I would give more stars if I could ! Very knowledgeable and…read morehelpful staff. I called and all my questions were answered, the people on the phone were very polite and friendly. Thank you so much for an awesome experience and service. Worth every penny.

Update: The Owner reached out to me right away and corrected the situation. He put me in touch…read morewith one of his experts Lester who was able to answer my questions. It appears what happened below is a training issue. I didn't end up going with them in the end, but I appreciated the follow up and resolving the issues. I'd consider them in the future. Original Review: Wow, the communication is horrible. I called just to ask what they do differently so I can understand the value. Quite simply the question is "Can you get the visa for me at the chinese consulate faster than if I were to go myself?" The answer was "I don't understand why you would ask that" by Katrina. Uh, because your business advertises that it provides expedited services, why wouldn't I ask that. Katrina was very defensive and not helpful at all. I guess I'm going to the consulate myself.....

We have been going to Passport Depot for years now, since they were located on Haight St. They now…read morehave a beautiful new location in Union Square. Let's be honest we never keep track of when our passport expires. Then when you suddenly book a last minute trip, you notice you're passport has expired and you're franticly trying to see how you can get it renewed before your trip. Michael and Christine take all the stress of getting an appointment and filling out paperwork for you. They expedite and streamline the renewal process for you, saving you time and stress. When you're handing over your passport to an agency, you want to make sure that they are professional, trustworthy, reliable and that everything will be handled with care and on time. They also can help you with travel Visa's and can answer any questions you may have. When I was renewing an expire passport for my mom recently, I also noticed that they have a passport card available now that works as a secondary ID, or for domestic travel if you don't have a real ID. Working with them for our passport renewals has given us peace of mind that everything will be handled properly for us in time. Great customer service. Would highly recommend.

Great service and very efficient. Would definitely recommend and go back. Thank you Passport Depot.read more

Got my China visa TWO weeks ahead of when I asked for it (created the request 11/2, documents…read morereceived at office 11/16, visa ready on 11/26)! Efficient service. Since the consulate recently removed the option to book appointments, this is the cheapest option I found for getting the visa and IMO totally worth it to skip waiting in the consulate line. The website is a little outdated but updates with the bare minimum information that is needed. You can ship materials ($37 each way) or drop them off at the in-person office in SF. My total invoice for getting the visa was $380 -- $185 for the mandatory consulate fee, $185 service fee, and the remainder was a processing fee. Other than that, there are no add-ons for "checking documents" or "photo print" (which is not necessary for the SF consulate) like other websites, which I appreciated. One of the biggest downsides: it is *really* difficult to contact customer service (the phone lines have 20+ minute wait times and my email went unanswered). Overall, I was able to get my visa for China within 3 weeks using this service. It lifted a huge burden of stress off my shoulders. When my 10-year visa expires, I would definitely consider reusing this service!

I submitted all the paperwork and they kept telling me to update my work history for the past five…read moreyears, which I did, and it turns out they don't even need this information. Then they said I had not updated it despite having updated 3 times. I called them to update it and they said it can only be done through their website which doesn't function. Then they gave me a refund minus $180 or so. This is a rip off and these people are incompetent.

I highly recommend Bay Document Services and Phillip Monares for your visa/passport services…read more I decided to visit my son who lives in NE China this coming spring. The most daunting part of planning is the Visa for entering China. I chose Bay Document Services and I am so pleased with the owner, Phillip Monares. He answered the phone when I called to enquire. He followed up via text messages to answer any questions that I had about the process. Parts of my application were rejected and Phillip explained what to do. He was right there through the whole process! My passport and China Visa were returned to me today. I am ready for my trip. (I diddled around getting the application to the embassy, and then had to wait for the Chinese New Year closure to pass, but the whole process took about a month.) I highly recommend Phillip Monares for document services.

We are so appreciative of Phillip Monares!! We ran into so many scam artists and so much…read moreconflicting information when we needed to renew our passports in a pinch. He was extremely helpful, informative, and professional. Thank you, thank you, thank you!!!

These guys... wow…read more Was scheduled to travel in February, and had planned on renewing once back due to uncertainty of timing and the process, then resort renovation ran over, did not open and we did not end up traveling. Couple weeks later, unscheduled need to travel international appeared on short notice and well, now the crunch right? Not at all, quick search of reviews on Yelp and found Stephen and Aaron, just about a week start to finish for these two miracle workers. Solid, clear communication throughout, reasonable fees and a turnaround that removed all the stress around renewal and away we go! Could not have been easier or smoother. Thanks guys!!!

Stephen saved my trip in September. Just saw my passport was about to expire and my trip in…read moreSeptember is all set and paid for. Stephen got my new passport to me in a week. Awesome service from the start of the process. It was a breeze. Thanks guys for the great service!!

Terrible experience! Avoid this place at all costs. What should have been a simple passport renewal…read moreturned into a nightmare that cost me a missed flight, an extra week of hotel fees, and airline change fees. The issue was entirely their fault. I paid the state fees directly to them, but they failed to include them in my application. When I called to sort out the mistake, Louis Baldassarre from Rush My Passport argued with me, literally yelling, claiming they don't handle state fees and refused to issue a refund since the application was already in process. Their incompetence cost me hundreds of dollars and a significant amount of stress.

The Worst. I would not recommend anyone to take this route. I paid for the services which I thought…read morewould be easy but had to go everywhere to get an agent to confirm paperwork. I gave up and just wanted to cancel my services with them to get my refund but they have taken so long to give me back my $200 refund. All they keep telling me is to wait more time because the billing department is reviewing it. What is there to review if I never went through with there services? This is possibly the worst experience

This business is now CLOSED in San Francisco…read more We have used these agency multiple times and I am so sad that it is not open now that the government has slowed their response in getting passports issued. What a loss for the city and surrounding communities.

The worst. Don't waste your money nor time. They pretend they going to make you an app with agent…read more They lied. Once you go to "agent app" they said this company always do this. I had to tu o bug her to please help me. "The Passport Office" is a rip off. I did all paper work and mail my self. The Passport Office only gets your money that's all.

He is the most upstanding person I have ever met--highly recommended. He meets all expectations and…read moredoes excellent work; this is a company you can trust. I give the service a 10 out of 10 for immigration or court translation. Thank you, Spencer, for your professionalism.

I had a very pleasant experience with their service. They were all quick and responsive throughtout…read morethe entire process.