Miranda was amazing! I let her know what I needed and she met that need and MORE! The salon was clean and everyone I had any interaction with was very polite and kind. The environment was very calming and the background music was perfect! I even got a same day appointment! I will be coming back and when visiting Florida, I will make this a stop! read more

A Unique Touch - Massage Near Me - Spring Hill, Florida

My massage was great! I left feeling very relaxed. The bidet toilet was an amazing touch to this salon! read more

A Unique Touch - Bidet toilet was an amazing touch to this salon! - Massage Near Me - Spring Hill, Florida

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Let me start this review by saying I have nothing against the business owner overall my experience customer service wise was good. She doesnt come off as rude or mean, she is sweet but extremely lacks knowledge and is olderand not really up to date with anything in the plastic surgery world. This is the first red flag I should have noticed. Someone certified in MLD (Manual Lymphatic Drainage) should know all this information. But LADIES IMPORTANT: If you just had a BBL or any type of plastic surgery and are on yelp or google looking for post surgery MANUAL lymphatic drainage massages ... RUN. THIS IS NOT THE TYPE OF MASSAGE YOU WANT. Diane keeps taking clients telling them she is certified ( she is a certified masseuse ONLY AND YOU MUST I CANT STRESS THIS ENOUGH MUST go to someone certified SPECIFICALLY in MANUAL lymphatic drainage. MLD massage requires DIFFERENT training and this training involves a ton of anatomy and science and understanding about pain in dIfferent areas and the DANGER of performing these drainage massages as someone who has not gone through the MLD certification course. This lady has no idea what she is talking about when it comes to plastic surgery. She asked me questions that a certified MLD masseuse SHOULD ABSOLUTELY KNOW. The amount of questions she asked me about what kind of surgery they did and how they erformed it wss very concerning walking into my 1st appt. She had NEVER heard of the procedureI got done at the start of our session. She even told me she did a lot of research online about the service I need done. That is so sketchy the fact I made an appt specifically asked her if she did MLD she legit hesitated on the phone then said yes. I am disgusted if you are not trained to work with post surgery patients DO NOT WORK WITH POST SURGERY PATIENTS. This is a medical massage and she needs to understand the irreversible damage she is causing. I have no idea why Diane is taking this lightly SHE KNOWS what shes doing and apparently this is NOT the first complaint about this against her. That should have been a red flag for me and i should have ran but i gave her the benefit of the doubt. I was so bruised and 1 day out of surgery and trusted my new body in her hands. I was in so much pain and my surgeon told me go get these manual drainage massgaes they WILL HELP with the pain. I was so confused after my massage why I was in more pain. Well it wasnt until I saw an actual massuese who is vertified SPECIFICALLY in MANUAL lymp drainage. And omg her knowledge... just everything was explained to me and man i was so upset. I learned i was NOT supposed to leave the massave table EVEN MORE BRUISED and the amount of pressure used on a post surgery patient should have been illegal. She obviously does not understand that after these big and very costly surgeries its absolutely imperative to get these done and if you go to someone like Diane who has no idea what shes doing... she will cause really bad fibrosis. DO NOT MESS UP YOUR NEW BODY BY GOING TO THIS WOMAN. Please I want to help other girls who keep going to her this is NOT ok. I am getting with a lawyer because she legit lied to me over the phone! She seems to think because she has done normal lymphatic massages she is experienced with post lipo MLD . She keeps TAKING CLIENTS poor girls who have gone through surgery and have already paid thousands and ripping them off. Then she will tell you she has experience with these clients. I feel so sorry for the girls that save up all this money in surgery and lymph massagess just to get their results botched by some greedy masseuse. This is not Ok to keep doing this Diane. LADIES SHE OFFERS CHEAPEST MASSAGE PACKAGES IN THE AREA TO LURE YOU IN. BE CAREFUL IF YOU JUST GOT UR BODY DONE AND UR LIKE ME ON YELP LOOKING FOR A REAL MLD MASSEUSE....RUN!!!!!!!!!! read more

Katherine is wonderful. Full of knowledge and very good at helping you relax .I had my first colonic and didnt know what to expect. I was very pleased and purchased more. She made it affordable for me and I feel I am on the right track to getting my health back. Very clean and very friendly. Highly recommend. read more

Miranda was amazing. She knew the exact combination I needed. I'm moving much better today!

Everything was on point! The staff were SO pleasant and well spoken, the atmosphere was peaceful, I experienced the best massage I've ever had, and I look forward to returning myself as well as recommending to others! It was my daughter's first massage, so we did Mom/Daughter massage so we could be in the same room. It was perfect! Truly, the staff were extraordinary! read more

Friendly, clean environment, helpful and reasonably priced. A great experience from a caring provider. No rushing, very thorough and always great to know that Katherine is there when needed. read more

Horribly unprofessional. A year ago I booked an appointment for one of their services and was cancelled on the day of the appointment because the technician that was able to do it had gone home early. I rescheduled the appointment for the following week and the same thing happened again. I gave them a third chance and again the technician went home early. The third time I asked if I could have an earlier appointment so that I could guarantee that the technician would not just decide to go home early and cancel on me. I was told that that was the earliest they could do. I decided a year later to try them again hoping things had gotten better. It had not. I was able to book the appointment for two weeks out. They were supposed to send me patient intake forms and as I never received them, I called them 3 times in the day of the service to get them emailed and filled out. No answer. I stopped by the place three hours early and no one was in the building and the door was locked. I left them messages each time I called and was not answered. As of the time of writing this review I am about an hour away from the start of my appointment. I will see if they will call me back and see where I'm at because I will not be showing up. read more

