I am very disappointed with the service and quality. I have never had such a horrendous experience as this one. I got a basic mani & pedi with Cami ($65). They claim to be "high-end" but they definitely lack it. The place is very dirty and they have a very old nail polish selection. I should have run away at that point, but I .her distinguished establishments know how to resolve and treat their customers with respect, but this one didn't apologize to me once, and it made me feel very uncomfortable. read more

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Nice ambiance and nice people who are very accommodating. I will be returning as I always do.

Owner doesn't take criticism very well. Her shop is very clean and she offers a great pedicure.

I've been going to A Polish on and off for the past year. I'm not a man that consistently gets a manicure but when I do I like going to someone I support and trust. At A Polish Rae Smith was that person for me. I LOVE supporting black businesses. Unfortunately on this day it left a nasty taste in my mouth. I had an appointment two days prior and something came up at work and I had to reschedule. I called an hour and a half before my time. They told me on the phone my new appointment would be two days later at 4:30pm. I arrived at 4:00pm and just waited outside on the phone until my appointment. To my surprise when I entered early looking forward to see my nail tech I was pulled to the back and almost chastised by my nail tech and the owner chastised me about me being late and rescheduling. They discontinued my membership and made me feel unwanted and undervalued as a faithful customer. When I use the word faithful, it's in terms as since I started going to them a year ago, only one other shop I went to and that's because I was out of town. I had to show the both of them receipts and text messages saying my appointment was at 4:30pm not 4:15pm. The time that I walked in there and remember I was outside at 4:00pm regardless. They did offer me the opportunity of using my appointment but by then I already felt patronized by both of the two women. As a black community we need to do better, I'm extremely disappointed. Plus the disregard of the mistake they made on their behalf and the unwillingness to repair the harm that was caused by them baffles me. read more

I really enjoy a good Mani & Pedi! And on my quest to find or try various salons, I tried a polish works. I entered the Salon and I was greeted with cheerful "hello's" the atmosphere was cozy, warm & inviting. It was definitely an experience. I've been back at least 2 more times and the energy have been consistent cozy & inviting. The staff is knowledgeable and welcoming and they care about you nails & comfort. If you're in the area, check them out! I'm sure you'll be satisfied! read more

A Polished Work - New Dunkin Donuts collection. Banana Split with complimenting colors and unique nail art. - Nail Salons Near Me - Chicago, Illinois

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Always looking for black owned business in my neighborhood. This one stumbled up as I was looking for a pedicure. They are conveniently located next to grab crossing park. I walked up to the door and I had to he buzzed in. I was greeted by the owner who was refreshing be open. Being a guy is awkward sometimes asking for a pedicure in a room full.of woman but I stuck it out. Service was good. My pedicure took about 30 min; of which the owner (she did my feet ) and I had a good Convo which made the time go fast. Crazily they are debit card only, which confused me. They don't accept cash at all which is understandable considering the neighborhood and it only being woman working. I'll be back to keep getting my pedicures! read more

Why did I just call to book an appt. for a classic manicure & was told that I was found in the system (but my profile was inactive) so they wouldn't be able to service me...What does that even mean?...I visited this location 1 time a couple of years ago ( got a classics manicure & the polish came off the next day)...I needed an emergency mani & figured that if the polish only lasted 1 day, at least I would've made it through my event...Anyhow, the lady says "Unfortunately we won't be able to service you", I'm no it's probably a Blessing...This place is weird. read more

Found this gem on Yelp about 3years ago via Yelp and decided to blindly schedule. Best decision made! Walked into a very welcoming atmosphere, with friendly girl talk and a chilled glass of wine. How could you go wrong? The shop caters to healthy nail care and routine maintenance; sponsors high school students interested in nail care and supports local business. Monica has been my go to for my regular appointments and special occasions. I enjoy the service so much that I've ventured into more exciting styles, patterns, and designs. Thanks Monica for taking me away from dull manicures!! read more

