We had a fantastic experience with Black Diamond Roofing!! Josh the owner was helpful and…read moreknowledgeable. The work crew was OUTSTANDING! We thoroughly enjoyed the crew they are fast, fun and you can tell they enjoyed working with each other. Amazing quality totally stress free! If I could give more stars I would!

We hired them to replace our wood shake roof, the new roof is great. The problems 1: did not…read moreprotect landscaping, damaged 2 shrubs one may not survive. 2: damaged siding on house 3: put steel connections on hoses so we had to replace all of the hose connections . 4: were supposed to flush gutters, did not so this year the second story gutter fell off. Will cost over 1500 to repair. We have made multiple attempts at calling never called back. We are still picking shingles out of trees and shrubs. I would never use this company again. We chose them because they are certified USF roofers so we had a better guarantee, that may be worthless considering their service.

When you call Bruce Heating and Air they tell you $99.00 to look at the problems I was ok with that…read moreand $127.50 hr. to repair the unit plus part I was ok with that. When the person came to fix the part. He told the just charge for the Thermostat was $333.00 installed and can buy that same Thermostat for $89.00 any place. they tell you one thing and charge you another price. I did call management, and he said that was a fair price, hung up.

If I could give them less than 1 star I would. I am completely disgusted with Bruce Heating and…read moreAir. Three years ago I spent almost $6000 on a new 2 Ton Lennox Heat Pump system for my rental property in Kennewick. Two weeks ago my tenant called me and said the unit doesn't cool, so I called Bruce Heating and Air to have them check on the cooling issue since they're the one that installed it. Their technicians showed up to my property and took few minutes before he found a blown fuse, then the misleading diagnosis started in less than 10 minutes. He said that my compressor is shorted to ground and a $1225 replacement is needed. He installed a new fuse, flipped the disconnect switch and unplugged the compressor so no one attempt to start the unit. I was also told that if I plug the compressor and close the disconnect to get the equipment running, the fuse will blow out immediately. This statement was also confirmed by his service manager, verbatim. I was a bit suspicious to the diagnosis from speaking to the technician by phone about the issue, so I called Jacob and Rhodes recommended to me by an extended family member for a second opinion, and what a difference did that make. Jacob and Rhodes technician came out and diagnosed the issue for free and he said the compressor is fine, it was the fuse that was blown out and that's it, turned it on and the unit still running 7 days later, no fuse was blown immediately like stated by Bruce Heating and Air tech/Service manager. OMG, I was going to be out $1225 for misleading and confusing diagnosis, I was even charged $107 for this poor diagnosis by their technician, which I will not pay. I will also fight for the $215 charge for their yearly service agreement that hasn't been utilized yet from 5 days ago. I will NEVER EVER call Bruce Heating and Air for anything and will avoid them at all costs due to their vague business practices. Here is the diagnosis from both vendors, I'm definitely staying away from Bruce Heating and Air and for sure signing a new yearly service agreement with Jacob and Rhodes. Here is Bruce Heating and Air diagnosis, Who I will NEVER USE AND DO NOT RECOMMEND. 3/18/2024 - met tenant on site. At arrival I found no AC due to grounded compressor blew out disconnect fuses. Contacted homeowner and quoted flat rate warranty compressor replacement unless extended labor coverage was purchased. At this time the compressor is unplugged. Here is Jacob and Rhodes diagnosis, WHO I HIGHLY RECOMMEND. 3/22/2024 - Second opinion. Please check compressor to see if it's shorted to ground, customer had fuse blow earlier, another company replaced fuse, left disconnect off and also left compressor plug off. Arrived on site and checked to see if compressor was shorted to ground, performed meter test and found compressor not shorted to ground. Reconnected compressor electrical plug to compressor and checked compressor windings, windings ohm out good. Dual capacitor test ok at 34.3/4.8 mfd - rated 35/5 mfd, still ok. Contactor contact points are ok. Restored power to unit and test run from room thermostat, compressor turned on and unit began cooling. Compressor amps 4.5 amps. Switched into heating mode and verified reversing valve switching. Unit is back up and running.

This company is horrible. The wood quality is awful, our fence latch broke once and now where the…read morehinge is attached broke because they were cheap and lazy and added a bunch of small pieces of wood that make no sense. Most of my fence is already falling apart after less than 2 years of it being up but the gate is just over a year old now. The grass that was placed is constantly dying and isn't level in the slightest. they placed it down on uneven ground and over huge rocks which has created huge holes once the grass settled and I've nearly sprained my ankle many times. My lawn mower blade stopped because it hit a rock that was very close to the surface. Not only was the grass placed over uneven ground, there was also trash, nails which were rusty, and huge chunks of wood. Some of the sprinklers weren't properly placed and one got destroyed by my lawn mower so I had to replace it- which I planned on doing anyway since the sprinklers they install are completely cheap and they either placed too many in one area so it floods or they don't reach everything and my grass is constantly dying. I am not the only one with these issues. There are over 20 people I've talked to so far in my neighborhood. I could go on forever. I should mention after my complaints throughout the years of dealing with this company, they fixed SOME of the rock under the grass issue and fixed the gate latch. The gate latch was fixed when I extended some fencing and later found out that since their wood is so cheap, the previous wood gets thrown away even if it's less than a year old. makes a ton of sense. Don't use this company- buyer be warned!

I had several leaks in my irrigation system, including a nozzle. Dreamscape was quick in…read morescheduling two technicians to assess the leaks. Their attention to detail in locating the leaks, resolving the problem, and returning the areas that were disturbed to their original condition was greatly appreciated. Irrigation system functional once again. A happy customer.

