WOW! Fortunately, I did not have the same experience as the other yelper's did. I have to say I was very pleased with A-1 American Shuttle. I will use them again and recommend them to other's too. My family and I were flying out of SFO and needed a shuttle to pick us up at our home in San Jose. We had a very early morning flight out and there were 4 adults and 1 toddler in our group. I made my reservations a week prior to leaving. I have to say, I got very nervous the night before departure when I realized I never received a booking confirmation number or anything. I tried to call them late at night and wasn't able to reach them as is was almost midnight. I told my family that we have to have a plan B in case something happened. However, there was no need for a plan B, Ricky the driver showed up 10 minutes early and was ready to load our luggage and had an infant car seat already set up and ready to take us all to the air port. We had the same experience returning from our trip. The driver picked us up from the airport right on time and got us home safe and sound. The only reason I didn't give them a 5 star is because I do think they should issue confirmation booking #'s for people like me that like to have all my ducks in a row. Other then that, they were FANTASTIC and I will use them again!! Kudos! read more

Amazing service along with clear communication and knowledge of all locations around the Bay Area. I would use a shuttle for company events and private family friend events and I highly recommend it to anyone who is looking for quality service in requesting a shuttle service. read more

You can tell this company is ran with real consideration. Mr. Singh was very punctual and ensured we had a comfortable journey to SFO.

Called this company and someone by the name of Happy helped me with my reservation. The company was on time and reliable.

DO NOT RECOMMEND. Set up late night pick up. Got told it would be extra. Accepted the charge. Flight got delayed and so informed driver. Driver then demands more compensation. And kept trying to make me agree to more money. If this is 24 hour service. Why is this a problem? Person is also very rude on the phone saying how it's late and he needs more compensation, even though it was already agreed we'd pay the late pick up fee. Why have 24/7 service if you're not willing to pick up late. Guy talked about how services are slow now because people aren't flying in as much. Yet can't pick up people late. So complaining about lack of customers. Yet just lost a $200+ pick up because it was a little later than he wanted to stay up. Actually would have tipped more because of the delay, but being told I should tip way more for his trouble. 24/7 shouldn't have any trouble. read more

This service is a joke. I used this service from SFO to my home and this guy named Happy, quoted me a price and he ended up forcing me to double my tip. The service was not that great. He gassed up after picking as up. This business should be reported to BBB for unfair business practices. This guy happy, will make you sad at the end. read more

Excellent service all around! Highly recommended for any where in the Bay Area. Safe, clean, know what they are doing!

So responsive. So professional. So caring. This is a service that you can trust for your transportation needs.

Mr Singh is punctual and dependable, I am very pleased with his professionalism and experience. You cannot go wrong with A1 American Shuttle service as they have 8/12 seater taxis based on your needs. As this was my international trip (after quite a long time), I had 15 suitcases, his crew helped with loading/unloading, arranging potter at the airport, making sure luggage was safely dropped off at the airline counter, etc. Besides being punctual, his crew is very professional, hard-working, polite, and honest in pricing (honored all the applicable discounts), I would definitely call him again for my next ride to the airport. read more

We took a ride to airport from Mountain House and the Service was very good...Excellent cab and very prompt on time. The driver Happy Singh was very cooperative and had never experienced such a good service in bay area. Would highly recommend for future services. SG read more

On time, reasonable price, and quite friendly. We had a great experience and will surely reuse as well as refer their service.

No prices on website - Phone number goes only to a recording then disconnects Can not recommend read more

Mr Happy is dependable and accepted a last minute request for shuttle. He promptly got us from the arrival area to the shuttle parking and gave us the best experience. I had booked another shuttle, who didnt honour the reservation and Mr. Happy helped us. Thanks you team A1 American Shuttle ! read more

We used A1 shuttle for to & fro SFO airport transportation from Dublin CA. Happy was very punctual, helpful and waited for us at airport to clear immigration and customs. I am very happy to recommend him to my friends and plan to use A1 shuttle for future needs read more