DONT WASTE YOUR TIME THEY'LL STEAL FROM YOU. THIS PLACE STOLE FROM ME!! CHARGED A $35 fee for an appointment that I didn't book. I specifically found this place to get my manicure services because it was a black owned business. NEVER AGAIN! I called a polish work to make an appointment. I was informed that I needed to make an appointment online in order to book a service. The lady on the phone walked me through the booking process and informed me that there were no appointments available until the Monday coming up. Today is Wednesday. Okay so I went through the online process and proceeded to book 2 appointments on Monday for a paraffin pedicure and a no chip manicure. The person on the phone said they would book my nail art for me. And I said okay. 2 APPOINTMENTS MADE FOR MONDAY AND ZERO CONFIRMATION EMAILS. At this point the representative is still on the phone with me and helping me through the process. At any point in time during the booking process did it show any other day except for Monday available for appointments. I go on with my day and get a random $35 charge from A Polished Work. I immediately call to figure out why I was charged when my appointment is on Monday NOT WEDNESDAY. I spoke with a girl who told me that I missed my 3pm appointment and couldn't get a refund. How did I miss an appointment I didn't create?? Mind you the girl who is talking to me was the alleged tech who collected the cancellation fee. She told me point blank that "WELL THATS NOT MY PROBLEM" ‍ and we got no where. She claims that the system told her I entered the appointment. I asked for the owners information and informed them that I would be visiting for a refund. And mentioned how unprofessional they were being during the course of the situation. As a business I expect the people that work there to be able to resolve issues and conflicts especially when the error was not my fault. The girl who I spoke with happened to be the technician who i supposed to have cancelled on. The owner called me 20 minutes later and I informed her of the situation. She proceeded to tell me that they have a cancellation policy to protect their time. I understand. Which I understood when I booked my original appointments. And I completely understand that your time matters. WHAT HAPPENED TO THE APPOINTMENT THE REPRESENTATIVE MADE FOR ME?? When there is an error there should be some way to resolve the issue. The owner went back and forth with me and kept telling me there's NOTHING they can do. IF I HAD GOTTEN SOME KIND OF CONFIRMATION I COULD HAVE CANCELLED THE ALLEGED APPOINTMENT MADE FOR TGE INCORRECT DAY. I absolutely disagree and am disappointed with the way they handled this situation. Especially since I went out my way to be booked at this location. I'm really disappointed because I thought I would be treated with more respect at a black owned business. BUT THEY ARE JUST THIEVES! I'll keep giving my money to the Chinese people. And don't worry I'll get a refund read more

So bomb. I love my nails and i really appreciate these ladies bc i know I can be kind of particular when it comes to my nails! Thank you, thank you, thank you! read more

A Polished Work - Worth the wait!!! Be patient and book your appointment. - Nail Salons Near Me - Chicago, Illinois

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This was a perfect Valentine's Day weekend to get a perfectly red pedi done by Shakela Thank you for taking care a Queens feet and pamper me like never before(that tub took me out!!) The salon is very comfortable and chic. I will definitely be back to keep my work polished read more

A Polished Work - OPI BIG APPLE RED WITH LITTLE RED SLED - Nail Salons Near Me - Chicago, Illinois

They didn't deserve any stars I went to get my nails done on a Friday I had a 3:00 appt. after spending $65.00 on a manicure & pedicure by Saturday before 1:00 not even 24 hours later 8 of my nails were chip they used old polish on my nails & my toes weren't done correctly either when I called I spoke with the manager & the next day Cami the person that did my nails & I told them they used old polish on my nails because the lady next to me was getting white polish too & her nail tech told the assistant to go get her another bottle of polish that this polish was old my nail tech said we don't use old polish after I reminded her of what was said she said oh & they both said they don't guarantee their work my response was wow really now I'm out of 65.00 I don't recommend them terribly service read more

A Polished Work - Nail Salons Near Me - Chicago, Illinois

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Had an AMAZING SPA day! Walking in the salon was very warm and welcoming! Gorgeous decor! Monica was very professional and personable as she took care of my nails today. My pedicure was great from start to finish. She recommended some tips for at home care! She took her to time and asked questions along the way to make sure I was comfortable. I really appreciate a salon that focus on great customer service. The salon is also very clean! Right after your service, the utilities are cleaned properly! The color selection is great as well! I had a hard time just picking one! Support great black owned business! read more

