Rudest customer service ever, and it was from the owner! Avoid this place. Sounded like a good deal, but you get what you pay for. My mother wrote a negative review on limos.com, please go read their rude response. The owner himself admitted to me on the phone that he wrote it. He called my mom a "meddling mother" and made it out like we were asking for a full refund for the non-airconditioned limo. Not so. We were just asking for some kind of compensation, which you would think would be standard policy for sub standard service. You would think they would be apologetic, and proactively offer me some kind of compensation, not a $100 credit towards a future limo I will never use. Instead, he made up a whole bunch of excuses that didn't make sense. Like, we could have cancelled the service when we found out the air conditioner was broken. Really? An hour before my wedding cermony, I was going to cancel the service? And how was everyone going to get to and from the church and reception on such short notice? So absurd. Well, I finally got a hold of the owner on the phone today, since he said he wanted to hear from the bride. He was swearing on the phone with me, saying, "Well take me to court if you want, do whatever you want to do" and that he, "didn't have to deal with this sh*t", while I was trying to stay calm and explain why we were so unhappy. He said that, "if my mother hadn't gone in there like a 'banshee,' I would have offered her something." How disrespectful can you be, apparently he likes to call his clients names. "Meddling mother" "Banshee" Go take a beginner class in customer service. And he wonders why my mother became upset after she went in there with the air cond. complaint, told him a future credit was unacceptable, and he smirked at her, amused that she was so angry at his rudeness. He said that if she came in and apologized to him, he would consider offering compensation. I'm sorry, it was never he who deserved an apology, but rather he who owes us one, for many reasons now. After he said he didn't have to deal with this sh*t, and before he hung up on me, I heard someone in the office yell in the background, "Get over yourself," or something like that... Really classy limo service. Save yourself the headache and the money, go somewhere else. read more
