Came in for a new set up. Ended up getting a drag box with a crown 3 tank. Jeremy was very friendly…read moreand informative about all of the devices in store. He had great customer service and was very knowledgeable about everything I needed. I appreciate the time he took to go through all of my options, as I know it's a long process to go through. He let me know at checkout about all of the policies that went with the divides, tanks, etc. He also went through the app card with me and I signed up(of course). Would 10/10 recommend this store to anyone who wants a chill environment and very friendly and knowledgeable employees to fit their needs.

Typically, I would be deterred by the "artisan" aspect of the name, and I was.. until I needed…read moresomething. I would go in and buy coils for 15.99. They charge way too much for salt nics. You walk in, tell them what you need and while you're checking out... they turn the touchscreen keypad towards you allowing you to elect a 15,20 or 25% tip. That to me, is just gross. You didn't make me a latte, provide stimulating conversation or make my day better in any way, you pulled something off a shelf. I always left feeling ick. So now because they have tips, are the cashiers paid fair wages? Please advise.

Called to see if they had a product in stock. Unfortunately they did not have it. They were so…read moreproactive they called back to tell me they will order and have by Wednesday. They went above and beyond for me and i will definitely be giving them more business. Thank you for helping! A+

This might seem like an inconspicuous hole in the wall but I can assure you it's a professionally…read moreran, fully stocked with more than I've seen at most shops and is operated by very knowledgeable, well mannered people. I've spent hundreds here and it is well worth it! Thanx Guys for all the deals!

cobra has everything you need in a smoke shop reasonable prices nice glass for sure I highly…read morerecommend this smoke shop! Check em out

I vape and now my man does too; being from Miami where vaping is popular, I know a good vape shop…read morewhen I see one (few and far between in New England). We travelled EVERYWHERE to find a good shop in Connecticut and finally we found Cobra; first off, they're FULLY stocked. Second, the clerk was SUPER knowledgeable and went out of his way to help us find exactly what we were looking for, and explained everything to us about the differences and benefits of different tanks, mods, and wicks. If you're in CT and looking for a vape shop, this is the only stop you need to make. Customer service was off the hook; kudos! Thanks Cobra!

Love this store very courteous people lots of great deals anything you need its there ..and oh by…read morethe way there's a dispensary in the same building win win in my book

Be careful with Mike. I'm new to vaping and he sold me a VooPoo Drag for $140, telling me it has…read moreall these features and settings. Then while showing me to use it he said not to use any of the extra settings because I dont need them. Well then why did you sell it to me? When I came back and questioned him about taking advantage of me, he refused to admit any wrongdoing and blamed me for trusting him. Then he called the cops on me when I asked for his managers number. I went to another vape shop and got a great piece for $50 and it was better than the $140 one Mike sold me. Be cautious with this guy. He's worse than a used car salesman.

I came in minutes before they closed and the staff was super accommodating as well as…read moreknowledgeable. Great selection and prices too.

I definitely had a wow moment when walking through the door. I'm not a smoker so I've probably only…read morebeen to about a dozen different places over the years, for gift giving purposes, but I have never been in a smoke shop this large. Aaaaand, the gentleman behind the counter told me they haven't even unpacked everything they carry yet - we can expect more display cases in the future. Not only is the selection huge and about to get bigger, but I was also told that none of the glassware comes from China, they are trying to keep everything high quality. I don't know to much about how to gauge that sort of thing, but I can tell you some of the pipes in their were so cool looking I kind of wanted to get one just for decoration lol. If you smoke or vape, or need to buy a gift for someone in that category, definitely check this place out!

Great selection of devices and flavors! Chantel is also so helpful! I wish they had more deals…read morethough.

Would not let me return a product. I didn't even leave the store. Called their manager and said it…read morewas "corporate policy"

The staff at the shop was very helpful. Although they didn't have everything I needed in stock,…read morethey spent almost half an hour trying to find the right coil for my Smok Nord GT. Eventually, they offered to order it for me if I didn't find it at another shop that day. During that time, three other customers came in and were promptly helped. When the other shops didn't have what I was looking for, they all recommended that I come to this shop. The prices seemed reasonable, pretty much similar to other shops in the area. Prices are a little more expensive than buying online, but not much.

I would highly recommend this smoke shop it's such a good smoke shop I've had nothing but good…read moreexperiences every time I walk in I can feel the positive energy

This place is awesome! Definitely a younger vibe in here - the bar is cool and the employees are…read moreinformative and knowledgeable about the hundreds of different e-Liquid varieties. There are mostly low-content nicotine flavors (the only 16mg and 24mg varieties you'll find are in "regular tobacco"), but that's fine if you're trying to quit! I'm a newly converted regular, so I'll be around every now and then!

What a great place if you are looking to work on not smoking cigs anymore. Owner John is really…read morecool and even the little weird kid joe with the nose ring is very helpful. Definitely a place worth checking out

Bad service, decent selection, no spectacular value. Wouldn't not recommend, better selection at…read moreother shops.

Good selection. They are good people Always run out of popular flavors though, but overall very…read moregood

Trash ass customer service. Honestly it's the one guy. He doesn't know shit and acts like it's not…read morea smoke shop when you ask a question. He just sits in the back on his laptop watching anime or some shit

Poor customer service. The first time I visited the store the person working would not make eye…read morecontact, and didn't answer my questions clearly so I left and went back another time. There was different person that time who was able to communicate adequately and I made a purchase. When I visited again I asked about how to clean the item I bought, he said, "I have no idea." No suggestions or advice, just "I have no idea." Then someone else came in the store who he seemed to know and he started talking to him so I left. There are so many other ways the interaction could have gone. He could have made suggestions or said he was sorry that he didn't know. Or even said good bye when I left. My suggestion is to never go back to this place and do my shopping for these products online from now on.