Book Tony. That's it. That's all. That's the review!!!…read more I typically visit every three months for an 80-minute hot stone massage and was previously seeing Gabe (unfortunately, he's no longer with Woodhouse). Gabe was fantastic--he always listened to my needs and paid extra attention to the areas that needed it most. This time, I was paired with Tony and OMG--he was amazing! You know a massage is good when you catch yourself snoring? That was me, LOL. Tony provided the perfect amount of pressure and, like Gabe, really listened to my concerns and focused on the areas I needed most. I left feeling completely relaxed and refreshed. Highly recommend!

I visited Woodhouse Spa Walnut Creek on Sunday, July 19, with a friend. I had a facial, and my…read morefriend had a massage that I had purchased as a birthday gift using an online gift card that I purchased in October of last year. Both the facial and the massage were enjoyable, and we were happy with the services we received. Unfortunately, the experience at the front desk completely overshadowed our visit. When we checked out, my friend was told she owed the full amount for her massage. I explained that I had purchased the online gift card in October of last year. The front desk immediately asked for the confirmation email. I explained that the purchase had been made months earlier, I no longer had the email readily available, and that when I called before our appointment, I had been told we did not need to bring the confirmation because they would be able to look it up. Instead of trying to help, I was told that wasn't how they handled gift cards and that they had no way to look it up. Rather than feeling supported, the interaction became unnecessarily uncomfortable and felt more like I was being questioned than assisted. The staff came across as rude, disorganized, and unprofessional, showing very little interest in finding a solution. Ironically, after insisting they couldn't look up the gift card, they eventually searched under my name, even though the gift card was for my friend, and found it. Then, after processing everything, they initially told my friend she still owed $100. When I said I would pay it, they responded, "Oh, sorry, correction, you actually have a $100 credit." That level of confusion only reinforced how disorganized the checkout process was. When it came time to pay for my facial, I was then asked, "Would you like to just do the customary 20%?" Rather than presenting tipping options or allowing me to decide for myself, the question felt presumptive and added to the uncomfortable experience. To top it all off, immediately after everything we had just gone through, we were asked if we'd like to rebook another massage. After the experience we had at the front desk, it felt completely tone deaf. There was no genuine apology or acknowledgment of the inconvenience. The treatments themselves were good, but customer service is an important part of the overall spa experience. Unfortunately, the disorganized, dismissive, and unprofessional interactions at the front desk overshadowed what should have been a relaxing day. I hope management takes this feedback seriously because the quality of customer service did not reflect the quality of the spa treatments.

I have been going to Tina for YEARS now and have loved every service! Eyelashes, brow tints,…read morefacials- she is professional, highly skilled and her expertise is unmatched. I have recommended her to friends and family who adore her as much as I do. If you are looking for self-care, a quick facial fix or a glow-up, treat yourself here. You will thank yourself! :)

I love Tina! She is so good at making me feel comfortable. Her services are excellent and the…read moreoffice is serene and peaceful. Highly recommended.

A hidden gem! We…read morecame around 5 PM on a Saturday and only waited about 15 minutes for a private tub to open up, which was much quicker than we expected. The walk to our tub was one of my favorite parts. The garden-like pathways with all the trees and flowers made it feel like we had left the Bay Area for a little while. It was peaceful and had such a relaxing atmosphere. Our private tub was surprisingly spacious and included a changing area with a bench, mirror, hooks, and even a shower, which was a nice bonus. We were also happy that our tub was open to the sky instead of covered-- it was so nice being able to look up at the clouds while soaking. I can only imagine how beautiful it would be at night under a clear sky full of stars. We came because we were incredibly sore after some intense workouts, and spending an hour here was exactly what we needed. It was clean, private, relaxing, and absolutely worth the money. We'll definitely be back!!!

My boyfriend and I came on a Saturday night. It was our first experience and we did not know what…read moreto expect but the staff was great. She walked us to our private hot tub and showed us everything we needed to know. The wait was not bad, we waited about 15 minutes when we arrived at 6:30 ish in the evening. We did one hour and it was very relaxing and soothing. We can't wait to go back!

Took my mom here for a massage because she'd been dealing with a lot of shoulder pain and limited…read moremobility and after just one 30 minute session with Jack, she was already moving better and said it felt amazing. We were so impressed that we went back for a couples massage, and I got to experience Jack's work myself this time. As someone who's hunched over a screen all day, I could literally feel him working out every knot. It was exactly what I needed. My mom's second massage was with Shu, and she was equally wonderful. She even suggested a cupping treatment for my mom at no charge just because she saw she needed it. These people CARE! We are obsessed with this place now. If you're looking for a spa that actually delivers, do yourself a favor and check them out!

