DO NOT USE THESE GUYS
On Wednesday, 5/8/24, after we drove our car into the garage and went to close it, the door became jammed and fell off the tracks loosing 3 rollers. It was installed in 2020 by A + Garage Door, the company hired by our builder.
Wanting to use the original installation company, we called them around 4:30 pm and they agreed to come out first thing the next morning. We have 4 dogs and 1 is a puppy that loves to explore and chew up everything. We had to arrange to keep all the dogs in our storage building and arrange a ride for my wife, since she could not back out of garage.
Thursday morning at around 8:30; Chris called and said he could not make it that morning; but would be here late afternoon, early evening. We reluctantly agreed and my husband took off work at 2 pm to be here, when they came. At around 4 pm we called Chris, the tech back to find out when he would be here; only to be told he would not be coming and would have to come the following the morning; which meant we would have to keep our dogs put up and my wife arrange for a 2nd ride the next day. Frustrated, we called Mike, the owner and he said he was sorry. Frustrated we called back to see if we could still get them out early evening and he told my husband "too bad" and hung up. He never would answer to repeated attempts to reach him.
The next morning, we texted Mike to see if they were coming and he said "No, get another company". We did call another company that we always used in the past at 8 am and he was there within 2 hours.
The diagnose, nothing was blocking our garage door to cause it to come off the tracks, it was all due to an incomplete installation since NONE of the original moving parts had EVER been lubricated and the bolt that should have been a "safety break away", was bolted shut; which caused our doors, rails and struts to bend and warp.
We will be notifying our builder as well. read more
