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A No 1 Autos

5.0 (1 review)

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9 years ago

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Acura Of Bay Shore

Acura Of Bay Shore

(89 reviews)

I bought a certified pre-owned '21 Acura in December of '24. When I took delivery, I had difficulty…read moreconnecting with the dashboard to use Android carplay. I told them within a day and was told to buy a better USB cord. It got more glitchy so I asked the service dept for help. It's now where it gives me multiple error messages about needing maintenance whether it needs them or not. I go through a series of clicking off warnings when I start my car, if it feels like it. If something goes wrong, I am now in the habit of ignoring all the fake warnings. When I use GPS through Android carplay it cuts out whenever. Sometimes I can stop the car, turn it off completely & open the door to start over again, but other times it just won't go. I got that tip from Google and other people who have Acuras like mine and battling the same issues. It's so bad that I had it in to be diagnosed and was charged over $200 to tell me there is a problem with a sensor or wire inside my dashboard and that they can repair it for between $6-700 plus tax with no guarantee of fixing it. Or I can replace the entire dash for over $6,000 plus tax, which they recommended. This problem was there before I took delivery and I made note of it within 24 hours. It had only 31k mi and this should not have been malfunctioning at only 3 years old, and even now at only 42k miles. I had to replace the brakes on the car because a pad slipped and a caliper locked. A mechanic told me that that's super rare and was shocked. The expected time to replace brakes is 50-60k mi. With tax it was approx $750. I was told it was dangerous to drive 3 days after it started making noises/grinding. This "certified pre-owned" car needed new brakes at approximately 3/4 of the brake life it should've had. I've never needed brakes done ahead of schedule before. American Honda decided to show "goodwill" and pay 75% of the cost of replacing my dashboard. It would be over $1,400 plus tax to get it working properly. I asked them to replace it and to refund what I had paid to have it diagnosed. They should compensate me for all the hassle I've gone through for 16 months. Each time I need to bring the car in, it's almost an hour round trip and I am stuck waiting while they do the work. That is taking gas, time & energy to fix a problem that I shouldn't have had and it's stressful while I am driving and it's glitching. American Honda called to tell me that they're not going to show me more "goodwill" than the 75% offer. Her argument was the car was "as is". If it had been disclosed to me that it had this glitch in it and what the cost would be to fix it, I'd have passed on buying the car. I bought certified pre-owned and thought I had the protection of buying it from a dealer and bringing it in for its service from them. What should certified pre-owned mean to consumers? I took that to mean the car was checked out extensively, as signs touting their careful checkpoints assured me. I paid more because I thought it was safer. She told me I accepted the car as is and I had a chance to test drive it, which did not show any problems, so how do I know there wasn't a glitch between when I first saw it/put the deposit down and when I picked it up 2 weeks later and finalized the deal? I do know that as soon as I got it and was having problems, I notified them immediately, called back several times and brought it in for service, noting it each time. As a realtor and it's in the code of ethics that I have to disclose defects or anything that a materially affects the value of a house that I'm aware of to a buyer. I'm not allowed to hide a lemon or pass along something undisclosed. As a consumer, I trusted their service department that had checked out the car "thoroughly". They did not tell me about this issue before taking ownership. This soured how I feel about Acura and Honda. I bought from them since my first 1995 new Honda Accord. I am not being treated like a valued customer nor a long-term customer. Perhaps they're not making the cars as well as they used to. They are not standing behind their product. I thought I was buying quality and peace of mind. I spent extra because I had faith in the brand. If the car was functioning properly, I would be thrilled, but now I am not. I shouldn't have to pay out of pocket to have a dashboard function on a young car with low mileage and certainly not have bought it that way as a certified pre-owned dealer transaction. I feel like I made a mistake trusting Acura of Bay, and the Acura &, Honda brands Shore to sell me a car that was functioning properly.. Even if they weren't aware of it, they should have fixed it right after I bought it and should now, after all I've put up with. What's the point of buying from a dealer if you don't have their protection?

Great Service! Our salesperson Ronald was respectful and knowledgeable. And helped us set up the…read morevehicle. We got the new ADX.

Nissan of Bay Shore

Nissan of Bay Shore

(170 reviews)

Henry at Nissan of Bayshore made my entire experience smooth, comfortable, and genuinely enjoyable…read more From the moment I walked in, he was welcoming, attentive, and never pushy..just focused on helping me find exactly what I needed. He really cared about getting it right for me. On top of that, Henry was just a great person to talk to. We had some really nice conversations beyond just the car, especially about his dogs, his pitbull and his French bulldog. That personal touch made the experience feel much more genuine. If you're looking for someone who's not only professional and helpful but also kind and easy to talk to, Henry is definitely the person to see. Highly recommend working with him! Thank you! Christine S.

I had such a great experience at Nissan of Bayshore and truly appreciated how friendly and…read moreprofessional everyone was throughout the entire process. Henry, the car salesman was incredibly patient and helpful. He took the time to go through all of the numbers with me and made sure I clearly understood everything before moving forward. I never felt any pressure at all, (which made the whole experience that much better). Matt the product specialist was fantastic. He took his time walking me through the car and explaining all of the features so I was confident with everything before leaving. They both made sure all of my questions were answered and didn't rush through anything. At the end of my visit, the boss Simon stopped in to personally make sure everything about my experience was going well and that I was happy with everything. Overall I am very grateful for their help and would confidently recommend them to anyone looking to purchase a car 10/10 will definitely be returning when my daughter is ready to drive!

A No 1 Autos - car_dealers - Updated May 2026

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