I manage my property remotely and had a fantastic experience with TC Polished Windows. From start…read moreto finish, they were professional, punctual, and easy to work with. Communication was clear, scheduling was simple, and they showed up exactly when they said they would. The difference after the cleaning was night and day. The windows look crystal clear, and it honestly made the whole house feel brighter. They paid attention to details, worked efficiently, and left everything spotless when they were done. I appreciated the photos, videos that they took and my tenants appreciate me keeping the place maintained. It's not always easy to find contractors who take real pride in their work and show up when they say, but these guys absolutely do. Highly recommend if you're in the Tri-Cities area and want your windows done right.

Had TC Polished Windows out to do a window cleaning last fall. Josh did a great job on the windows,…read moreso had him back today to do the windows again, along with a new service called Softwashing, which cleans the entire exterior of the home without damaging it. Our home's stucco exterior hadn't been cleaned since we moved in in 2018, and had a lot of dust, water stains, bird droppings, and smoke grime from all the fires the TriCities area gets every year. The Softwashing took about 5 hours, and Josh and his assistant had our home looking like new by the time they were done. Very impressed with the quality of work, and no damage to the old (2010) stucco. Just a clean bright exterior. While not cheap, the service is a very good value, considering it took them 5 hours to do plus the special detergents and equipment used, and the results speak for themselves. Can recommend enthusiastically.

They did a beautiful job installing pavers for an extension off our patio. They also installed a…read morefrench drain off one of the downspouts and planted 5 skyrocket junipers. From the beginning in the bid process to the completion of the project, the communication was great. Very good to work with.

A-1 is terrible. Unfortunately, we didn't have a choice in our landscaping company since A-1 was…read morecontracted with our homebuilder. We complained to our builder during the build because the person we met with from A-1 was disorganized, rushed, and didn't even get my name correct. Despite clearly articulating what our desires were, he made no notes and left within 5 minutes. Now that our home is done, we've realized that the items we were promised were not installed or completed. What has been done is pretty abysmal. We were not the only people to complain to the builders about A-1. The project manager said, in response, "We are aware and are working to increase his intelligence". I don't even know what that means. If you want real honest opinions about A-1, go to any development that has had completed work for at least a year and you will get honest opinions. Case in point is a screenshot below (photos and names redacted for privacy) from our development FB group. I only snipped what is visible but the thread goes on and on about how terrible A-1 is.

So, the first time I contacted them, they out within a couple of days and did a great job of fixing…read moremy sprinklers. However on the second go around, I had not heard anything for 2 weeks after contacting them. I sent an email asking if they had any idea when they would be able to make it and was told about a week out. Ok, I was good with that. I understand that in the spring and early summer that are going to be busy. 2 weeks ...still nothing. I sent an email stating I would try to find someone else to do the work. No reply. Everyone I've talked to recommended Gamache and said what a good job they did. Did I just fall through the cracks? Update: So...after 6 weeks and writing the review above, I was finally contacted about doing my repairs. They were able to get out the same day and the repairs were completed. Was contacted afterwards to see if the repairs were satisfactory. Replied that the were and was very happy with them. Was then asked to take down my original review! Really??? Stated that I would update. Couple of days later I received a call asking if I had received the statement. Huh? Yeah, I got it and it's in the mail. Gotta say....5 stars for the repairs (Jesse was great!)...1 star for the customer service. Never been asked to take down a review before.

I just called this business this morning around 9am, within an hour or so they had called back, and…read morewere fixing our sprinklers before noon. Inexpensive, efficient, friendly, professional. He stayed long enough to ensure the rest of the system was all working, replaced one other sprinkler, and we are watering our lawn again~!~! The cost of repair is Far cheaper than no water/lawn damage in close to 100 degree heat would be ~!~! TY Gamache Landscaping! They are billing us for the repair, which is also a plus. [as opposed to the last people we called, who wanted to be paid Prior to their work ???]

I was completely at a loss as to fixing my in ground sprinkler system. It had finally come to a…read morepoint where I had 2 of 4 zones not working. I called Jesse's, and they were more than willing to send someone my way. Henry arrived with a smile on his face. He was so friendly. He was able to replace a faulty sprinkler pump control valve and a sprinkler. Everything is up and running again! I am so thankful. Jesse's provided excellent service at a price we could afford.

This lawn service was once top notch, but last 2 years have totally forgotten customer service. No…read morelonger dependable, or even show up at all. Smaller properties are put off till last and not treated earl5enough to stay ahead of weeds. Shrub trimming scheduled for last Nov, but never showed, finally we canceled job in March. Only btight spot is Henry their irrigation guy. Won't recommend this company , save the angst hire someone else.

They were prompt and courteous. I had two issues. First, when they installed the ceiling fan, they…read morewired it incorrectly and burned out the light switch. They had to bring in an electrician a few days later to install it correctly. Then they replaced about 20 feet of pressure treated lumber that was supporting a gutter. But they didn't replace it with pressure treated lumber. i wanted to paint the regular 2 x 4 to protect it and make it look better, but they said they had to install it and there was no time to paint it. They could have dropped it off the day before so Icould have painted it.

Wow! Great service! I have used them for both house cleaning 2x a month and some handy man services…read moreas well in the last 3 years and all of the staff is so great and helpful. Everyone including the owners and office staff is knowledgeable and easy to talk to. 10/10 would recommend contacting for your household needs!