A Polished Work - No chip manicure! The pedicure was awesome as well! - Nail Salons Near Me - Chicago, Illinois

After quarantine, my feet were in need of dire care. I wasn't looking forward to the long wait at my usual salon so I wanted somewhere I could get an appointment. Made an appointment online, showed up on time and my appointment started ON TIME!! Just got a pedicure but Monica answered my questions regarding a manicure for next time! I liked the atmosphere. I liked that I was in and out on time! Everyone had in masks, so safety is clearly a priority! Will definitely make another appointment. read more

Went to this place once in 2018 to get a simple pedicure, and every time I moved the price went up and I somehow ended up paying $40 no designs or anything so I never went back fast forward to Nov 19th of this year I had an event the next day and needed my nails done last minute because I work a lot walked in to ask first if they did walk ins since it was already about 6 pm and she said yes only to set me an appointment for 7:15......uhhhh that's not a walk in that's called an appointment don't lie just to get my money but whatever and the girl who set the appointment wasn't doing anything at the time and set the appointment with HERSELF at this point I should have known where this was going. So I leave and come back at 7:10 and sit patiently waiting for her to finish someone else, finally at 7:30 (15 min late) she's finally ready for me. I'm sure there would have been an issue if I was late returning. I was getting a basic no chip w/ no designs, not to mention they didn't have a big variety of colors anyhow. She does the no chip and keeps on and off wiping something off of one of the nails but the lighting in there wasn't the best so I couldn't tell if it was an issue. Noticed once I got home that that nail in particular was duller in color than the others guess she wiped off the shine. At check out she asked did I want to tip.......needless to say no tip was left and i don't care how desperate I am I'll go buy a pack of Color Street stick on polish before I return to this shop for anything. I do wish these shops would stop lying about taking walk ins. I have 2 businesses and don't have time to make an appointment 2 weeks in advance that you may be late for anyhow. My free time is on the fly. I want to shop black owned but they all have that same issue. read more

I've been getting my nails done here for years and have to plans to change that anytime soon! I love the convenience of being able to book my appointment in advance online and walk right in. This shop has a calm and relaxing environment (very spa like) and the staff is always friendly. They are extremely sanitary in this shop with the tools and the foot tubs which gives me peace of mind! There is no strong chemical smell when you walk into the shop. Very large selection of polishes (no chip and regular). A also really love their point system! You gain points with each visit and also by booking online and can apply them towards your future services! Give this black owned business a try!! read more

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This is my new nail shop. I love how cute the atmosphere is, very girly but elegant. I made my appointment on-line for a Saturday morning expecting to have to wait. Not at all I was seen right away I got a mani and a pedi and was out within an hour and thirty minutes. My nails look great and Cynthia was so nice and professional. read more

I typically go to a place in the Gold Coast or Tinley Park but me & my boyfriend were flying out for a wedding that evening so I had to find a place close to his house. Making the Appointment: I called early in the day and they were able to work me in. I would NOT recommend making an appointment same day because she already had some appointments at the time I desired but I was flexible so it worked out. If you have a specific time window I totally recommend calling a few days in advance. Location/Parking: The location is easy to get to with a lot of street parking. It's a Vibe: The second I walked in I felt comfortable and relaxed. This spot is sooo cute and seems like a place I can bring my girlfriends and sip wine and chill out at. It seemed they had a few repeat customers because everyone was having good conversations. The Service: I forget my nail techs name but she was very nice and gave me pointers on some blisters I had on the bottom of my feet. They use this sugar scrub that feels heavenly! And its also for sale! They had me in and out in no time but I didn't feel like she rushed through my pedi. Marketing: I work in digital marketing and I love to see small businesses really making the most of technology. They send text reminders and email receipts. I love to see them utilizing email re-engagement campaigns and following up with my experience. If I'm in the area again I'll totally go back! The (not so) Bad: The only "negative" (not their fault) I had is how long it took my nails to dry. I was at home for at least 3-4 hours before I tried switch into my gym shoes for our flight and my nails were still a little wet. read more

