I will say the owner was a very nice man. However, I did not get what I paid for at all, and was treated horribly by his wife thereafter. I'll start at the beginning: I scheduled this company to move 7 very specific items - I listed them out during filling out the application. After the items were moved, I requested help packing to complete the two hour window. The company called me and I talked to both the owner and his wife. I explained my predicament in detail to both and they understood. 1) I am disabled with a plethora of health issues and packing is very difficult for me. It literally leaves me paralyzed for several hours. My move out was sudden, so I wasn't packed much at all and was panicking about getting everything packed up. 2) My father has back problems and I wanted to surprise him with the birthday money I received from my brother to load up the list of heavy things I detailed in the application for my dad so he wouldn't have to worry about it. 3) I explained this to the company, without telling them about my own disability. On the day of the scheduled visit, the company cancelled due to an employee emergency. I was completely fine with that. I totally understand things that pop up that need your immediate assistance. We rescheduled for the following day, and the owner was very polite. The second day, the service window was between 4-6pm, however no one called me to confirm or tell me when they would be there, so I texted them at 4 and asked if they were coming today. I received a text saying, yes, they would be there at 4:45. Great. They arrived, and asked where to start and I pointed out the 7 big things we had discussed and asked if his wife was around to help pack. He said yes. She never came inside. I never laid on eyes on her. Instead, they brought two additional men - three in total - to load up the POD. That isn't what I ordered or asked for. I asked for help moving 7 items and then help packing from TWO PEOPLE for two hours. I felt a little strange about asking where the wife was, after I had already asked if she was here and asked if she was going to help my mom and I pack, so we just continued packing thinking she would show up eventually, and they just continued moving things. Well they ended up moving much more than the original 7 items, the point that my mom and I had were rushing to get them boxes to take to the POD. We mentioned several times we were wanting help packing, and they did not offer to help pack at all. I understand that third person was a benefit, but that's like me going to Amazon and ordering one thing, yet Amazon sending something else of "equal value" and expecting that to be fine with me. I ordered what my needs dictated, not what I *wanted*. My mom and I felt very weird about the situation, so we just kept packing and we thought after they moved everything - because there wasn't that much yet - they would offer to help us pack. So an hour later, they are done and they approach us and ask if there is anything else, and we tell them, "yes, there is a lot of packing left to do!" however they did not offer us help packing. Instead they left! After ONE HOUR and ten minutes. After I paid for TWO HOURS. I was in shock, my mom was in shock, we didn't know what to do. They cornered me and said, 'okay send this text so they can pay us" while standing over me - three men to one woman in a small hallway. I asked if they were through and then I asked about tipping - thinking this might help them want to stay a little longer - because I paid for 50 more minutes. I was then lectured me on the proper way to tip - gave them a tip and watched them walk away at 5:55pm. One hour and ten minutes after they arrived. My dad came a little later and saw the way the POD was packed - they threw everything in there. Most of my valuables are definitely broken. They didn't tie down anything, they just loaded it up all on top of each other with little to no method or strategic thinking. So my father had to redo it. The surprise I used my birthday money for ending up taking more time, energy and exacerbating health problems for both us than I ever thought would be possible. My dad called the company and asked them to please come back and tie everything up and they hung up on him twice. They then called back later that night and the wife agreed to come Friday to help me tie it all off, but I never heard from anyone at the company again. STAY AWAY. RUN FROM THIS COMPANY. RUN AS FAST AS YOU CAN. read more
