe there will be something gained...like being happier with an insurance company that IS professional and treats you like a friend, not just "another customer"! :) read more