We have had to wait over a week now to get our a/c repaired. They have been out three different…read moretimes this summer. I can't give them a positive review. The repairs are costly and there are to many of them I would recommend that you get your a/c unit from someone else.

This place is terrible! Do not let them work on your shit!! They break things and totally…read moreinstalled the A/C wrong! Spent 8500 dollars and they refused to fix what they broke!! Got cussed out ! Thrives and they lie!! Do not trust this company!! The customer service is terrible!! I give them a 0 for stars!!

We came home from a trip to an extremely hot house and needed urgent help with our AC. I called…read moreHowlair, and John showed up in less than 40 minutes--even though it was already 6:30pm and a storm was rolling in. He quickly checked the system, diagnosed the issue, left to get the needed part, and came back to install it--all in the same hour. He charged the parts at cost, and the total price for the service was more than fair (honestly, much cheaper than I expected). Professional, efficient, and truly dedicated--weather didn't even slow him down. I wish all service providers were like this company. The world would be a better place!

Rolled in from vacation late last night to one unit blowing air, not cooled air and it's still hot…read more My house was warm! Called John at Howlair because a neighbor recommended them on Nextdoor. I called at 8:15, he was here right on time at 10am and by 11am, my house was cooling down. The price was very fair and way less than I was expecting. John seems like a very honest guy doing his job well. I always like to support good people! Felt like I was given VIP service and I just called in from a suggestion on Nextdoor! They have many positive reviews of people with the same experience. I was 100% pleased and will use them again!

We paid them over $400 for a one-year "maintenance plan". For the entire year, no work was…read moreperformed. Most unethical company I have ever dealt with in my entire life. Owner refuses to take responsibility and evaded questions. He said he had documentation of the work, but the only "documentation" was their invoice. He said he had "screenshot" of a "phone record" of them reaching out to us to schedule a "maintenance" call, but provided no proof. Then he said it's "up" to us to "schedule" "maintenance" calls. I'm a layman, not familiar with the trade; I wouldn't have paid them for "maintenance" if I'm the one to know when to "schedule" maintenance. If you want to save some headaches and time, and not lose money, go elsewhere. Update: After leaving the review, the owner contacted me for half of the refund, claiming that he already issued me a "refund". I was actually charged $136 for their "service" call + $431.30 for their "maintenance" plan. in total $567.89. The "service" call resulted in +$1700 of repairs they said needed to get my HVAC working again, when in actuality all that was needed was changing AC filter, which they said they did but didn't do. The sham "service" call wasn't refunded, and now they're offering $285. Really?! For poor, dishonest, unprofessional work to rob you of your money. Maybe back then they were ok, but now, you'll be sorry if you hire them.

These guys have been maintaining my HVAC for 15 years, they are always courteous and always…read moreprofessional, and even though they're running around like crazy in this heat, they take the time to tell you what is going on and what you can expect. Had an issue when I got home last night, Jon was here first thing this morning and had me fixed in 20 minutes. Including the time he spent checking to make sure there were no other issues! I saw another review mentioning the maintenance plan, let me assure you it is not a rip off. I have had the maintenance plan since they've offered it, and while I haven't always had to use it, when I've needed it, it has certainly come in handy. This is a great company to do business with and I can't recommend them enough.

This company is former AC Expertek and although the ownwer has passed away, they just changed the…read morename and continued on like nothing happened. The service is sub par and the office manager is the rudest person i;ve ever dealt with in my life. When they say they have 30 years in the business, it's a lie. Brye died May 5, 2020 and that's when they changed the name.

I had my AC unit stop working in the middle of the night in June. I dealt with 4 other companies…read moretrying to get someone to come service my unit for other 15 hours and called them multiple times after given a time slot for a tech to come to my home. Every time I called they were not helpful and gave me the runaround. Heavenly Air was extremely helpful and had two techs out to my house within an hour and the problem was fixed. They are fairly priced and so honest and considerate! I will always use this company going forward ! 10 stars! The techs Troy and Jamie are AMAZING!

