Virna Hermida helped me search virtually for a spot in Miami as I was moving from New York. She…read moretoured apartments in person on my behalf, driving an hour out from her home. She responded quickly on all communication, double checked repairs on the place I was renting, and handled all documents till the very end. She waited for me at the doorstep when I arrived on a flight from New York and showed me the apartment in person. Virna is extremely hard working, reliable, transparent, and a good partner to talk through the moving and rental process with. Would highly recommend working with her.

Mr. Batra is a balanced and professional individual who works with a positive temperament and…read morestrong objectivity--something truly admirable and worth learning from. I had one of my rental properties managed and rented through him, and he showed remarkable consistency and a forward-thinking approach throughout the process. I would engage him again for his services ,Highly applaud for reliability and integrity in real estate dealing!

This may seem odd but I had to talk with a First Service employee to help me with my long distance…read moremove; her name is Patricia E Basden at Quantum. I was supposed to fly in to complete my move in paperwork but had several airline delays that lead to the flight being cancelled. On top of that this was her last day there; a new management company is coming in. The point is that Patricia still did her job as thought she was not about to be leaving this evening. She was extremely attentive to my disappointment and did all she could to set me up for success with the incoming management team. I really can't ask for more than that. Maybe I had a diamond in the rough (looking over the reviews) but what ever he case I am glad we crossed paths.

Our community of Coco Wood Lakes in Delray Florida has had many ongoing issues involving abuse of…read moreposition, retaliation, hypocrisy, corruption involving all three of the property managers in our community over the last 8+ years. Upon filing complaints containing full documentation of breaches of conduct of property manager Kristina Russo and Christina Hurst, upper management and regional managers were unresponsive and denied or deflected accountability. First service Residential is only after money. It provides no valuable service or benefit. The property managers are corrupt and serve as the epitome of hypocrisy.

I waited 30 Days to post this review to give Benjamin the benefit of the doubt, to give him a…read morechance to prove his word as a property management company but here is the proof that he is a SCAM artist. I believe that Icon Realty was involved in hacking my bank account. I leased an apartment in the heart of las olas/Fort Lauderdale from December 2016, from Atlantic loft llc. I agreed to pay a 2 month security deposit of $2400 as well as first, last and security (pretty standard) got my key, etcétera. After 2 different companies handling our property, ICON Realty came in January 2020 and revamped property by implementing a ***online payment service ***** aka , a way to get into your bank account. I questioned who this is and why I had to use this system to pay, not only to be replied with "It is our new system and you have to use it, you must pay rent this way or consult your attorney" As I went ahead and used it but decided to not renew my upcoming ending lease of 3/30/20. I emailed, texted and explain that I would not be renewing the lease because not only I don't trust the payment system, I had a very difficult time communicating with Benjamin (who by the way runs the whole thing). He ignored all my calls and the ones he replied, he did very rudely. I promptly moved out on schedule and handed him the keys along with my original lease agreement. He took the keys and said that He did not have a refund and I would need to wait 30 days to receive one on the mail. Now 30 days later. My bank account has been HACKED and bank investigated the multiple charges leading back to that January rent payment. I have been getting random withdrawals from different wiring entities totaling over 1k so far. Due to covid19, I can not yet file a claim in court. And the reason I am writing this is to WARN tenants and landlords about companies like this! I am attaching the refund check I just received. What a joke! See you in court.

Benjamin & Icon Realty have been wonderful in managing our Florida property. He is always…read moreresponsive and proactive in getting ahead of any issues. We appreciated the constant communication during the process of finding a tenant, as well as his frequent check-ins once the tenant moved in. Would absolutely recommend him!

I'm very happy with the company in general in my building…read more Everyone from KW is very nice, specially Makeda Payne at the front desk is always with a smile, very collaborative and efficient.

If I could I would give a zero for their service. there is no financial transparency from…read moremanagement of board.

Always on task, attentive to the needs of the community and the individual homeowners. Could not…read moreask for a better partner for our home owners association.

From the owner: Our business has been helping Condominium and Homeowner Associations for over a decade. We are able…read moreto help struggling communities get back to financial stability in a short time. We are experienced in all fields of Property Management, which would include enforcement of the rule and regulations of your community. Contact us for a free evaluation of your community!

I'm extremely disappointed with Florida Property Management Strategies, LLC's handling of my…read moresecurity deposit after moving out of the property on May 12, 2025. Under Florida Statute 83.49, landlords or property managers are required to return a security deposit within 15 days (or provide a written claim within 30 days), but it has now been 34 business days and I have not received my deposit or details related to its progress. I've made multiple attempts to reach the management via e-mail and in-person with no thorough explanation other than stating that they are sorry for the delay. This lack of professionalism and disregard for Florida tenant law is unacceptable. I hope this review encourages better business practices for future tenants. Please note that all documents and communications between me and FPMS have been using my maiden name, Sindy Acosta.