If there was an option for zero stars, that would be my choice. I have never opted for a shuttle, but traveling alone and at night, in a city I was not familiar with, I thought it would be safer and seamless to arrange a shuttle. Boy was I WAYYY wrong! The driver was an hour early picking me up at the Oakland airport. That is the same time I found out my plane was delayed by 2.5 hours. I called the shuttle company and advised them of my delay, only to have the driver call me back a few minutes later and yell at me for costing him money. When I arrived in Oakland, an hour prior to the time I told the driver (just to be safe) he was already blowing up my phone and yelling. We don't even want to talk about the horrifying 35minutes I spent in the shuttle wondering if I was going to make it or not. At the hotel when I was exiting the van and asking for my bag, the driver insisted that I had not paid and locked the doors refusing to let me out. This took another 2 or 3 min before I was convincing enough that he allowed me to exit the van but not with my belongings. Approx. 10 min of trying to explain to this man that I had my credit card authorization and was paid in full, he allowed me my belongings. I asked for a receipt and he said, "we don't give them when you do not pay in person". A few other words were said on his part but I did not understand them. STAY AWAY AT ALL COST read more

The person my wife talked to on the phone was so rude, we ended up not using them. They wanted cash only and don't offer credit card service. They seem very unprofessional and don't realize they are in the customer service industry. read more

THE WORST!!!! I just called and tried to book a shuttle, asked for the price before starting all the details, the guy at the phone got annoyed and asked for the information first. I completed all the information and he told me it was $99. I said, OK thanks let me re-confirm with my husband and call you back to reconfirm the service. He got annoyed and told me: Actually I don't like this call, and I am not interested and wont offer you the service! Outrageous! Seriously, that was all the conversation! I can't believe saying you will call back to reconfirm should trigger that costumer service response! You deserve no clients! read more

Haven't booked yet. But inquired. and whoever that was on call, very rude. Conversation goes as below: Me: Hi would like to get an estimate on round trip from____ to ____ on these dates and these times. Dispatcher: Yes maam sure, have you used our service before maam. Me: I think I have but I am not sure as it was more than 2 years back. Dispatcher: How much did you pay maam before. Me: I am quite not sure but probably $__ round trip. Dispatcher: okay then call someone else. Hangs up. read more

We had high hopes as the driver showed up early to deliver us to SFO and all went very nicely on the outbound trip. For the return trip back home we were given instructions to call when our bags arrived and the driver would be at the cell phone lot and would check with the airline for our arrival time and when they got the call they would arrive in two minutes, which we did. We were to wait at door 4. We waited over 30 minutes when someone came walking into the terminal to find us. We then had to walk through the terminal then took an elevator downstairs where the van was. The driver did not help any of the six of us with any of our bags. We finally got loaded in the van and the driver started driving around the exterior of the airport and pulled in to a gas station to fill up with gas. Her didn't say a word until he pulled in about needing gas and took his time getting in and out of the vehicle. He wasn't the best driver and had the front windows open the entire time making it quite windy in the back going across the San Mateo bridge on this windy day. The van is dirty, noisy and seems rather rickety. All this after an eleven hour flight did not set well with us. We won't be using this service again. read more

Shocking! I have not used their service but I am already shocked. I called them up to find out how much they charge from Fremont to SFO. The guy said $69 and he wanted me to book right then. I thought that is a bit too high so I told him I'll speak to my husband and let him know. He immediately hung up on me! Can you believe this kind of customer service? read more

Have not actually used A-1, but that is because the operator yelled at me while I was trying to book a shuttle to the airport. Called to get a van for myself and 7 others to SFO. The price was good so I said thank you and that I had to speak to several other places and that I would call him back. After calling a few other places it occurred to me that I could get a discount if I booked the shuttle round trip rather than one way. I called back and was screamed at, the operator repeating himself over and over, I give you very good price. At that point I hung up. A-1 missed out on $300 plus dollars of my business, because the sales person on the phone couldn't handle a questions, pretty sure that's his job. read more

We needed a shuttle from Fremont to Oakland for the July 4th weekend. I made reservations with A-1 shuttle 3 days prior. They said they would pick us up at 3pm for my 5pm flight. I call at 3:10 pm and the driver says he is stuck in traffic. 1. They are professional drivers, it is their job to check traffic and perhaps arrive before the pick up time. 2. Why am I calling them to find out where they are? 3. The driver calls me at 3:40pm to find out where we are. I'll tell you where we were.... in our own car hauling arse to get to Oakland. It turns out that they did us a favor. Long term parking in Oakland is real close to the terminals and only cost $22/ day. The shuttle was going to cost us $79 each way. We saved money but added the unnecessary stress of parking. Use someone else. Save yourself! read more

