I've used this company before, and I was very leery to try them again because I was not pleased…read morewith them. They had to cut a tree down to put my first fence up, and Kerry said they'd cut it up and haul it off, and that never happened. I called multiple times with no response, so I ended up cutting the tree and with help from a friend we hauled it off. That rating would have been a 1, but I wasn't going to waste my time, I was so disgusted.
When I was ready to put up my next fence, I had forgotten that this company had been the one that didn't comply with my contract, but Kerry said he was doing things right, this time. He hired office employees, had a different crew, and was serious about making the business successful. I wasn't sure about giving him a second chance because my friend Becky had also had a bad experience with him on a gate that still hasn't been fixed. I gave it some thought, and decided to trust what he was saying. I gave him a deadline when I wanted the fence up, which put a push on him because he had other commitments as well. He communicated with me, and kept me up to date on when the fence would go up, and it didn't go up when I asked, but it wasn't his fault. It was due to the shipment from Dallas.
The young man that Kerry hired as his supervisor, Ivan, was the most diligent, helpful, and respectful man I had the pleasure to work with. He was always a phone call away, or on site as the fence was going up. It was obvious that he was a professional, and knew what he was doing. That was very clear. He explained things, and made sure the job was done right. It was completed as promised, and I'm very happy with the fence. I can't say the same thing for the crew. One of them put a water bottle under some fake grass instead of putting it in the trash. I was not amused. One threw his cigarette butts in the yard, which I made him pick up. That was very disrespectful, in my opinion. And, there was metal left in the yard that I ran over with my lawnmower. Those I discussed with Ivan, and he assured me he would speak with the crew, and I trust that he did. It wasn't t easy for Ivan, because Kerry went on vacation, and Ivan was also overseeing an Amazon building site. But he never failed in his promises to me, and I respect him for that. Thank you, Ivan. Well done!
