So I'm visiting from out of town to see a few old friends. Unfortunately for me, this past Saturday…read moremorning I ran over a pothole on the Long Island Expressway and it blew out my back tire on my Sienna. I called a total of three Toyota dealerships and I eventually landed on this one since they had both my rim and my tire in stock. Also, they do same-day service on tow-ins. One other dealership I called said they had to wait 24-48 hours with no exceptions in order to work on a car that was towed in, which I thought it was weird. I came to the service area and I was so fortunate to have Brenda help me from the service center. I explained to her my situation, visiting out of town to go to a gathering later today so she made sure I was prioritized despite my stressful situation. I wasn't able to stay another night and all dealerships close on Sundays so I had to get it fixed asap to go to my gathering an hour away from here and then drive home with my family of four the following morning. Thankfully it wasn't that busy that day and I got there around 11am and was able to get my tire fixed and out the door by 1pm. I was so elated and profusely thanked Brenda for all her efforts in getting my car fixed asap so I could not miss my gathering I was already late for and to get home safely the following morning. Thank you so much Sunrise Toyota and Brenda for not ruining my weekend trip to NY! I know it's probably unlikely to come back to this specific location, but would highly recommend this spot for any of the locals who live nearby.

The tire center never checked for a warranty and I had to pay out of pocket over $200s for a ne…read moretire after I was ran off the road a towed to there tire center

They boast that there are no hidden fees, yet each vehicle is advertised as "Down payment of $2500…read moreor equivalent trade included in advertised prices"... what is that if not a scam ??!!

Great car dealer! Will buy from again. I purchased a 2014 jeep grand Cherokee for my son and all…read morehas been good!

My husband and I were going crazy looking for a small pickup truck. We had stopped by a few smaller…read moreplaces in hopes of having a decent choice of stock and avoid the salesman BS you get with most larger dealerships-no luck. One place, told us if we didn't put down at least 7k on the 14.9k Tacoma he had, the payments would be over 350 a month. We were so discouraged and I was about to just give up. On our way home the Husband said lets just stop by this Mint place that I pass it every day and I keep seeing this gorgeous frontier they have. (so i am like eyes rolling back please shoot me) But...we did. To be honest, I just had a good feeling about the place from the start. (a rarity in a dealership) Their entire stock was small, but looked so well kept and clean as was their office. It was impressive in the midst of this pollen tsunami we are having that they kept the cars so shiny and nice and it told me they car about the place. We them met Steve, who was warm and calm and not even the least pushy- he was pleasant actually. We saw the frontier and left our number. No pushing involved at all. We were just looking. Later when we got home, I was thinking about the place. I decided to give steve a call and explain our situation and needs and tell him that we had been told over and over we need more than 2k down or we wouldn't be able to keep the payment down. Steve told me not to worry, let him work it out- We went in the following Tuesday and within an hour we had a beautiful, well maintained Nissan frontier with low miles, clean carfax and a ridiculously low monthly payment. Steve had gone through a local credit union and gotten me a very affordable loan. It was literally 1,2,3 done. They had it gassed and clean and explained every step of everything. To be honest, I have no idea how I have not heard more about this place they were just awesome. Really- They even tried to throw in an accessory they had on hand that didn't end up fitting, but it was the thought. I was given a much needed cup of Starbucks --when they ordered theirs, they included coffee for us too. Nice guys--this was actually a fun experience if thats even possible when car shopping. And if you saw what our second vehicle looks like...You'd say wow... we got a great deal at the end of the day and we are thrilled.

A reputable dealership would rather return a hold deposit and keep their reputation intact. Very…read morerude and childish when I found issues with the RV they were selling!

I contacted this company to purchase my daughters car. Came to the location to see the car and it…read morewas just as described. The person that helped me was Edgar and he was great to work with. No hidden fees and the price for the car was more than fair! I am glad i selected them & do recommend them.

