We had a deck, railing and some support beam installation. Quoted and paid $25K. The railing…read moredelivered was not what was quoted (quote was for more expensive material). Correct railing was received after we showed it was not the quoted material. Vendor promised to pick up the remaining work debris. After a couple of months, one of the cross deck boards sank about 1/2". We have called 4 times plus a visit to the office requested that the sag be fixed and remaining debris removed. Vendor has not returned our calls or attempted to honor the promises and guarantees we were given.

We were looking to have a large 16x30 patio cover installed on the back of our home. We got several…read morebids and ended up going with Backyard By Design to install an aluminum insulated cover. They did a great job and everything turned out just like they said. It's nice they have a showroom and are a locally owned and operated company. They have done other covers in our neighborhood and everyone is happy with their work. Thanks Charles

Last year (2018), Greg Senger Construction Inc. orchestrated and built our beautiful home in the…read moreTri-Cities, WA. in less than six months. Prior to construction, my wife and I interviewed six custom home builders located in the Tri-Cities and discussed our proposed floor plans & design amenities. We toured custom homes built by these builders and interviewed previous customers. We also researched Better Business Bureau, WA LLI, Banks, & Construction Suppliers to evaluate the builder's reputation and timely payment of bills. Greg Senger became one of three finalists. We soon discovered Greg was most helpful (as compared to the others), in giving us advice on tweaking our design plans, setting us up to meet with his sub-contractors and coming up with final design & accessory options i.e. (Architect Firm, Excavating Contractor, Framer Contractor, Insulation Installers, Roofing Contractor, Electrical Contractor, HVAC Contractor, Plumbing Contractor, Sound System Contractor, Custom Cabinet Company, Dry Wall Installers, Mill Work Finish Carpenters, , Interior & Exterior Painter Contractor, Custom Floor & Tile Contractor, Garage Door Contractor, Cement Contractor, Exterior Stucco & Stone Veneer Contractor, exterior gutter contractor. The various suppliers Greg recommended aided us in selecting roof shingle design & colors, electrical light fixtures, can lights, dimmer switches, millwork & door designs, kitchen appliances, stucco color & texture, stone veneer materials & design, double-pane window brands and respective energy ratings, HVAC units, plumbing fixtures, floor compositions, cabinet counter-top options, tile back splash design options, rugs, hardware purchases, bathroom mirror design, etc. When construction began, we soon discovered how organized Greg Senger was in scheduling the various subcontractors working on our new home in an efficient manner. Greg basically made sure the various subcontractors were not in each other's way by scheduling a time-line for each subcontractor to have either exclusive access to the house performing their construction and/or working in unison with the other contractors. Example: after the house was framed, he had the roofers on the roof, the plumbers under the house & on the subfloor and the HVAC installers in the attic. A week later the roofers, plumbers, HVAC installers were finished, he then had the team of (4) electricians inside the framed house installing electrical panels, wiring, can light fixtures, plug receptacles for next two weeks. The finished quality of work is outstanding! Over a year later, we are still thrilled with our new home and the quality of workmanship. All of our visitors have been impressed with the finished product. We thoroughly recommend Greg Senger Construction.

Be advised that doing business with contractor Greg Senger Construction Inc. may result in having…read moreto pay twice to get the job done. That is what happened to us. The contractor installed siding on an addition to our home in 2020. The installed siding did not meet the City of Richland Building Code requirements and the City Building Inspector issued a Correction Notice. The contractor never came back to look at the siding problem. The building wrap ("Tyvek") was visible between courses in the lap siding in many places. There was zero overlap in the siding. Months went by and there was no action from the contractor to correct the siding. After almost a year, we had a carpenter replace the deficient siding for a cost of nearly $7,000. The City Building Inspector then did the final inspection, cleared the Correction Notice and closed out the Building Permit. We attempted to recover our damages in small claims court, twice, where the claims were dismissed without prejudice and we were instructed by the District Court judge to take our case to Superior Court for mediation because the case was considered to be a "dispute" with the contractor. Bear in mind, we did not issue the Correction Notice, it was the City of Richland, and it was issued because the City found the siding not to be in compliance with the Building Code. Thus the Court considers the City Building Code requirements, which are law in the City of Richland, to be in "dispute" by the contractor. The City Building Inspector informed us that it is not uncommon to have Correction Notices issued for deficient contractor work that never gets corrected. He said the City has no way to enforce contractor violations of the Building Code for remodeling and addition work. The City provides no support to the citizen, us, in this case, in defending the City Building Code. The contractor can simply thumb their nose at the City Correction Notice and walk away, as happened in our case with Greg Senger Construction Inc. It is shame that we have to pursue a law suit at the Superior Court because the contractor didn't comply with the City Building Code. According to several lawyers we have discussed this with, our court costs would be $25 to $30K, recoverable from the contractor if we prevail. If the contractor wiggles off the hook in Superior Court, then the City of Richland Building Code is not actually the law and a contractor can successfully thumb their nose at a City Building Code Correction Notice and walk away from the deficient work.

We were lucky enough to have Nick Tabor come out to our home to look at our system. Nick was very…read moreprofessional and very knowledgeable about our existing system. He took the time to explain to us what was wrong with the system in terms that we could understand. And in the end he gave us what we thought was a very reasonable estimate of repair. We appreciate Nick's time. At this point, we've had a couple of estimates of repair that made us feel a little apprehensive about the process. Nick made it to where we felt taken care of instead of being taken advantage of. Going forward we will make sure to use Apollo heating and air-conditioning for all of our needs. Once again, thank you, Nick Tabor.

I had Apollo install a heat pump system many years ago, and have used them for bi-annual…read moremaintenance servicing since. But last year a part went out, and I had Apollo replace it. Then, this year, less than a year later, the same part was acting up (very noisy fan/motor), so I had Apollo come out to check it. I was told that the part had failed again, but that neither the manufacturer nor Apollo would stand by the product. So, I paid over $325 for the part, and another $220 for the diagnosis (nearly $550) for a product that didn't even last a year. I chose not to have Apollo replace it again, and I will not be patronizing Apollo again.

Today two very fine men from A-One Refrigeration, Heating & Electrical in Tri-cities WA, Alex and…read moreRaffa, cleaned and sealed all the air ducts servicing my brand new central air system which was also installed by A-1 yesterday (see separate review). They were so friendly, and very competent. Certainly would use them again.

Taylor came today to do my winter service. He did a thorough inspection and provided a couple…read morerecommendations. He was polite, respectful and explained everything he did and why. Very happy with the service received.