A truly wonderful find right in my neighborhood. Service was great although a little behind schedule. However, the wait was not long and the experience was delicious! Kudos to Monica and the staff for my experience. Plus I was introduced to a new eating establishment by a very nice and customer-oriented young man! Definitely worth a return visit. read more

A Polished Work - Inside the shop! - Nail Salons Near Me - Chicago, Illinois

I visited "A Polish work nail SPA" on February 18, 2021.I had a appointment with Mocha for 7pm that evening I arrived about 10 minutes early out of respect of the no late policy however I wasn't serviced until 7:18pm. That wasn't my major issue because I had already cleared my schedule for the evening in anticipation and excitement of receiving a $65 detailed pedicure. So mind you this detailed pedicure includes a callus foot treatment, collagen treatment, sugar scrub, and is advertised to be "the top of the line" pedicure. I did not receive "top of the line service" the nail technician worked on me and other clients simultaneously however I was done after about 35minutes. She did not rub my feet or extend the efforts of removing access skin. She basically washed my feet and called it a detailed pedicure. I have attached photos of my feet after receiving a $65 pedicure. I've never felt so "beat out" of my coins in a really long time. I do plan on reaching out to the owner or management to discuss my experience. So After reaching out to the owner regarding my dislike in the service I was offered the opportunity to receive a classic pedicure the following week. She was very professional with addressing my concerns. She actually serviced me herself. I would return to the establishment to explore other service because after having a unpleasant experience I was treated with respect and I was given the opportunity to be re serviced. read more

It is a black -owned nail salon and foot spa on the South side of Chicago. It is very clean and the service is really nice!! It the Receptionist helps with your call with your coat and asked if you would like some juice or water. Most do not offer that kind of service. They are a little pricey but the service is very nice. 'Moca did my nails very well. Lots of compliments received!! If you want a more intimate place this us it!! read more

Tried this place twice but the pedicures are lacking. It's rushed with a half massage.

I would avoid going here like the plague. I made an appointment for 11:30, I get there at 11:30 on the dot and they told me that they would not do my nails because they did not have time. I don't understand how they didn't have time, as this place is appointment only. She was rude and unprofessional. There are plenty of nail shops in the area, so I would definitely go somewhere with better customer service, better nail techs, and better decor. I wish I could give this negative stars. read more

Loving My Black Pampered Life! As my nails were drying I was thinking about how pleased I was to have a salon in my neighborhood to proudly support. The atmosphere is always relaxed and music is on point! So happy to have Mocha as my special technician. I get my hair done by AMAZON , a calming Black sister who moves slow but with precision and love, my brows by SAHAN, a sweet soul from Cote d'ivoire keeping her culture alive in amerika and my nails by MOCHA, a fiery spirit from the South Side of Chicago who ain't got no time for the bull*$%^! Love My Black Pampered Life! read more

I scheduled an appt for 12 PST bc that is what the website says. I then got a confirmation text which stated the appt was actually 12 CST. I needed an appt for 10 am CST bc of a previously scheduled appt at 130 pm CST. I replied to the confirmation text and asked to reschedule to 10 am. I never rcvd a confirmation email OR text of the change. So I decided to go anyways ans see if I cld be accommodated earlier to which I was told flatly "no. You requested a reschedule and you're late. I have a mother client coming." My mother passed away 5 days ago and I am in a fog but not too much of a fog to know I will NEVER come here again. The last I spoke to was completely insensitive and insisted that confirmations are sent automatically. Even after I showed her I didn't get one. read more

