Update on my review of 11/15/2024…read more The General Manager, James, came to look at my complaint and agreed that there was a need to work out a solution. We came to an agreement on helping rectify the issue and they are coming out to do additional work at no charge. I appreciated their interest and concern.

Six years ago, during the process of purchasing our home, we encountered a serious issue: the…read moreproperty we fell in love with had foundation problems. In order for our lender to approve the mortgage, the foundation needed to be repaired. We selected AFS to perform the repairs because they offered a lifetime warranty on the home's foundation--an assurance that gave us peace of mind. The initial repairs were completed, and we were issued a lifetime warranty. The bank approved the loan, and we purchased the home. Two years later, we noticed that cracks on both the front and back of the foundation appeared to be worsening. We contacted AFS, who came out, confirmed the deterioration, and proceeded to tear down the drywall in the basement on the front side of the house. They installed more large metal reinforcement strips--the same as what was done during the original repair. However, per their policy, they did not replace the drywall or clean up any of the resulting mess. We were left to hire another contractor to rebuild the walls and restore the area. Two more years passed, and once again, we observed worsening cracks. We reached out to AFS, who initially attempted to charge a service fee for their visit. After reminding them of the lifetime warranty, the fee was eventually waived. Upon inspection, they confirmed the issue was indeed getting worse. This time, however, they stated that they would not perform any further repairs, claiming that the original payment ($10,000) only covered the amount of work already done and that additional repairs would not be included. We argued that the warranty explicitly covered the foundation for the lifetime of the home, regardless of the initial cost. We were ultimately refused further assistance. At this point, I filed a complaint with the Better Business Bureau (BBB) and included AFS in the correspondence. Within 20 minutes, a manager from AFS contacted me, offering to help resolve the issue. Following this, AFS returned and proposed a more aggressive repair: tearing down the basement walls yet again, installing large steel beams, and anchoring rods into the ground from the exterior--requiring the driveway to be torn up in the process. They assured us this would permanently stabilize the foundation. While the driveway was repaired, we were again left with extensive interior damage, and for the third time, we paid out of pocket to restore the basement walls. Now, two years later, we are once again facing shifting in our foundation. AFS again attempted to charge a service fee. After inspection, their technician confirmed that while the front of the house is stable, the back is sinking--a concern we previously raised when they were last on-site. We were explicitly told then that stabilizing the front would protect the entire structure. When I asked for clarification, the technician confirmed that our home is essentially splitting in half and could eventually slide down the hill into the creek. However, they now claim the warranty only applies to the specific wall where the original repairs were made--not the foundation as a whole. This contradicts the lifetime foundation warranty we were promised at the outset. (And was the only reason we were even able to get the loan to purchase the home in the first place) After six years, three major repair efforts, and repeated assurances that our home's foundation was secured, AFS is now refusing to honor the warranty they provided. We are left with a structurally compromised home and few options. To any homeowners considering foundation repair: please be warned. Our experience with AFS has shown that their warranty may not provide the protection you are led to believe it does. They have applied temporary fixes and walked away, leaving us with mounting costs and a home that may ultimately be unsafe.

My before and after photos are identical. Thousands of dollars and no change in appearance. Now, a…read moreyear later, my cracks are getting bigger. RamJack says it's not their fault.

Solid repair. Estimator came out and spent a lot of time going over the foundation and the…read moremeasurements. They came up with a precise solution and I am satisfied with the results. Everything was thoroughly explained and the engineering permit was taken care of right up to the notification of the building inspector. I recommend them.

I almost tripped over a level floor today because I'm used to a dip being there. Who does that? Had…read moresome great work done by BACS yesterday. Austin and his guys came and leveled the back of my house and repaired some water damage around a chimney from long ago. The jacks look really well done and they finished in a day. Really professional guys that care about a job well done. I will use them again for more work needed and definitely passing them on to anyone that needs basement work.

Great company! They came out and did a free estimate for us on our basement which had a high…read moremoisture content and mold in a closet. They priced us a reasonable price and the came out and did an excellent job! All of their employees are super friendly and very helpful in explaining every step of what they did. They even came back and did some finish work to make our sump pump and dehumidifier area look nicer! We are now having them come back to price out some outdoor drainage in our yard. Would recommend them to anyone who has similar needs. Great guys!!!