My experience with Florida Property Management Strategies (FPMS) has been one of the most…read moreunprofessional and disorganized property management experiences I have ever dealt with. Everything I am writing here reflects my documented personal experience, supported by emails, written communications, and security footage from my own home. What shocked me the most was the conduct of their staff member, Sussel. In multiple situations, she approached the area surrounding my home without uniform, without any identification, and without giving any prior notice, even though my property is clearly marked with a SimpliSafe sign indicating 24/7 audio and video monitoring. Despite that, she still came to my private area and took photos facing my home with zero communication. No professional should behave this way, and no homeowner should be subjected to this kind of unexpected, unexplained intrusion. In addition to that, basic administrative tasks were handled with incredible inefficiency. A simple request to replace my floor -- something the City explicitly confirmed did not require a permit -- turned into months of unnecessary delays, unanswered messages, and contradictory explanations. The level of confusion and lack of clarity coming from FPMS made it impossible to trust their management or their guidance. What is even more concerning is the complete lack of supervision. I personally sent multiple notices and emails directly to Ms. Lídia, who is the responsible licensed CAM for the company, describing these issues in detail. Yet, based on my experience, nothing was corrected, nothing improved, and no accountability was ever shown. It was extremely disappointing to see that serious concerns regarding professionalism and resident safety received no meaningful response. From my documented experience, FPMS demonstrated poor communication, lack of structure, unreliable management practices, and unprofessional behavior from its staff. As a homeowner, I expect at least basic standards of respect, clarity, and proper notice -- but that is not what I experienced with this company. I hope FPMS seriously reevaluates how it trains and supervises its employees, because the way things are handled today is completely unacceptable for any community.

Attentive, available and friendly. The property was given to me in great condition, and the…read morebuilding was maintained and continuously improved. I would have stayed in my apt forever, but I moved out of state. In addition, they make renting easy - payment and maintenance requests can be made online!

From the owner: Property Management, Lease Negotiations & Renewals, Landlord/Tenant Concerns, Remodeling &…read morePermitting Process

This is possibly the best management office I have ever worked with. They are honest, reliable, and…read morefriendly. I highly recommend them!

This company works really hard for the Associations!! I never have a problem getting hold of…read moresomeone whenever I have any questions or concerns. The Manager is dedicated and willing to work with you when you have things to discuss. Sometimes you need to have things explained a little more clearly and they always make you feel like it's ok to ask questions. the secretaries are very sweet. There is always an answer when you call during business hours, it doesn't go to voicemail or an answering service. I would highly recommend them if you have any real estate assets as an investor that you want to increase profit and lower expenses. A friend lives in one of the communities that they manage that is a large Home Owner's Association. They are nothing but happy with the service and dedication that Aqua Management has for their community. Don't waste money -- get a company that will take care of what you need done when you need it. 5 star company. Excellent customer service. - N.R. Miami, FL

Excellent service. Very informative and knowledgeable. Our HOA was reluctant at first, but…read morelooking back over a year later we are very happy we made the change.

I am an out-of-town investor from California with 5 properties in Miami Beach. They are small…read morecondominiums that I bought around 2015, and until early 2018 they have caused me nothing but trouble: I was trying to be cheap, and rather than having these units managed professionally, I asked a local friend to take care of renting out these units. That turned out to be a serious mistake. In one unit I ended up with renters who not only repeatedly failed to pay rent, but in addition also destroyed parts of the unit. That caused me significant losses, whereas the other units were barely profitable, mainly because of vacancy. I was not particularly excited about getting a management company involved, but since I had no plan B, and the neighbors recommended JMK a local Miami Beach management company, I thought I would give it a try. The highest priority was (a) to get my destroyed unit restored, and (b) to find decent tenants for the other 4. All of this needed to be done without me being directly involved (I live in California). The only constraints I provided were a budget and a timeline. This is how it went: JMK found the contractors, picked the materials, and had the unit restored. The work was completed a few days ahead of schedule. I never actually saw the work, but since the tenants that are currently in the unit appear to be happy, I assume that it was properly done. JMK was responsible for identifying these tenants. It looks like they know what they are doing: not only did the unit get rented out just a few days after the repair work was completed, but in addition JMK was able to get a rent that also covers the additional expenses for the professional management. In conclusion, this was a very positive experience. My units were finally a profitable investment, and in addition, I no longer have to be involved at all. That's what I was hoping for. Chances are that I will soon purchase a multifamily there since prices in Florida are much more affordable than here. I'll update the review, based on how that goes...

Overall, We had a great experience with JMK. as tenants. My previous review was based on…read morecommunication with property manager, who turns out no longer worked for JMK Unfortunately will not a removal of a review