Booked services off their website, paid, got here and they didn't have any reservation and I…read morecouldn't get any of the 3 treatments I was looking forward to. Very disappointing. Do not use Vagaro to book, apparently you can only call in to make appointments. I called Vagaro and they said the business confirmed the booking and took the money, and actively use their app for booking. Hot mess. Hopefully my credit card company can refund me

My 60 minute massage with Muammer was absolutely fantastic. This appointment was my very first at…read moreSpavia but I get massages regularly at other establishments in the Walnut Creek/Lafayette area. After reading a bunch of reviews both on Yelp and Google, they seemed all over the place. It's a good thing I chose to ignore some of the feedback and gave Spavia a chance. Booking the appointment was really seamless. The front desk was friendly and helpful in providing information as well as suggesting some massage therapists who could be a good fit. I made a point to fill all my necessary forms ahead of time then ensured I arrived 15 minutes before my appointment (as they instruct) to get situated before my massage. The facilities at Spavia were nice, relaxing, and clean. They even provide neck warmers for you to put on in the waiting room before your treatment which was such a nice touch. The massage itself was amazing. Before my treatment started Muammer went through all of the requests from the intake form to ensure he understood my preferences. Throughout my massage he did check-ins for pressure and gave me a heads of on what he would work on next which made me feel super comfortable. I do a lot of traditional weight training and my muscle really need to be worked on. To say that Muammer kicked my behind in the best possible way is an understatement. His massage technique and pressure was on-point! A bunch of knots that were causing so much tension melted away and I walked out of the appointment with my body feeling rejuvenated! Something that struck me as odd were the number of reviewers complaining about not getting their full treatment time. It had me worried that my services would be cut off early. Rest assured this absolutely DID NOT happen and Muammer gave me the full treatment time as booked. I think that when you actually show up on-time with the necessary grace period before your appointment like you're supposed to, you get serviced appropriately. Coming to Spavia was a real treat and I can't wait to book another appointment in the future!

Went today for the Ultimate 24K Glow Radiance Facial with Tavianna. This was my first time ever…read morehaving a facial at a spa, so I was excited and a little nervous not knowing what to expect. The front desk staff was very helpful -- walking me through the consent forms, showing me the changing area, and helping me set the password for my locker. After changing, you're given a robe and slippers. The robe is incredibly soft and almost weighted, which added to the comfort. It even has pockets for your jewelry or glasses. Phones are not allowed in the treatment area, and no video/photo is permitted past the changing room, which I appreciated (and respected) for privacy. The facial itself was extremely relaxing. The music was at the perfect volume, and the room lighting was dim without being too dark -- just enough to enhance the experience. The service included a hand and arm massage with hot stones and warm compresses, which was such a nice touch. One minute I was getting a scrub, and the next I was waking up -- it was that relaxing. They also have a retail area at the front where you can purchase the products used during your service. Overall, a wonderful first spa experience. I'm already looking forward to booking my second facial and trying other services they offer. 100% would recommend

I received a gift certificate for my Birthday from my Boss for a Head Spa. I finally got it booked…read moreand had an amazing treatment. Brooke stated that my scalp was amazing with no issues. The spa was relaxing and professional. I even received a free blow dry since I didn't need much of an analysis. Thank you Brooke for a great experience!

Rose was wonderful!!! I will be recommending her to my friends. She is a terrific massage therapist!read more

My previous cosmetics specialist moved out of state and I was lucky enough to find Jana's Spa. Very…read morepleasant place, relaxing music. My go to place from now on. I wish had discovered her place much earlier. Highly recommended. Ask for specials.

I absolutely love the new location! It's right off the freeway, which makes it incredibly easy and…read moreconvenient to get to--especially since I'm driving from 45 minutes away. I've been coming to Jana for over 12 years, and her products and services are still top of the line. Her work is always meticulous and superb. One thing you can consistently count on is her precision and attention to detail in everything she does. From waxing to facials, she delivers outstanding results every time. Highly recommend!

No frills and not particularly well decorated but clean and incredible deep tissue massages by…read moreLulu, Laura, and XiXi. Easy parking in the front. This is NOT the place to go for a girls spa day (no robes, slippers, spa water, or zen ambiance) but if you want an amazing deep tissue at an unbeatable price, check this place out.

I called and made an appointment, showed up a few minutes early and as I was being led to a room I…read morewas asked if I wanted to pay up front. I have been coming here off and on for a while and that had never happened--it tends to be a red flag in massage parlors. I said no thanks and said that I always paid afterwards. Shown into a room, got undressed, got on the table and lay there for 15 minutes. No idea whether my non-interest in paying up front led to this but who knows. In any case, I had enough additional time to get up, get dressed and leave, thinking about all the other things I could have done with the hour I just wasted.

One star after the business manager responded to my HONEST review and said, "we thoroughly checked…read moreour records and can't find any history of treatment for you." They are going to deny seeing me as a patient because they can't handle a customer being unhappy and voicing it. Instead they insinuate I'm lying about going there? I guess their botox is equally as bad as their record keeping because I've attached proof of my treatment. Sanctuarie MD y'all are liars in addition to terrible injectionists. Please stop texting me because I will NEVER return.

The staff were very welcoming and knowledgeable …read more Ann and my girl Sophia were great! Can't wait to visit again.

I would definitely recommend this banya! I'm going pretty…read moreoften there, have never complained about it, affordable price and replaced for whole week! Highly recommend!!!

First time went to unwind and actually really enjoyed the community vibes…read more They offer everything you need to relax, there's honestly not a lot of places like this and I appreciate it. Two things that I can't ignore and hope management reads this. 1. There is room for improvement on the locker room getting so crowded. 2. Do NOT trust the sandals. They are plastic and incredibly slippery when wet. Since they are not sized to the individual, it's dangerous. I slipped out of my sandals and fell down the stairs in the large Russian Sauna. This resulted in multiple abrasions and a large laceration on my forearm and I actually got stitches for the first time. Sandals have to be fixed, there's stairs everywhere here. The people in the sauna were super nice and helped me, luckily, I'm pretty fit, but it could've been really really bad. Credit to the staff for not charging me for my time there, honestly, I would've rather paid and left uninjured. I'm not 100% sure that I would return, it just happened today so maybe in time that will change.