I called Home Heroes, to come and give me an estimate on some work we have to do. While going…read morethrough the project, I mentioned to Mark, that my garbage disposal wasn't working. He took a quick look, went out to grab a tool, came back and fixed it. I am thankful and impressed on how knowledgeable, honest and straight forward they are. I highly recommend them.

SLIMEBALLS WHO DO NOT GET PERMITS FOR THEIR WORK. DO NOT HIRE OR RENT WHERE THESE PEOPLE HAVE…read moreWORKED. I had the misfortune to move into a home in Redwood City that Home Heros renovated on behalf of my landlord. After living in the home less than 24 hours, I discovered they had not gotten permits for most of their renovations and as a result I had plumbing, heating, electrical, drainage, and other problems in the house. I contacted the city building permit department and was told that in fact almost all of the renovations on the house were not permitted and/or inspected and/or to code. For $4000 per month in rent, you'd think the landlord would find a reputable contractor to do his renovations, but instead he chose these losers. I moved out of the house less than 60 days later at great expense (in time, trouble and money).

Awful, this is one awful company. Please be advised and beware of this plumbing company before…read morehiring them. We were in contact with a Sylvia Cromwell who we spoke to regarding a water heater that stopped working. They had installed a new water heater back in 2021 so naturally we called them to troubleshoot. After one phone call, Sylvia just said that it's better to replace the water heater and immediately sent an email asking for payment information. (We have all the email communication including her prompting a payment link). One would think that they would send one of their technicians to diagnose the situation. But of course, instead of serving the best interest of the customer she was just pushing to spend thousands of dollars to replace the existing water heater that was just installed in 2021. Fortunately, we had PG&E connection and their technician came the very next day and figured out the cause of the problem within 5 minutes. Turned out that they found that the earthquake sensor had just turned off the gas so he restored it. What could have been several thousands of dollars on another new water heater, PG&E solved within minutes. PLEASE be aware of this company before they make you pay without troubleshooting first! BTW, looks like by another previous review that this has happened before.

Awesome, professional service from start to finish. From my first call to Sylvia to coordinate and…read moreschedule, to their on time, flawless installation by their techs, Cliff and Grant. Our definite new 'go to' for all our future plumbing needs!

After a leaking dishwasher ruined our kitchen floor, sub-floor and bottom cabinets in the kitchen…read moreTony provided us an estimate that assisted us to negotiate with our insurance company. It is always good to have someone professional other than your insurance estimator to look at the situation. As a result we received thousands more in compensation. Thank you, Tony!

My aunt accidentally drove into my side kitchen and destroyed it when visiting my family on…read moreThanksgiving Day in 2022. HER insurance company, State Farm, refused to come to my house to access the damage and provide the repair/rebuild estimate. They said it was MY responsibility to contact the different companies and send in the estimates. It was a very frustrating 3 month long experience making calls to over 20 companies : 16 of them declined visiting my property; the 4 companies came but didn't follow up with any estimate. Fortunately on my 21th call to another company, I was referred to Tony Gonzalez at Calsystem Restoration Services for help. After listening to my situation and reviewing the pictures I sent, Tony met at my house to inspect the damage and offered his insights. Within a week Tony was able to provide the insurance company with the detailed estimate and supporting documentations needed to rebuild my kitchen. My claim was settled shortly afterwards. I can't say enough good things about Tony. He was very professional, detailed-oriented and honest. I highly recommend Tony and his company.

DO NOT USE THIS COMPANY. RUN and take your business and money elsewhere. I hired them to redo my…read morepatio with stamped concrete and they gave me an availability within a few days. That should have been my first red flag. I was very clear that my concern about concrete was lack of drainage and water pooling but they assured me they would make sure the concrete would be slightly angled so it would follow a natural drainage. The second red flag should have been they asked me to pay them the remainder of the fee because they didn't have enough to pay for the concrete truck. The crew was extremely sloppy, clogged outdoor drain, pushed cement into garden bed, left scissors in my yard, dumped leftover concrete in between my stairs hoping I wouldn't notice, concreted my sewer lid shut and THE worse of all, I now have a concrete patio that pools every time it rains. We weren't able to check for quality control at the end of the job because it takes 24 hours for the cement to set. We reached out afterward and gave them a chance to make some things right but they ghosted us and won't respond to CCheck out the photos, a photo speaks a thousand words. Update - Apele still haven't responded and we will have to take them to small claims court. The concrete pad cracked in less than one month.