Warning-Warning-Warning. Stay the fuck away from this shuttle company. if theres an option of a no star this business would be it. Service is terrible. The driver is lazy and would not load up any of our luggage's. WTF? I should have just rented a UHAUL van, probably been cheaper and drove it myself. Driver is one lazy @$$ SOB and has the intelligence of a retard. His lazy ass did not get a penny for a tip from me. Fuck I loaded and unloaded all of our luggage's myself. Here's a tip for this business YOU SUCK. read more

AVOID AT ALL COSTS I booked a shuttle trip from SFO to Livermore for myself and two of my colleagues. The dispatcher had a very difficult time understanding me (He clearly did not speak English as a first language), but I thought nothing of it. The dispatcher (I assumed) booked us in a van trip from SFO to Livermore and quoted me $79. Fast forward to our trip. The driver picked us up (not actually--we had to walk to him). He asked our destination, and I gave him the hotel we were staying at in Livermore. He looked very confused and asked me to repeat. Turns out the dispatcher had booked us on a trip to Palo Alto instead of Livermore (How do you even confuse the two??) About 10 minutes down the road, the driver piped up and told us that since we were going to Livermore and not Palo Alto, we would need to pay $99 instead of the $79 we were originally quoted. I politely replied that since the mistake was the fault of his company and not me, and that my employer had only authorized to spend $79 on the trip (which was true--I was to be reimbursed) we would only pay the $79. The driver tried to argue, but we eventually agreed to hold the discussion until we reached our destination. After he dropped us off, the driver repeatedly begged me to pay him $99. I politely replied that again, I was only authorized to spend $79. I handed him $90 (thinking I would just take the $11 hit and be over it) but he began cursing at me and calling me names I can't repeat here (very professional). I removed $11 from the stack and handed him the remaining $79. Good riddance. He flat out refused to give me a receipt (which I desperately needed for reimbursement from my employer) and cursed at me all the way into the hotel. Bottom line, you can get much better service for the price from other companies in the area. Even taking BART would have been preferable to the nightmare I went through. read more

Overall, A1-American Shuttle has great service, they are on-time with the pick up and drop offs and the shuttles are always clean! I've used their service a lot of times and I've always had an excellent experience. Also, Carol is great with her amazing customer service skills! She always ensures her customers are satisfied and goes out of her way to make sure their needs are met! I wish I could give them more than 5 stars! read more

I guess it depends on who is your driver but very nice and friendly guy who was reliable and quick

One of your shuttle bus drivers (787) made an UNSAFE lane change into my lane and when I honked, he flipped me off, brake checked me (VERY UNSAFE) and was cursing me. You would think that people who drive for a shuttle service would be more courteous and respectful drivers not drivers who obviously suffer from road rage and commit unsafe driving maneuvers that can cause accidents. Do better read more

Well I never got as far as the rest of you! I called a few days ago to inquire about their costs. A woman answered the phone, I could hardly understand her, but I did get her asking me to hold for a moment. Six minutes later I'm still holding. So I hung up. I was at work and I don't have time to be on hold for six minutes with anyone. With all the competition out there, I was able to contact a different company, with great rates and I'm confident they will do a great job. read more

We booked our car for an early pick up then re-confirmed the day before. Unfortunately, during the actual day for pick up, we receive a call from the driver stating that she would be at least 10 min late. This was early in the morning so she can't even blame it on traffic... Unacceptable. I am typing this as I wait for the arrival of the shuttle, hoping that she won't be even later than anticipated. read more

I used A1 American shuttle twice last year for my trip to India. They picked me up on time from Fremont and dropped in SFO. I also asked them to pick me up in SFO on my return from India. I was skeptical that they will not be on time and may even forget to pick me up but i was wrong. They were already waiting for me in the Airport and dropped me in Fremont. I highly recommend A1 American Shuttle. It's an affordable, reliable, clean quality service. read more