Finally! A great experience purchasing a car. An RDX SUV from a wonderful group and a great team…read more Our salesperson, Gabriella, was astounding. There was absolutely no sales double talk, she was consistent throughout the entire buying process, and it was a same day purchase. She had everything moving rapidly, she worked very hard to earn these 5 stars, for sure. A great young lady with the most excellent personality unlike any car salesperson I've met before, and I've bought a lot of cars in the last 50 years. Her patience was above and beyond. Let me add that unlike others in this business, she knew her products. I couldn't stump her, not that I was trying, but she satisfied all of our concerns. To finalize our deal, she called on her manager Brandon. Now there's quite a gentleman. There was none of that "where would you like to be at monthly", or "what works best for you?". There was no script. He did something most managers in dealerships never do, he listened to us, and just a few minutes later, we made a deal. Shocking, I know. This dealership has a great model, a model that other dealerships could learn a lot from and most especially, treating clients with concern, and respect and giving them 100% of their attention when they are speaking with you. At the end it was time to meet the "devil", the finance manager! Well, once again, we were surprised. Kazim, like Brandon and Gabriella was friendly and got our paperwork done with no gimmicks, hidden fees, or any other games finance plays when you sit down. The process was seamless. Of course, he recommended something I would advise anyone to add to their purchase, and that's tire and wheel protection, unfortunately I declined because I hadn't used it on my last purchase, in hindsight, maybe I should have taken it. But again, there was no pressure sales from Kazim, no pushing, just good advice. I have to say that we were very happy with the price we were given, it was more than fair, but it is not the only reason that I would return to this dealership, it was just part of the entire package. Good luck to all here at this dealership, never change, you're doing it the right way, thank you for everything!!!

DON'T GO TO ACURA OF BAY SHORE!!!!…read more Customer Service is very poor in the service departmen at Acura of Bay Shore . When I asked to speak to a manager, because of a couple of ongoing problems with my vehicle, I was taken to the manager's office. The manger stood up with hands on his hips and was rude with an instant attitude. He was a very big tall man and tried to intimidate me with his stature. . Nothing was resolved. Till this day I'm still having the same issues with my vehicle: 1LOUD NOISE IN FRONT OF CAR 2. CANNOT CONNECT DEVICE TO PLAY MUSIC 3. EVERYDAY OR EVERY OTHER DAY TIRE PRESSURE IS LOW. Acura told me my rotors needed to be replaced. (They said this after I took my vehicle there several times) for the same noise. The first time I told Acura of Bayshore about the issue, they claimed they did not hear anything. Now all of a sudden it's my rotors. I went to another dealer and an outside mechanic and both said nothing was wrong with brakes tires or rotors. Acura of Bayshore have been running me around for almost a year and they're -not even trying to fix the loud noise that's coming from my car or any other issues pertaining to my SUV. I still have my warranty and they are not honoring it. Acura of Bay Shore appears to be very shady and unprofessional, and I still need my vehicle fixed. I purchased my car there almost a year ago and they think they can tell me anything and send me on my way. I spent money on tire warranty and warranties for my vehicle. They look for issues that I have to spend money on. Even then I don't belive them. Make it make sense

I purchased a 2026 Nissan Pathfinder and love it, my car salesman Henry was very nice and helpful…read morethroughout the whole process I suggest coming to this dealership if you' looking for a new car and want a speedy process