Was looking on Yelp for a nail salon that was in my area (did not want to drive far) and that was different from the average Asian salons that are in my area . Came across "A Polished Work" and was instantly curious. The reviews were good and the pictures of the decor that was posted online was gorgeous. I was uncertain of the area where the salon was located because Chicago has some sketchy parts that you should stay away from but decided to give it a try. First, let me say, the area is fine. The salon is located on a very busy street with constant traffic and a beautiful, well-lit park across the street. There was plenty of street parking and the salon is right on the corner. Secondly, the moment I walked in I knew that this was not your "typical" nail salon. The decor was even better in person. It was warm, welcoming, and the type of environment you would want for a "me" day! Thirdly, the owner, Monica, who happen to be the lady that I made my appointment with, greeted me and told me she would be with me shortly. Once she got me soaking for my pedicure she offered me a glass of wine, tea, or water. I went for the wine of course :-) I was extremely pleased with my pedicure. Monica did a great job and it was honestly one of the best pedicures I have ever had. I did not feel like I was being rushed through the process like I always do at other salons. She really took the time to give me a quality pedicure and catered to my specific needs. She even gave me some tips on how to care for my feet between pedicures and she introduced me to pedi-socks, love them. This is now my new favorite nail salon in Chicago. I highly recommend it. Loved everything about it. My feet thank you! read more

Although I was excited to get my nails done by a high school student, especially because that means this business cares about building generational wealth, the quality of the acrylic overlay was pretty terrible. It was too thin at the nail bed and too thick at tips. Also, she couldn't do the level of design I'd made a reservation for. And when one of my nails came out sloppy, her response was 'oh that's the way you sat your hand", not to fix it. Lastly at $95 for a less than mediocre acrylic overlay with basic design and pedicure, it took almost 4 hours, about 45 minutes of that waiting after my appointment was to begin. I'm sure there are great nail artists in the shop, I'll just have to book one of them. read more

I visited A Polished Work at the end of a very long Friday. The experience was great. I was offered a beverage as soon as I walked in, the decor is very cute, and I did not have to wait long for my service. The owner, Monica, gave me a flawless pedicure and helped me with a color choice. I will be back! read more

A Polished Work - Ice blue pedicure! - Nail Salons Near Me - Chicago, Illinois

This is absolutely the best nail salon I have ever been to! The service is outstanding the sanitation practices are phenomenal and the pampering session is just what the doctor ordered! And to put the icing on the cake it is a black nail salon- such a rare gem ! Im done searching! Thank You Nina! read more

A Polished Work - No chip color change... Cold purple essence - Nail Salons Near Me - Chicago, Illinois

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Thank goodness for Yelp! I read the reviews here and decided to take my Granny here for her 100th Birthday! She's never had a manicure in her life so this was a treat. Dione was our nail technician and she did a fabulous job. We got the no chip gel polish in silver glitter. I'll attach the pics so you can see. I won't know how long the gels last yet since I'll be leaving my Granny today after 2 days of polish wear. The whole process wasn't long at all and you need to make an appointment. The place was very clean and the interior design was beautiful with accents of purple. I'll attached photos as well. I found the salon to be out of place in the neighborhood since it was residential with no neighboring stores. That being said if you're in the neighborhood make sure to stop by and get your nails did! read more

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A DIAMOND in the rough! The Grand Crossing area is not some horrible nightmare; however, finding a gem such as this salon is a rarity, but a blessing. Selected this location on the whim when I realized my go to nail salon was not open on Mondays. Peeked around on Yelp and saw this was nearby and open...yes, on a Monday! The atmosphere was very inviting. Lovely interior design! You walk in and definitely know this is the place to be pampered! My nail technician, Monica, was phenomenal!!! From the moment she opened the door till the moment I left, she made me feel welcomed. You almost feel as if you're being welcomed into her home. Her experience is very evident and she shows that customer service is a top priority for her. Applauds all around!!! So good you want to keep it to yourself as your own special treat, but everyone needs a taste of this awesome experience! Black owned and a great experience is an unfortunate rarity, so please go and support those who break through the stereotype... ...I definitely will! read more