I have used this company twice. The first time they were great. We spent over 5,000 for…read moreinstallation of a new AC unit on a rental property. Since they did an excellent job, we had them do a redesign of AC system in our home to improve the cooling in our house. It was one of the most frustrating customer service experience I've had with a contractor in the 25 years I have lived in Phoenix. They didn't complete the job in the time frame they promised. They damaged the faux ceiling in the kitchen, they drilled holes and didn't repair them in the bedroom. They left marks on the ceiling in the living room, where they marked to cut a hole and then didn't. Which told me they installers were not skilled or professional. After waiting for 2 months for them to repair the mistake in the kitchen, we gave up and paid to have it repaired. I heard a lot of promises, no solution. I would never use this contractor again,

I just moved into a house with an ancient AC unit, it's gone out twice in the month that I've lived…read morehere. The landlord has been ignoring me and my roommates, and it's been above 90º in this house for over a full 24 hours. Called Cross Mechanical and the owner jumped on the phone, said he had already told the landlord he wasn't sending any more guys out to do patchwork and that the landlord needs to get a new unit. He apologized for the heat, even though it's not Cross Mechanical's fault at all, and promised to help us fight the landlord for a new ac unit. I don't think I've ever received customer service like that.

Would highly recommend this service. They take pride in a job well done and make sure every…read morecustomer is satisfied even if it means an extra trip to get the job done.

Get staff. Extremely knowledgable. Had an issue other A/C wanted to replace unit. Rideout came over…read moreand replaced one part. Everything is working great!!!

Joe came late the same day after I contacted him in the late morning and his schedule was already…read morefull. He checked and diagnosed the problem with my 23 year old roof top unit within a few minutes. He talked to me about the parts he could install and what the prior repair company had done from many years ago. The next day they were back out late in the afternoon to make the repair after they picked up the parts. Even with a prior family function planned for the early evening, Joe took the time to make sure the parts were replaced on a hot summer afternoon for my family. It's rare to find courtesy, professionalism and economical service these days. All Star Refrigeration serves up all of these. Thank you All Star!

My a/c went out completely Friday morning 9/18/20 not even the fan worked. Within 90 minutes my…read morehome warranty company 2-10 assigned All Star Refrigeration. A few hours later I noticed a missed call from All Star. The voicemail from Cesar said he could come to the house now, he just needed a call back to confirm. I was not expecting such quick service and I missed my window. Now I should expect a long miserable weekend at my place right? Wrong, Joe from All Star showed up the very next morning on a Saturday, ready to fix the problem and sporting a face mask. Literally 15 minutes later Joe had located and repaired the problem. A few minutes after the 90 something temperature inside the house was quickly dropping. I've been in my home 26 years and this by was by far the quickest, most efficient, and courteous a/c service I've ever experienced. Thank you Joe and Cesar, you are true pro's .

Be careful and read reviews not just in yelp, but what you find online and ask BBB. On Nextdoor a…read morelady said she purchased an entirely brand new unit in Dec 2021 and now every time they come out to service it, they tell her "oh this part should only last 3 years or this thing is breaking" and try to charge for what they call "standard maintenance" and say "this is normal" while gouging her for more money. She she's looking for a new ac company to service her unit so she's not lied to or uncharged. Be careful! I have a 15 year old TRANE that is had serviced 3 times for it stopping ALL COVERED under our home warranty for a $79 service call fee and it blows cold in our 2 story 53 yr old 2300 she ft house. I've had ac companies try to tell me "oh they only last 10-12 yrs you need a new one" LIARS. Shame shame shame

After having my ac unit serviced by a different company it began malfunctioning immediately, I…read morecalled Gabriel and him and his assistant Hector were out within the hour. They were very professional and assessed the problem, called around and found parts and returned the following day for a complicated attic installation. They were very detailed, professional, and stayed on quote! I highly recommend them.