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    A Tail Above

    5.0 (2 reviews)
    Open Open 24 hours

    Services - A Tail Above

    Private dog training

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    7 years ago

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    Derbyfield Kennel - Daisy says hello

    Derbyfield Kennel

    (16 reviews)

    They took absolutely amazing care of our dog during day boarding while we were camping nearby! He…read morecame back to us every day happy healthy, and clean! if I could give them 10 stars I would! I 100% recommend this to anybody looking for boarding either overnight or day while on the Cape

    Their pricing is radical on pick up time. We were on our way to pick up our Labrador at DFK after…read moreusing this Kennel for more than 2 years. Pick up time is 11AM. Multiple times we arrived at 11:10 and the charge remained at $45 and this year they increased rate by $5,00 but the past 2 stays depending who is at front desk.,1st past visit I got there at 11:15 due to road construction. On picking up my dog I was told it would be an extra $50 with the explanation that a new policy is in place so for arriving at 11:10 I had to pay $100 vs $50. In the past multiple pickups if I was a few minutes late the person at the desk said will just charge the rate; sometimes $45 and this year $50., This most recent visit the gent owner was there alone on a Sunday I had called on my cell earlier at 10:50 and advised Nicole an employee at the desk that I am on my way but might be a few minutes late. She immediately stated, " we have a new policy on Sundays where you can pick up just on Sunday between 3-5" She went on to say you can leave your dog but pickup is 3-5 instead of 11. I thanked her for that info and she went on to say well Sunday only is in effect as the owners did that to give owners being a Sunday a bit more time. Never a single word on any extra charge. I arrived at exactly 5PM the gentleman said you're picking up your dog and I said yes. He pulled out the paper and then said it will be $100. I politely asked why $100 my dog was here one day. I originally asked Nicole for 2 days to pick up Monday but she checked out back with someone but we can only give you one night. I agreed. That being said I advised the gent that Nicole indicated the new Policy allowed to pick up the Dog between three and five only on Sunday. Immediately he went on the defensive about the price and I asked him would you please bring Nicole out here so we can discuss this as I was told the new Policy I could pick the dog up by five. There was no discussion about an extra charge. He went back he left. He came back a few minutes later and he said you owe 100. I said I was quoted. I could pick the dog up by five. It's two minutes of five. I'm not paying 100. I was quoted a new policy, allowed me to pick up the dog by five, which I am doing. He's did not bring Nicole out so we can get to the bottom of what she said to me 6 hours earlier. He is now calling me a liar which I will not accept and as an owner he became ill mannered and said "don't raise your voice to me" I want to speak with Nicole.,it fell on deaf ears. As I have heard in the past, if you don't pay, you're not going to get your dog I paid him $100.. then I asked for my dogs food and leash as he did not come out from out back with my dogs food or collar or leash. He also did not return with a little boy who was there. I decided this is about to escalate as his face turned to anger. He basically called me a liar and I only needed him to bring Nicole out to the counter so he can ask her in front of me: "What did you tell this gentleman" she would not lie I advised we will no longer use Derbyfield ever again for these inconsistent pricing discretions depending on who's on the front desk. I do not leave reviews but this owner or whoever he is deserves this negative review., certainly the only time as many times as I brought there the first time I ever saw him maybe he was a part-time employee work Sundays only I don't know. He certainly didn't remind me of an owner the way I was treated. That is not the end of this overnight stay., upon returning home with my Labrador my Labrador came in the house, didn't drink. One bowl drank two bowls of water and we've owned this dog for three years. She has never done that ever. This tells me that Dog had no water since 11 o'clock this morning additionally, our dog was walking outside around his play area, trying to go potty and she couldn't go she just was walking around with her back humped up. She finally did go, but it was like diarrhea, so that's another reason we would never nor would we ever recommend Derby Field kennel to anyone. I believe my dog was just in a small crate for four or five hours until I pick the dog up at 5 o'clock., we saved the stall and will bring it to our vet in the morning. There was clear directions on her big feeding container one and a half cups in the morning, one and a half cups in the evening absolutely no treats we will find out what was in her stomach to see this dog, stooping around, dragging her hind quarter trying to go potty for as long as she did tells me something may be wrong. We're going to find out.

    A Tail Above - pet_training - Updated August 2026

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