Where do I begin. First I don't ordinarily post stuff, good or bad but actually got the idea to post here during recent visit to the salon where a friend of technician (Tomocha) jokingly said he was posting something negative about her services! Well, the good first: place is Black-owned, which is important to me, has a clean appearance, they offer you a beverage when you arrive, the owner (Monica) is the redeeming factor here with a much better personality & sense of budiness with better skills than the only other technician I've seen there and they accept walk-ins. Now the bad: over-priced for the generally poor customer service, have been there 3X, trying to support a neighborhood business and have yet to get a satisfying Mani-Pedi that I'd want to show off or NOT have to remove & re-do myself! Experienced Tomocha's non-professionalism & attitude, poor quality polish that bubbled (2X) or did not dry after 3 hrs! Last visit on a Thursday late afternoon, called BEFORE I walked in, looked for a place to put my wet umbrella and was rudely TOLD by Tomocha, "just put it anywhere, the sooner we get started the faster you can get out"...mind you, I was not the one in a hurry; however, I guess she was! I almost halted my services with her and wished I had because after I got home and closely checked her work...sooo very dissapointed!...do much more to add. $70 not well spent. Looking for another nail salon! read more

A Polished Work - Does adding oil make me feel better about polish not covering nail on ALL sides, multiple toes?!...NO! - Nail Salons Near Me - Chicago, Illinois

This is sincerely a gem on the south side...Beautiful decor, relaxing space with beautiful energy from the staff and other customers. Had a pedicure service today that was AWESOME! My technician was Nina and she has my toes looking great . The customer service at this establishment was BOMB.com from start to finish! Can't wait to come back and try another spa pedicure experience! read more

I really wanted to love this place. The decor is nice and calming, the attention and friendliness when you come in is inviting. However, the no-chip manicure was HORRIBLE! I believe my manicurist is related to the owner and that may have something to do with the quality of the service but it was bad work. She did not clean up my cuticles well and I didn't correct her during the manicure because I was afraid that with her lack of skill she would nick/cut me. She proceeded to put the nail polish on but didn't put it on correctly, leaving gaps and pieces of dried nail polish hanging off the nail. She would even have me balance my hand in mid air while she put the nail polish, without any support or stabilization. I got home and realized how bad it was and called to speak to the owner; a gentleman listened but didn't offer for me to return to fix it. I then emailed them to attach the pictures so they would be able to see the bad work for themselves. However, I never received a response. It has been a month since. I wanted to like this place and wanted to return because I want to support local businesses but unfortunately they failed at service recovery. So, I will not go back and will not recommend this place as I hoped I would. read more

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I really love this Nail Spa. The customer service was awesome. These ladies were very professional yet they made me feel as if I have been coming here forever. The space is beautiful. They are very clean. As soon a you're done with your service, someone is right behind to bleach & sanitize the station & utensils. read more

Got my nails done for prom in 2016 and my graduation was the following week and all my nails popped off before i got to graduation.. they are expensive i got my nails and feet done i had a full set and it was $70 all together. I had one small design. And i asked to get my nails longer and she said that would be a extra price.... DONT GO THERE IF YOU ARE TRYING TO GET A FULL SET. To expensive. I was better off going to my regular place read more

Professional service, shop is super clean and organized, this place is an oasis in the city. Deion did my pedicure. She started out by asking if I had any medical conditions or allergies. I don't have any but it was nice of her to ask. I was offered water or juice then escorted to my seat. I attend New Life Covenant which is just around the corner. I had no idea that this place was here. Do yourself a favor and schedule an appointment ASAP. You'll be glad you did. read more

The environment is very pretty. Nice and clean. I was promptly greeted when I arrived. The pedicure left my feet feeling very smooth. The only critique I have is that the massage wasn't long enough. Other than that, great experience. I'd definitely return and recommend my family and friends. read more

Great place with great prices. Friendly techs and owners. Make sure you book an appointment online so you can take advantage of their rewards points program. read more

An awesome spot to get pampered! Don't let the neighborhood dissuade you from coming, the service is worth the visit. I love a skilled technician who isn't sloppy and takes care to practice good sanitation. The room is cute and I'm a fan of the music. read more