Edit: They breached the contract they wrote. They did not compact the ground or add standard base…read morerock. Within 2 weeks, the concrete was cracking and has to be removed in order to have another contractor do the work. They have not fulfilled any part of their contract except some dirt excavation. For other people in this thread, I found out that you can file a complaint with the state of california. They've stolen $10K from me and assuming I'm not the only one. https://bit.ly/2RRQynu --------------------------------------------------------------------------------------------- Ezekial and his team are nice guys but they are extremely unreliable. They appear to be ghosting a project and STEALING roughly $6000 from me. I have paid $10K towards a flagstone patio (completed quote: $7K) and a retaining wall (completed quote $4K). The outstanding balance is $1000 for the job to be complete, which it never will be. They told me the job would take 5-6 days. After 22 weekdays, 10 of which were no-shows no-calls, they left the site with their tools. Ezekial rarely answered text messages that were business critical. Every day they did show up, they were 2 to 4 hours later than scheduled. They never worked more than three hours in one day, with most days about 90 minutes. The flagstone patio, which is just the concrete pad with a few poorly laid pieces of flagstone on one part is far from complete. Let's say that $3k of the $7k is left to do. The retaining wall was never started, so that is $3000 (of $4000 that I've already paid) is also being stolen. If they return the money to me, then I can reconsidered my review, but breaching a contract is not just bad business but is also illegal. Fortunately for me, I have documentation from venmo, yelp, and text messages that show that they consistently missed deadlines. I'd rather not take them to small claims court, but they have stolen money from me. If they return the money, this review would be more about reliability which is less severe. I really want to support local small businesses, especially coming out of covid, but unreliable vendors who provide bad service and bad craftsmanship and no communication need to get their act together. This is especially goes for thieves. Unfortunately, they had 5 stars when I hired them.

We had a very small leak in our ceiling. We had to turn off the water for a day. RestoreX came by…read moreto do the clean up work which turned out to be non-existant. We were in a bad situation and just asked them to get it done. The techs spent 3 hours (generous) cleaning up the residual and cutting a hole in the ceiling. We had a dehumidifier for 2 days. Total charge $1800. 3 hours of work and say 3 hours of associated time means they charge me $300/hour for the picture below. Make your own conclusions. Update: the owner did reduce the invoice 20% but I still feel this isn't justified for the amount of work done. The invoice had 'After Hours' on basically every line item despite the work being complete during normal business hours. Really all the techs did was cut a 2x4 hole in my ceiling and clean up. There was very little water remediation required.

I'm really not sure what happened here, but looks like I'm going to reach out to another business…read more I had a major leak from my upstairs neighbor. I called RestoreX, someone came the next day, great! It's now 4 days later and nothing. No, I'm not following up. Either they're too busy or disorganized, either way I don't want to proceed. Not sure why they're rated highly. Im very distraught over what happened and obviously they don't care. Will now have to start over with a different company.

In the beginning they seem to be nice and gave a reasonable price. I asked the owner, what if the…read morefire inspector wants us to put in extra sprinklers, he said not a big deal, he would do couple of them for free. But when the fire inspectors actually asked us to put in couple of more sprinklers, he charged us 20% of the cost of the original invoice to add 2 extra sprinklers, So my advice with them is make sure you get it in writing as to how much they will charge for additional sprinklers. Both the owners were extremely rude and threatened that they will make it hard for us if they wanted (I am assuming it is because they are buddies with the fire department). Also, they took advantage of the fact that we could not delay the project any further and had to get it done.

If you need residential fire sprinkler repair on the Peninsula I would call these guys. This…read morecompany installed the fire sprinkler system at my house 20 years ago. It was a new construction at the time. I recently called them for a repair because one of the sprinkler heads started dripping. It was a slow leak in the hallway. The repair service was excellent and the technician they sent was very nice. He came on short notice and said that he is based on the Peninsula near where I live so he was able to come same day. What a relief! He even followed up the next day to be sure that everything was still Ok. Some of the sprinkler heads from 20 years ago have been recalled (no fault of this company), so once in a blue moon one of them will spring a leak. Turn off the main water to your house if it's a major leak to protect the floors. You can't turn off the water to the sprinkler system only - you need to turn off the entire water to the house (shut-off valve should be around the side or front of your house) until someone from this company can come out.

We used Fito Plumbers for our whole house re-pipe. After multiple quotes Fito was the best deal for…read moreall copper. The crew did a great job and I would choose them again for any other plumbing needs.

Amazing service all around! Super professional, always on time and great communication throughout…read morethe entire process! This is my 2nd time using them to re-pipe various sections of my house and I will 100% be using them again when it's time for my next project! Highly recommended!

They did a fantastic job installing our new tankless water heater. The service person took the time…read moreto clearly explain everything, answered all our questions, and made sure we understood how the system works. highly recommend!

They drivers are not driving in a professional manner on the roads, in San Francisco. Two men…read moreriding in the company car almost made me have a two car collision, while texting and driving. I called the company to make a complaint, but I don't believe that it was addressed by their supervisor. So I'm complaining publicly. Get better drivers that think about other drivers on the road and that are compassionate about what they do, and how they are driving on these roads in San Francisco.