That was super helpful. The walk-in humidor was sufficiently stocked with cigars from all price…read moreranges back room lounge area had enough bounce chairs for a party to watch a football game or sporting event. The front area was bright. The whole place was airy without the for boating cigar smell.

Best selection of quality premium cigars great lounge to relax and enjoy Ray is a great guy with a…read moregood knowledge about his products

Owners was extremely knowledgeable super easy to talk to had a great customer service really nice…read moresmoke room def nice place to hang out

Excellent customer service - fair prices - a wide variety of cigars - convenient locationread more

Really nice smoke shop nice verity of cigars and vaporizers and really friendly staff and…read moreeverything Right here ,,what els you need !!!!!

From the owner: Vapes, Glass Pipes, Premium Cigars, CBD, Tobacco and Many Moreread more

Bought some cigars to smoke with friends as a celebration. I am not cigar savvy but they seemed to…read morehave a nice wide selection. The owner was supper friendly and knowledgeable. Cigars are kept in humidifiers so they stay fresh. I even got a complimentary cutter and a book of matches to go. They also sell a wide range of other tobacco products, e cigs and bongs if you are into that. And strangely enough lottery is also sold here. This store is tucked in Fenn Plaza and there is able of parking as well as other business.

From the owner: We take care of our customers and always will! Having been in business for over ten years, our goal…read moreis to provide you a unique experience that you won't soon forget. We carry all the cigars that you could ever want and a great selection of other tobacco related items such as glass pipes, vaporizers, premium e-juice and much more! We can't wait to see you!

I've always known Total Wine & More as a store for alcoholic beverages and nothing more. It never…read morecrossed my mind that they also hosts various classes revolving spirits they have in their inventory. I had a lot of fun learning more about Cabernet and what I do and don't like about it. A small fee for an experience worth an hour, it's pretty decent. It was also a fun twist to play battle of the wines. Love that they make it fun and engaging versus a talk for a whole hour!

This Total Wine & More location was HUGE. I know most Total Wine locations are pretty big, but this…read more1 was seriously massive. There was so much to look through, & the place was packed and really well stocked. 1 thing I really liked was seeing all the friendly vendors throughout the store giving out free samples of different spirits. It made walking around & browsing a little more fun, especially w/ so many different brands to check out. The prices were ok, but I'd say they lean more toward the higher side. You can def find some good deals, though, especially if you catch one of their sales. The cashier wasn't the friendliest or patient, which was prob the only negative part of my visit. Other than that, I had no complaints. The store was huge, packed w/ products, well stocked,& had plenty to look at. Def a place where you can walk in for 1 thing & somehow spend way more time browsing than you planned.

Solid selection and the service is exceptional. I was very pleased with my experience there. Hamad…read moreis excellent.

They have a decent selection of ryo stuff, however they seem to just make up prices out of thin…read moreair. My spouse had a 5 in his hand and when asked how much a box of Gambler filtered tubes was, surprise it was exactly $5. They are under $4 at Walgreens. Only reason we paid is because we didn't want to go to Walgreens and risk them being out and having to go back. I understand littler shops need to charge more but just making up prices on the spot when items aren't labed is bad business practice because it means they can take advantage of whoever they want whenever they want. I feel like we were taken advantage of because the tubes were way too much.

I purchased a automatic rolling machine on 8-5-21 and a couple hours later I called to return…read moreit(because it did not work) and the owner said "come on and return it no problem " I then tried to return it(with the recipe) and I was denied and was told to call the machines company....smh BAD customer service and will NEVER go back

Ohhh I love this place everything is here !!! I'll recommend this place for every smoker ,,, they…read morehave nice selection of cigars and vaporizers and all kind of accessories of the vaporizer and different smoke juices .... Highly recommended'!!!

I entered the store mid day on a weekday afternoon. I was thoroughly unimpressed…read more I was greeted by a rude woman who seemed more concerned with talking to her boyfriend than helping a customer. Not that I needed any help. Their "selection" was so limited and pitiful, that I needed no assistance browsing it. Their "walk in humidor" is nothing more than a poorly sealed moldy smelling room with a walmart humidifier on the floor. I hope their Vernon location is more impressive. This location in Glastonbury is awful. I'm not sure how they make any money at all.

A hole in the wall with a small selection and prices a tad too high. Go to any online retailer and…read morefind you can buy 300 percent more product for a comparable price here. The lady that works there is very friendly, but I doubt her knowledge base on the subject of tobacco is of a useful level to those with inquiries.

Best cigar shop in town very professional with customer service . The workers always treat me with…read morecare and respect when I go there

Normally, I would give these guys five stars. But the second to last bag of tobacco that we got was…read moreextremely dry. So I went in yesterday and picked up another bag and told the young men that it felt dry through the bag, as it was crunching when I squeezed it. A previous time. When I had gone in, another employee told me that they kept more bags in the back near the humidifier, and it kept them more moist. I asked this young man yesterday if he could go in the back and look, and he guaranteed me. It would be of the same quality and that this bag was fresh and moist. I asked him if he could go check please, and instead he routed through the bags upfront to demonstrate to me what a dry bag felt like. Well, I just open the bag of the "fresh and moist" tobacco, and it is very dry and difficult to roll. When I called him just now, he said there was no recourse now that the bag is opened. So I just wasted $46 on tobacco and a box of tubes. Very disappointed and quite frankly quite upset.

Used my credit card here, and was charged a 4% "non-cash" charge. Only took a quick google search…read moreto realize that's illegal in CT.... Never again

The first time I went to Cloud9 in Cromwell, the salesman seemed friendly and the store was clean…read morewith a large variety of items. However, I was unfamiliar w/ the prices of bulk tobacco because it was my first time purchasing the product. I was charged $27 for a 6oz bag of Gambler brand, almost $30 higher than another store charged for same. Pressed for time and need, I went a second time. They wanted $40 for 8oz same brand cig tobacco. The salesman, possibly the owner, admitted he charged $10 more for profit. In addition to tax & a 4% non cash fee for using a debit credit card. The latter charge is illegal in the state of CT (ct.gov). I didn't realize I was charged this extra non cash fee til home. Disappointed. Cloud9 is in a great location but be prepared to pay extra for this convenience. Knowing my poor planning, I'll probably still shop there, unless they get mad at me for posting an honest review.