a week ago
"0 Stars" DO NOT PAY UNTIL YOU VERIFY PROPERLY FIXED!!! I had a new transmission installed by this company, and on the very next day after getting the Van back, it had issues. I took the van back, and it took them three weeks to even look at it again! I guess because they had already been paid, I was not a priority?! After waiting three weeks, they claimed the issue wasn't with the transmission but with the BCM, so I waited a few more weeks for them to install it. This is my work van, and it had already been down over a couple months, so rather than continuing to wait, I took elsewhere for the BCM. The new BCM was installed by the other company, but the transmission problem persisted. I informed this company (owner Zack) that I was still having the same issue, but after more waiting, nothing was done. Zero customer service from anyone.
Again, because I need my work van in the field, I took the van to the dealership. The dealership identified an "internal transmission issue -- the Range Sensor". I informed this company again, and they said they would take care of it, but they kept pushing the installation off, forcing me to go elsewhere again for the repair. The owner (Zack) told me he would cover the expense but wanted to speak to the company that installed the transmission. I gave him the phone number, but he never called. The company also tried reaching out to the owner (Zack), but he never answered or returned their call. Then, the owner claimed he needed to see a video of the installation. I provided the video, and he claimed it wasn't the same van. It's ridiculous to expect me to make a video of a transmission repair.
To make things worse when the owner (Zack) called me on a Thursday to let me know the repair was complete the first time, I informed the owner (Zack) that I was out of town and would pay on Monday 3 days after repair was finished. The following morning the owner (Zack) barged in to my office, knowing I am out of town and made a scene in front of my employees about the invoice. The repair took 6 weeks and I offered on 3 different occasions to pay a deposit but the owner (Zack) declined each time. I paid over $11,000 on Monday 3 days after the repair was complete. The owner (Zack) later apologized for his unprofessional behavior. After the owner (Zack) apologized he then tells others in my complex that I did not pay him.
To top it all off Now, after nine months, and less than 1,000 miles on the new transmission, the transmission needs to be replaced. This company is shady, unprofessional, doesn't keep their promises, and refuses to honor their warranty. Buyer beware -- stay far away from them! read more