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    A New Beginning

    4.0 (4 reviews)

    Services - A New Beginning

    Haircut

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    Salon Avalon - Interior.

    Salon Avalon

    4.6(727 reviews)
    0.6 mi
    $$
    Locally owned & operated
    Luxury

    I have thick Asian hair, so cutting it can be difficult and time‑consuming. Jee is amazing. She…read morelistened to my requests and concerns, and made sure I understood everything she was doing. Jee also has a genuinely friendly personality. I'm already looking forward to my hair growing out so I can have her cut it again. The staff and owner of the salon are also very friendly, and I feel like I can trust them with my hair as well. Overall, my experience has been wonderful, and I can't wait to come back.

    I had really long hair down to my hips, I went in for a trim and some short layers since my hair…read morewas really think, I made it clear I wanted to keep as much length as possible but just get rid of some dead ends and I wanted the bottom thinned out. I also had bangs that were slightly uneven so I asked her to fix that. The lady who cut my hair asked if I wanted I blow out, I told her no, I wanted to walk out with wet hair to see how it would dry naturally since that's what I do regularly. She was apprehensive but I was firm that drying naturally was what I wanted and that I didn't want to the appointment to take longer due to drying. She cut a good 8 inches off, the left and right sides were different lengths, the layers were super choppy, random, and uneven. The ends were not thinned out how I wanted and she didn't touch my bangs. At the end she said "I know you didn't want a blow out but I'm going to do it anyway" literally. She curled the ends and when I left I noticed the ends were uneven. I don't know if she curled them thinking I wouldn't notice but it was hard to miss. I was really sad to lose that much of my length since it took me so long to grow out and I wasn't expecting to get it cut, only a trim which by the way was $90 (partly because the cut was an hour and drying was another whole hour so I had to pay for 2 hours even though I didn't want the blow out) but I went back in because it was too bad to wear in public and this was less than a week before Christmas. I went back in, I told her my hair was really choppy, she said "well you asked for layers" I told her "but this isn't layers this is random pieces of different length, there are longer pieces on top of shorter pieces. She got really defensive and said I kept "moving my head." No I didn't and even if that had been true blaming the customer is just a really bad way to run a business when I'm just asking it to get fixed. I told her I wanted my bangs fixed as well and because they were uneven, she said "you came in like that" I told her "I know but I wanted you to fix them" during this argument the manager came in and had me sit down, he told me they could fix it and had another girl start working on my layers, he said that he would take care of the bangs. The Second Lady working on my hair in my opinion was really rude, she pointed out some grey hairs and I said "I know I have more of them in other places" she said "how old are you?" I told her 25 and she made a face that seemed extremely judgmental. I also notice while she was cutting my hair, she held the scissors and comb in the same hand and while combing my hair I saw her accidentally cut pieces an inch away from my scalp and I felt the scissors tug as I saw her wave LONG pieces of hair away multiple times. She also kept commenting on how thick and tangly my hair was which felt insulting. As I was in there the second time, TWO other customers came in separately saying they were coming back because they had issues with how their hair had been done, the manager didn't respond with "ok let's fix it" even when I noticed the customer wasn't trying to argue they were willing to pay more they just wanted more done, but the manager was very defensive about explaining "this is how it's done" blah blah blah when in my opinion it would have been better to say "what you asked for is ____ this is what we did but if you want more than that would be ____ it will cost more to get you want you want but we can definitely do that if that's what you want". By the time I was done I had been in there for over 2 hours just with the second time I went. I didn't have any layers when I left they basically just cut my length to the shortest piece the first girl left me with which made my ends sprawl out since I had really thick hair and my hair was about boob length now, my bangs had more heft but I didn't like the way they framed my face, to be honest I just wanted to get out of there, I had clearly made a huge mistake going back. When you go to a hair stylist, make sure you go to a place where you know they will LISTEN to what you want, not do some random stuff or get defensive when you asked for something different. I didn't take a picture of my hair after the second appointment, the length wasn't badly cut it just wasn't what I asked for, not thinned or layered at all, and like 13 inches shorter than what I wanted, I've had it cut since then by a hair stylist who LISTENS to what you ask for.

    Photos
    Salon Avalon - Interior of new location.

    Interior of new location.

    Salon Avalon - Interior.

    Interior.

    Salon Avalon - Interior

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    Interior

    Hair At The Ritz

    Hair At The Ritz

    4.5(295 reviews)
    0.5 mi
    $$

    While on the hunt for my now discontinued shampoo formula I called into Hair At The Ritz and it…read moreturned out they had a couple bottles in stock! The service was incredibly friendly and warm and they were able to set them aside for me in a little bag. I dropped in to pick up the bottles and she even walked me across to check the other location's stock as well. Just so helpful and kind of her. Thank you so much Hair At The Ritz!

    I usually go to Lisa at the Hair on the Ritz salon in Pleasant Hill and have always had good…read moreexperiences with her, but she was on vacation the last time I was there a few months ago. I was referred to Ramona instead, and unfortunately, my experience was disappointing Ramona was polite and seemed nice at first, but when I asked for her professional opinion on what kind of haircut would best suit my face shape, she didn't have any suggestions and appeared unsure. During the haircut, she was interrupted by a phone call from another customer and stepped away to speak with them for almost ten minutes. I was left sitting mid-haircut while she discussed hairstyles with the other client. I felt this was very unprofessional -- she should have asked the receptionist to take a message and returned the call after finishing with me, rather than leaving me waiting in the chair with my haircut unfinished. When she came back, I asked if she was almost finished, and she said "oh no, not at all." Yet, just a few minutes later, after only lightly trimming my hair and blow drying it haphazardly, she said she was done. Someone else paid for my haircut and added a $10 tip before seeing the results. I tried to stop them, but the payment had already gone through. When I got home, I noticed that the layers in the back didn't blend properly, and the front pieces were uneven, even though I had asked her to make sure they were even and layered. Overall, the service felt rushed and lacked attention to detail. While Ramona appeared pleasant, I didn't feel confident in her skills and focus during the appointment. I'll only go to Lisa for my haircuts moving forward. Thanks, Barbara S.

    Photos
    Hair At The Ritz
    Hair At The Ritz - Dark roots, new colors, "Leslie curls".

    Dark roots, new colors, "Leslie curls".

    Hair At The Ritz - Major cut, highlight and style!

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    Major cut, highlight and style!

    A New Beginning - spas - Updated May 2026

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