*Note: I haven't received carpet cleaning services from Heaven's Best, but I feel compelled to…read morewrite a review as I have, at 10:00 am, already called over ten carpet cleaning companies in the surrounding areas seeking services this morning. Of those, only three companies answered my calls, and those who answered sounded irked and/or did not have a schedule of availability on-hand and would need to return my call later in the day or early next week (what!?). Bret Wooten of Heaven's Best Carpet Cleaning immediately answered my telephone call this morning and was patient, kind, and understanding as I expressed my needs and concerns. It was a relief to finally speak with someone who did not seem hurried or irritated that I was needing to use their business for services.. Heaven's Best Carpet Cleaning is not located in Boone, NC, but the company does service this area with some notice. His next availability for my needs is not until early July, so I am unsure if I will be able to wait that long. If so, however, I will certainly schedule an appointment with this company. I feel genuinely compelled to write this review and mention the top tier customer service I received on the phone this morning. If you are seeking carpet cleaning, I highly recommend calling Heaven's Best.

From the owner: Serving all of Catawba County, Heaven's Best is a company you can trust. Our cleaning technicians…read moreare clean courteous, knowledgeable, trustworthy, and prompt. We take pride in our work and realize customer satisfaction is critical to success. Our services include residential & commercial carpet cleaning, upholstery cleaning, wood floor cleaning and polishing, tile and grout cleaning, spot and stain removal, fabric protection, and minor carpet repair. Our customers tell us we are the best carpet and upholstery cleaners they ever used. At Heaven's Best we believe in providing McKinney honest value and exceptional service at a reasonable price. AND its dry in one hour! Heaven's Best Carpet and Upholstery Cleaning of Catawba County is an independently owned and operated franchise of Heaven's Best Carpet Cleaning.

Great service, quality work by a father- son team! We are very satisfied with their work and…read moredefinitely recommend!

Gavin's carpet care did an amazing job on our carpets and rugs in our house. He was very thorough…read moreand took the time to explain certain stains and how he cleans the carpets. Very friendly and provided outstanding customer service! Not to mention his affordability! Great price. Would highly recommend!

Mike cleaned our carpets last week. We had damage that i thought was going to be there forever. We…read morecan't see a trace of the damage and all of our carpeting looks as good as the day it was installed. We will always use Mike's in the future. Bob Bruton

The carpet cleaner was punctual, friendly and competent. He did an excellent job and was in and out…read morein quick time.

Outstanding service. Carpet looks great. Quality of work and value are best in the area Look no…read morefurther.

In my opinion, no other carpet cleaner has ever surpassed this company in their quality of work and…read morethe satisfaction they provide. I thought my carpet was ruined, but after Wayne's crew performed their magic, the carpet looked absolutely brand new! And it stayed that way as long as I kept the dogs off and did my part by vacuuming regularly.

We were amazed at the quality of work by Dolbier on our old Persian rugs, they came out looking…read morelike new! Derrick Bond, the gentleman who delivered our rugs, could not have been kinder and more helpful. He helped us move all our furniture around until we felt it was in the perfect place. We just can't say enough good things about Dolbier, we highly recommend them to anyone who wants professionally cleaned are rugs. And hope that you get Derrick to be the one who delivers! Great work!

I am filing this complaint against Dolbier Disaster Restoration (DDR ) for reasons that are listed…read morebelow. These events occurred while they were repairing our roof. A large tree limb fell onto our roof. It created holes in the shingles, sheeting and decking. The damages were covered by our home owner's insurance policy. The insurance adjuster allowed for replacing the shingles and sheeting on the entire roof and to repair the damaged decking. DDR was selected to do the repairs, they were provided with the adjusters' scope of damages--replace the entire roof and repair decking. I used the following terms to identify my view of the structure of a roof. Shingles are on top of the roof, sheeting goes between the shingles and the decking, we had two layers of sheeting, felt and titanium, decking are 4x8 sheets of wood that are attached to the rafters. The roof that was struck by the limb and authorized for repairs was one entire side of a gable roof. I happened to climb on to the roof and observed the roofers as they were working.This is what I observed-- 1. Approximately 1/3rd of the roof had been removed. The roofers were in the process of replacing this part of the roof. The balance of the roof was untouched. DDR was authorized by the insurance adjuster and myself to replace the entire roof. They arbitrarily opted to only do 1/3rd of the roof. Why would DDR replace 1/3rd when they were requested and authorized to replace the entire roof ? 2. I observed that the roofers were in the process of laying down felt paper. They were rolling the felt over a large hole. The hole was very noticeable- it was about six inches wide. A visual inspection showed the hole was also in the decking. The titanium was not present. It was very clear that the workers were going to cover the hole and not repair the decking. There were other holes in the roof. They had already covered these holes with the felt paper. There was no material on the roof to repair holes. It seems reasonable to assume that the other holes were not repaired-they were covered with felt. Later I found on the ground the piece of titanium paper that cover the hole, apparently the roofer cut it off and threw it over the side. It has a large tear where that the limb made I have this piece of titanium. I contacted DDR and advised them of this situation. A few days later a different crew arrived. They properly replaced and repaired the entire roof. A frightening thought --Without proper roof repairs, rain would continue to entered our home year after year. We all can envision the consequence of the damages this would have cause to our home. Thank goodness my 78-year-old body gave me the strength to climb onto the roof. I do wonder if this happened to a person unable to climb onto the roof, or assumes the repairing company would do what the insurance company felt necessary to properly repair their roof. Can you imagine what their life would be like when these defects was discovered ??? FYI, I've been in the property casualty and risk management insurance for over 40 years. My first job was a claims adjuster. I've worked with very honorable professionals. It is very difficult for me to imagine that companies can provide this type of service and walk away leaving the homeowner in a pickle while there were fully compensated. Thanks for taking time to review this matter. Regards, Tim Cummings, CPCU

The service is amazing and very professional. In the process of clearing out our deceased parent's…read morehouse mold was discovered. Mark and crew when way beyond in doing the work that had been agreed upon, and at no extra charge! Amazed and pleased to find a service that has integrity.

From the owner: Carpet Cleaning,Fire and Flood Cleanupread more

Heaven's best was very responsive, quick to schedule an appointment (I'm talking next day), easy to…read morework with, and very fair in pricing. It was a difficult job due to a lot of pet hair and pet urine, and when they finished, the carpets looked new and smelled so clean. It was a rental unit, and even the rental agent commented that the carpets looked exceptional. I would definitely recommend!

Easy 5 stars. Real review and I had them take care of two rooms for me. While I didn't have devils…read morecoming from my dogs, I did have mildly dirty paths from them coming into my living room. Mark and his son were prompt, professional, and completed my job with great results. Being a military vet, I try to use fellow brothers. Mark is a Marine and the same attention to detail we have in the military he uses in his cleaning. Honest and price conscious! I'll have them back next year and from then on! Thanks brother!

Called for service on Friday. Mike came out an hour and half after call. He did a wonderful job on…read moreour carpets. I am extremely pleased and grateful. Decades in the business I know I can depend on Parsons to take care of us!

From the owner: Residential and Commercialread more