Steve and his team did an excellent job sealing our crawlspace. Steve kept us well apprised of his…read moreteam's progress. There were no surprises around price, and the team delivered exactly what was expected/communicated in the initial consultation. Highly recommended, would work with this team again.

Steve at AKME Waterproofing was great to work with. He explained everything from start to finish…read morebefore the work began, so I knew exactly what to expect. I really appreciated how honest, efficient, and professional he was throughout the whole process. It is not always easy to find someone you can trust, but Steve absolutely earned that trust. I would definitely recommend AKME Waterproofing. His pricing was very in line with what I expected it to be when I researched it and I found great value in everything they did for me.

Great company! They came out to provide their opinion on the foundation of a home I was purchasing…read more The inspection was free. Very professional too!

From the owner: American Foundation Repair & Basement Waterproofing specializes in foundation repair, basement…read morewaterproofing, and crawl space repair for homeowners in the Chattanooga, Johnson City, Cookeville, Knoxville Tennessee, Asheville North Carolina, and the Tri Cities region. Our team of certified professionals understand the ins and outs of common household problems associated with deteriorating foundations, rotting crawl spaces, and wet basements. We guarantee that you and your family's home will be provided with the best care, attention to detail, and most effective and reliable repair systems & products available on the market.

After the most recent storm I noticed that my crawlspace had water coming in and it was really…read moredamp. I called 3 different waterproofing companies, so I could compare prices and CGS price was unmatched. The staff answer the phone are really polite and knowledgeable, and answered any questions I had. When the inspector came out, they were really thorough when explaining the solution, and gave me different options in order to help me save money. Once we started the work the crew were really clean and didn't leave a mess when they left. Honestly had a really good experience overall.

It is now years later. And I realize the drain was clogged because they never removed the knockout…read moreseparator between two pipes. Horrible job

AFS did an amazing job repairing termite damaged girders in our home. They were very professional…read moreon time and all-around did a great job. The crew, Jackson, Mikey and Brandon were great guys. Explained what they were gonna do before they even started and didn't waste no time getting the job done. We are very pleased with their work and those guys. Would recommend them to anyone.

Our lousy builder installed a french drain that plugged after 8 years. The AFS crew - Matthew…read moreRidley, Coby Stealey, and Shawn Lowe - installed a sump drain and pump. The crew was on time, polite, hard-working, and informative. As bad as it looked while they were running jackhammers in my basement, the area was neat and tidy when they finished. I hope to never again need AFS Foundation and Waterproofing. But if you need this work done, this company dispatched a quality crew from Knoxville to Piney Flats.

Great experience. Everything from estimate to finish was great. Everyone was friendly and…read morecourteous They were on time, worked hard and cleaned up after themselves . We highly recommend Chase and his team for your concrete work.

Jason came to give us advice on our driveway which had developed some new very small cracks. We…read moreappreciated his professionalism and advice. He was extremely knowledgeable as to the best solution to our problem. We would definitely not hesitate to use his company when these need to be repaired.

They promised that they would get and apply for all the permits needed with the city before the…read morework would be done, however, they never applied for it. When I called them asking for the engineer's letter, a requirement from the city, they refused to give it to me. Also, when I called to get the company's tax ID number for filing my taxes, they refused to give it to me. they are very efficient when it comes to signing a contract. Once it is signed, they have no customer service and will let out to dry.

From the owner: Affordable Foundation and Home Repair is a family-owned-and-operated company. With a combined 20…read moreyears of experience in this industry, we proudly serve Alabama, Tennessee and Eastern Mississippi areas for any of your foundation and home repair needs. Our service area includes Alabama, Tennessee and Eastern Mississippi. We are a fully licensed and insured foundation repair company that homeowners in Alabama, Tennessee and Mississippi can depend on. Whatever the kind of foundation issue that you are facing in your home, we can take care of it. Our company of expert foundation repair contractors is Home Advisor Screened and Approved. You can rest assured knowing that we will fix the problems in your home and keep new ones from occurring.