I had no intention of actually going to this dealership. But, I must've applied for financing or…read morethey received my information from Westbury Nissian, because I was contacted by a Wilmer, and told I qualified for zero down financing. I went in at 5:30pm and waited almost 45 minutes before I was even seen. No Wilmer... I asked for him and two different gentlemen came to help me. One sales associate (tall bearded guy) basically asked me, "what's your problem" because I was complaining about not working with Wilmer. I explained to them, I had been told by Wilmer, I qualified for a $33,000 zero down loan. I sent him paperwork and really didn't feel like starting over with someone else. He informed me that Wilmer only made the appointments. Really? Because, I feel like Wilmer asked for some wild information, if he only set up the appointments. Mind you, I'm with my daughter, my two month old granddaughter and my Son-in-law. Now, it's about 6:30, at this point. Ok, to the crux of this whole thing... I have a 2025 Mitsubishi Mirage... in my name that I pay the financing for, but ex drives it. Ex is the financing for a 2021(?) Ecosport my daughter drives. I made it clear to Wilmer... I can't trade Mitsubishi in because Ex drives it. Fast Forward, I'm called in "early" to the finance manager, (maybe) Freddie. When, I say asshole... he calls me in with a condescending attitude, "I'm calling you in early. Help me help you." Then, hits me with your approved, but then asks where's my Mitsubishi? He has the NERVE to say to me, "you seem upset and frustrated at me, I can stop helping you and you can leave if you want!" I said, Yes, I'm frustrated- all of the terms I agreed to are now changing, you literally put together a whole loan (I was approved for) predicated on me trading in a car, that I made clear I can't trade in. As soon as, it looks like I'm walking out the door, He said, "I can do something else here. Just go wait outside." It's now 8:30, my daughter is nursing my grandaugter in her car and I'm sitting with my SIL. My daughter comes in upset and says, "Did either of you guys send 'the guy' outside to talk to me?" We said, no. My daughter tells us... she didn't know how the guy knew she was out there, but he opened up the car door, while she was nursing to ask her for paystubs. Now, my SIL was pissed off, the bearded Salesman, happens to come over in the midst of all this. My SIL looks at my daughter and says, "Was this the guy?" She says, yes. My SIL looks at him and says "What's going on? Did something just happen?" (Literally all he said) the salesman played dumb, My daughter interrupted and said, it was really inappropriate for you to walk over to my car, and open the door while I'm breast feeding. Meanwhile, at this point, it's hitting me that they asked for her pay stubs. I asked why, and bearded Salesman says, "Oh, because Freddie decided to put her on the loan." So, my daughter is emailing financial stuff to them, and they call me back to the finance room. Freddie starts by saying, "I'm a helpful guy, but, does anyone you're with have a problem with my guys? I can't have any fighting or anyone getting hurt." I went through the whole event and not once did he apologize. He shrugged and said, "Ah well, I wasn't there I don't know what happened"... WHAT??? Then, why are you involving yourself? I started to address the fact that he added my daughter to the lein, he actually said to me "Is she not an adult?" Adult or not... it's my loan and I have the right to decide who is on it. My daughter is 20, out on Maturnity leave, makes less than me and has 0 credit. So, I'm confused at how she's actually going to help me. He said, it will prove to the bank why you need a second car. Never in my life... He and I are going back and forth. Then, he decided to submit the paperwork in the morning. So now, it's almost 9:30, baby crying and we leave with nothing. Freddie tells me he will be in touch with me the next day after he hears from the approval department. The next day, I'm at work. Texting back and forth with Dave. Finally I call Dave and he said, I haven't heard from Freddie either. Dave said, let me call you back. He calls back and tells me Freddie never submitted the paperwork (after I got the approval with my daughter) because he didn't think the bank would like the statements she supplied... what? We were approved, they just wanted bank statements... unbelievable. Yesterday, I go into a Jeep dealership, turns out my credit was almost 200 points higher than Nissan tried to tell me. In addition, I qualified for a loan (alone no cosigner) without having to trade my Mitsubishi in for the new vehicle. FM also told me, that the reason that the bank was trying to get me to turn in my Mitsubishi was because, they financed my Mitsubishi, and my payment was due (not late) but it looked I owed them money. Nissan could have told me that and I would have just paid the bill.

This was the easy car purchase ever! No going back and…read moreforth, they gave us the best deal and Joey was the most helpful car salesman I've ever worked with! The management was so helpful and the finance department got us the lowest interest on our lease agreement! I couldn't be happier! We leased a CRV and everyone there came together to make it feel like we weren't even at a car dealership. It was a wonderful experience!

My husband went to check out cars. He was just looking but the price sounded good so he's was going…read morefor it. Needed a co sign and the woman in finances promised my husband that they were only going tp run the credit two times. Welp they didn't they ran it 4 times. Four hard inquiries on our credit. We were both livid. So we backs out on the deal and ended up not getting the car and went somewhere else.

A complete end-to-end solution for buying used vehicles within your budget. Tanya and Joe helped us…read morechose from a wide variety of cars at a very good price. Great experience, great people. They are very friendly and great at service. A must visit to buy your next used car for the budget you want :)

Bought my son his first car... a 2005 Jeep Grand Cherokee. From the moment we met Tanya and Joe, we…read morefelt like they were old friends. They're such nice and honest people with beautiful vehicles for sale. We went to 4 other places before Platinum and the next time I'm looking for a quality used car, I'll save myself the hassle and just call Tanya. The truck is beautiful, runs beautifully, and is pristine!

Husband just bought a car here. They were very reasonable and made the process seamless. We even…read moreget to avoid a trip to the DMV! Staff were very friendly and accommodating. Impressed with this dealership!

Michelle was awesome ! Walked me around the lot and helped me pick out my car! She knows her stuff…read more She made the entire process enjoyable . Recommend you ask for her .