I first came to Unique Touch in alot of pain after surgery needing a lymphatic massage.. I purchased a 3 pack yet I have no clue what kind of massage that was as my son rubs my back better... in addition to the lack of massage if you purchase a bundle you only have 30 days to use it or you lose it oh and not to mention there hours of operation or lack there of is ridiculous... I should NEVER lose something I paid for.. read more

The therapists are professional, knowledgeable, and cordial. They are responsive to needs of the patient, and they give a 60 minute hour each time. read more

I enjoy visiting A Unique Touch because the staff is amazing! They are welcoming and definitely make me feel comfortable. I always leave feeling so much better. Carissa is very knowledgeable and targets my trouble areas with no problem. This is probably my 5th time there and I could say this about every time I've been there. read more

HORRIBLE CUSTOMER SERVICE. I WALKED OUT THEY CAN KEEP THE $30 consultion fee! They rushed me they skipped over my consultation for my FIRST ever colonic. I accidentally went to their OLD location (when I called the day of to confirm my appointment they did not mention a new location). I called to let them know I would be 15 minutes late. They replied "you can make here in five you need to hurry" my gps said it was 15 minutes to the new location but I arrived only 12 minutes late. Once I get there the woman was very rude didn't want my husband to even wait in the lobby she wanted him to leave the facility so she could lock the door to the establishment because it was just her there no receptionist! I told her I would feel more comfortable with him staying in the waiting room for me. She asked where we had come from we told her we drove an hour from St Pete she replied "everyone that comes from st Pete and clear water is always late." My husband reminded her "we were on time we just went to your old location we didn't know there was a new location." She then hands me paper work and tells me "hurry". I fill it out hands shaking from being rushed. She then takes me to the back and tells me to get undressed and to "hurry because we're already running behind". Through the door of the bathroom I ask "what about the consultation?" She said "because you were late we don't have time for that." I walked out of the bathroom straight out to the waiting room got my husband and left. She can keep the $30 consultation fee even though she wasn't going to give me a consultation. I've never had a colonic and this IS NOT the place I would go to get one. NO BEDSIDE MANNER VERY RUDE UNPROFESSIONAL! read more

Came here a few times, had good experiences..well I bought my sister a gift card online for a Prenatal Massage and I included the tip! $65 Total.. My sister ended up having her baby and would rather me put the money towards the baby. Instead of me keeping the gift card, because I already have one..I called to ask for a refund. The owner was very rude and unprofessional and Told me, "She does not do refunds, and The person I was buying it for I must of not known well enough,( my sister) The money is already in HER BANK ACCOUNT, and for me to go sell it on Craigslist!!!! I paid with my Visa! Very rude, inconsiderate, and unprofessional!!!! read more

I had a really positive experience here. Was having a muscle spasm and lucked into a same-day appointment. Shelly at the front desk is lovely and friendly,and gave great directions when she learned i'm not from the area . My masseuse was Sarah, and she was absolutely fantastic. Friendly and knowledgeable, she really listened to where my problem areas are and checked regularly to see if i was enjoying the pressure. The place itself is fairly nondescript on the outside, but the massage rooms are clean, quiet, and well appointed. They offer both relaxation and therapeutic / deep tissue massage and share a building with two chiropractors, which came in handy. read more

Had an amazing experience, I felt completely comfortable and will be coming back! I highly recommend this place to anyone in the Spring Hill area, I drove from Orlando and it was completely worth my trip! :) read more

My heart was broken today when I learned that the $300 colonic package my elderly mother purchased from Kathy the owner, back in November would not be honored for the remaining two sessions. Apparently, the package had expired. This is not posted anywhere nor were we aware of it. We live TWO HOURS away and loved coming here for the colonics. However, I'm the only ride my mom has to get here and I've gone through FOUR knee surgeries over the past five months. I am currently six weeks post-op total knee replacement. Hence, having to wait till now to get her here only to be hit with this horrible news. That's a lot of money to just watch go out the window. Prior to learning this today, I had purchased a 3 session package for $180 and booked our next four appointments. Needless to say, I cancelled mine and mom can only go back tomorrow for her one remaining appt. I asked the receptionist, Jennifer, to have Kathy call me to discuss how they can justify treating good paying not to mention elderly customers like this! All I can say is BUYER BEWARE !! read more

I had scheduled an appointment at A Unique Touch for Tuesday September 6th. I became very ill on the previous Sunday and called to cancel on Monday the 5th. Since it was Labor Day, the phone went to voicemail and I didn't leave a message knowing they were probably closed and wouldn't get the message until Tuesday morning at the earliest. I called back at exactly 10am when they opened on Tuesday and cancelled. The following day I had a $30 charge to my bank account. I called to inquire about the charge and I was told that since I didn't cancel within 24 hours (which they were closed on Labor Day so I didn't' leave a message) I was being charged a late cancellation fee. Even if I had left a message on Labor Day she wouldn't have gotten the message until Tuesday morning until the office opened. She could hear over the phone that I was sick as my voice was very strained and no grace was offered to me for being sick or for her office being closed on Labor Day she only unfairly charged me $30. She informed me that I could have cancelled online, however I'm not a current client and I didn't know that. Katherine was very shady and unfair to have charged me a cancellation fee when I had no control over them being closed on Labor Day and she was shady to have charged me $30 without telling me she was charging my card when I called to cancel. I know she didn't lose business due to my cancellation because she told me she could fill the spot fast as she had a three week waiting list. She was very rude, disrespectful and unprofessional. Katherine acted unfairly and was shady to have charged me for something she shouldn't have. read more