DON'T DO IT!!! My worst experience ever! I called a day before for a pick up at my home. They called to confirm twice but they NEVER SHOWED UP TO PICK ME UP! I called several times and NO ONE answered the phone. I then drove myself to the airport. I missed my flight and the rest of the day was a nightmare. I had to then go to another airport to get to my destination. I received an inaudible " Sorry Ma'me". This is totally UNACCEPTABLE!! read more

These guys drive while texting and using there phones. We live 5 minutes from the airport and they had problems getting two vehicles to the airport and took separate routes. They are also very rude when they called us for pickup at the airport. I will never use them again. read more

Came right on time and with no hassle, driver was very friendly, interior very clean and no stress on my part! Will definitely use this service again, highly recommend! read more

They almost killed me. Do not take this shuttle under any conditions. The driver went the wrong way down a one way road twice and almost killed me in a head on collision with another car after trying to drop me off at the wrong location. I had to yell at him for ten minutes to let me out of the van before he would do so. Then the company called and yelled at me twice (once after 10 PM) to say it was my fault for not providing him with directions (in a city I have never visited) - even though I tried to give him my destination address three or four times. Only take if you are willing to put your life on the line. Additionally, the company is so underhanded that they are now searching for my negative reviews and lying in a sad attempt to discredit me. They accuse me of refusing to supply my driver with my address, which totally makes sense (I showed it to him on my iPhone several times, and he typed in a completely different address. He didn't speak English). Also apparently large vehicles prevent you from ever getting into an accident. Unless you want to deal with a major headache and possible injury, do not ever take their business. Since my experience, three other people have reported them to the Better Business Bureau for "Service Issues," and they now have a B- rating. read more

All the one star reviews are absolutely genuine. This people don't know what is basic customer service. I will highly recommend you go with some other shuttle company. They are highly unprofessional and super rude. read more

Poor customer service. English was a second language. Hard to understand and rude. Middle east accent.

Great service at a great price! Was able to make it to my flight in SFO from San Jose on time because of them!

if i could give no stars i would. 45 min late. said he called me multiple times but that was not true (cell showed no signs of missed calls, had it on me all morning anyway). tailgated and took SIX calls while driving, all while speeding. they DO NOT write down your number! at least night while they're driving. no wonder i never got a courtesy call re: being so late. and it doesn't matter when my flight is (which he asked me repeatedly), what matters is when i tell you i want to be picked up. wasted $80. read more

I hope I trusted the review that this shuttle never come. "by 10 mins" "by 2-3 mins" no! they even forgot your booked.

Shady, shady, shady! Do NOT even CONSIDER using this organization. Not that they'd show up if you actually made a reservation with them. I made a reservation via phone AND email last week, as I became aware that my flight would be arriving into SFO late and I would have extra baggage. The gentleman (word used loosely) that I spoke to did not leave me with the highest level of confidence, but I was traveling and just wanted to book and get off the phone. I unfortunately did not have access to my computer to look at these reviews.....every review gives them one-star (and likely only that because there's nothing LESS than one!). A clear reflection of complete incompetence! When I arrived at SFO after a long flight, there was no one from A-1 awaiting my arrival as I was told there would be. I called the number I had used to make my reservation earlier in the day, but was sent straight to voice-mail....on which, I left a message stating I had arrived and was waiting curb-side. 10 minutes later, still no driver. I hit re-dial again to contact the company. This time a woman speaking atrocious English picked up the phone. Long story short, she called me a liar and claimed I had never called their company to make a reservation. According to her, the gentleman I spoke to earlier was actually on his day off, so there was no way I had made an appointment with him...WTH??? Also, that I must have made a reservation with another company because there was no one from her company at the airport. WTH? The logic escapes me even now. I explained to her that I had indeed made a reservation, that the call I was making at that very moment was made by hitting 're-dial' from my earlier call, and that it was concerning that, 1) I was without a ride when promised, and 2) that the guy had made a point of taking my credit card information that morning. Three times she called me a liar and was nothing less than rude and disgusting. I haven't the slightest idea why the hell I even stayed on the line with this crazy frick-a-doodle! Pure craziness in dealing with these people. These people were disrespectful, gross, rude, and just plain icky. Take the advice of EVERY SINGLE PERSON that has written a review here....RUN! Do NOT use this horrid excuse for a 'company'! I grabbed a taxi curb-side and was home in 1/2 hour. The price was $40 less than the crazy-clan had quoted me. read more