Have not been happy since I added them. Over an hr wait for a jump on 3 occasions, website bad, fees high, came through once in 4 years. Customer service horrible. read more

I was using Geico insurance, and had come to Gainesville for auto in 2000. I was given various insurance quotes from the various insurance companies including State Farm. Everything was horrendous for these people to cover my cars. Then I had an experience that included home and car insurance with AAA. Where the auto insurance was usually for a six month period. AAA provided 1 year policies. I had the standard AAA insurance policy for a car emergencies since 1992, But I didn't know that they provided regular auto and home insurance. Then about ten years ago I found AAA provided Auto insurance and Home insurance. In 2014 I had a car crash in the rain and the damage to my car was about $1,400. The other car was not badly damaged. They covered it without any problems subtracting my $250 deductible. The house insurance was also not seriously significants. For both I paid last year $2, 400 this covered two cars with $300,000 insurance for two cars a 1997 Chevy 1500 van equipped with wheelchair lift. Also a 2019 Ford four by four truck 4 wheel drive. Also the house is a forty year old house in the county, but not the city. Will the latest hurricane damage in south of Ft. Myers and the recent hurricane Idalia wiping out Perry, Florida may make my home insurance even higher. I don't know. But so far my use of AAA insurance has been a very positive experience. read more

This is about AAA in general. I have been a customer for almost 10 years. During this timee, I have to be extra careful due to living with someone who already has significant lung disease and is immunocompromised. Due to having contact with someone who had flu like symptoms and could not get tested, I am quarantining to protect my sister. My brother in law used my car to do a favor for me and it broke down. AAA would not get the car unless I was there! I could add my brother in law to the policy and then pay another fee to have him able to use this before 72 hours are up. Cost would be over $75 for this. No consideration for circumstances!! Cancelled my membership. I am so disappointed in this display of corporate greed I times like this. read more

I'm very pleased with these people as insurance agents. The whole time I was in Gainesville, I had them take care of my insurance needs, and they still have my condo insurance. (the car made more sense for a variety of reasons to switch back to my old agent in Tampa) Kudos to them for great personalized service and a warm atmosphere. Honestly, the place is a bit of a time warp, but thats half of why I like them. read more

Always keep receipts, you never know if someone will pocket your cash. Every technician that comes out to help: makes things worse just like their "approved" mechanics who also broke our vehicle after charging payment for "fixing" it. 2 days wasted for 2 batteries that didn't work! Money & time lost for fixing mistakes and still have yet to be reimbursed! This whole entire company is a joke! read more

I can't imagine what life would be like without AAA. They are always so helpful. I was so frustrated and aggravated, annoyed and everything else having locked the keys in the car but they were so kind and understanding. They defused the situation with genuine courtesy. read more

34 year member of AAA, My 18 year old daughter started college in August and is 6 hours away from home, we made sure she had a AAA membership. BAD CHOICE! We spent all night trying to get her keys out of her car settling on a 10:00am appointment on Sunday morning. That appointment was moved to 4:36pm Sunday afternoon. How long does it take to get a car door open? I spoke with the AAA agents and managers and no one kept their word or followed through as promised. As a long term AAA plus member I was appalled at the lack of care or concern for the safety of my child. Fortunately, I remembered that I had roadside service through my insurance with State Farm. State Farm had a locksmith onsite within 20 minutes and the issue was resolved. Needless to say that AAA service is not what it has been historically and I will not be renewing my service once it expires. State Farm, Good Sam and others will be my choice going forward. A big thank you to State Farm for an amazing customer service experience, just wish I would have remembered I had there roadside service sooner. I would encourage any and all to look at less expensive and more response providers when your memberships expire. A true disappointment. read more

Jeff, who towed my broken down vehicle from home while I was utilizing my AAA service, was extremely helpful. I want to say that he did an excellent job, was friendly, and was helpful. Consequently, I want to give credit where credit is due, and that is with Jeff, as well as with Gainesville Towing. Thanks for the great service! read more

Spoke to young Latina lady on phone very rude used slang language and deceitful