From start to finish Ms Leslie was awesome and so kind. She was so helpful and patient. She was…read morevery knowledgeable and answered all my questions. State Farm is lucky to have her. Thank you Leslie!

A few years ago I was having trouble with an insurance matter and my agent was no help. I stopped…read morein to see Al Clark and without hesitation I was taken to Mr. Clark himself! Very nice and very helpful. Problem was solved. I really liked their agency but I had been with my agent forever and State Farm for 43 YEARS. Recently my agent retired but apparently sod her agency to someone else. Got in a major accident and needed help immediately. NO HELP WHATSOEVER. Several issues but basically she had just started and I could see after dealing with their office for 2 days realized i "got to go". Merely made a phone call to SF. I requested to change to Al Clark. It was done and guess what ? Today got a very courteous letter giving me my claim number and offering to help me with whatever I needed. What a difference. If you have any insurance agent problems or are just starting out GO TO AL CLARK. I just can't say enough good things about them. They are great. Tanya Burdett

Was recommended to Miss Mendoza, I called her office and you were directed to a call center. I…read morevisited her location the hours listed on the door so that she opens at 9 AM. It was 10 AM in the morning for cars in the parking lot and the doors are close. So far I'm not too impressed I give up on Miss Mendoza.

Very professional staff and very detailed in explaining the policy.will recommend family and friendsread more

I got my policy a few years back with this company for my new car and everything was smooth &…read moreaffordable. Then about a year or so later, they started raising my bill every 6 months with no reasonable cause but I wasn't much at first so I didn't complain. Mind you I had VERY basic coverage... no liability. Fast forward to this year, my bill is triple the amount & again NOTHING changed on my end. I haven't had to put in any claims, report any wrecks, nothing! Yet I'm paying triple amount for BASIC coverage. I really wanted to upgrade my policy at some point to add liability but the bill was so damn high I wasn't willing to do nothing but find a new car insurance policy. Once I did & comes time for me to cancel with them. I kept having to call bc I was either getting hung up on or left on hold as if they don't have time to service me. This office is VERY UNPROFESSIONAL & rude!!! I've been hung up on twice by them and all I wanted was to cancel. I am very unproblematic but it makes no sense why I have to get upset & stern for them to do something. I will NEVER recommend this company. I really thought Allstate was better than this. Very disappointing.

I was contacted by this group through an agent handling my life insurance. I went through the…read moreprocess of getting a quote for my auto and home insurance and they came back with a lower rate. I gave them considerable details about our home and they gave us an estimated replacement value that they said was more than enough for our home. Allstate then had an assessor come by that assumed we had a lot of updates and upgrades that we did not have and estimated a replacement cost that was more than the market value of our home. Even after an hour on the phone trying to adjust this estimate this still increased our annual premium by nearly 1,500 dollars which was well above what our previous insurer was charging. I tried to reach out to this company to see if we could work something out but they just said Ashton is on vacation and could not be reached. They then forwarded me to someone from Allstate who told me the assessment had increased the premium and I could cancel the policy if I didn't like it. I have since cancelled the policy and now have to deal with additional paperwork and potential escrow shortages because of this. The lack of professionalism from this group and the lack of communication once I signed off on the policy was the worst I have ever seen in all the years I have been buying insurance. Further the initial quote they gave seems like a bait and switch as the assessment should not have changed my premium that dramatically. I can't speak to the auto insurance but avoid this agency and Allstate if you are looking for home insurance.

Samantha has been awesome to work with. This is customer service at its best. They are what every…read moreinsurance company should strive to be. I'm not only excited about being a client but feel more confident in the quality of insurance than ever before. This is a company of service, kindness, and integrity! You cannot go wrong here. As a pastor, I'm so glad businesses like this still exist! Thank you metroplex! Trust me, you can't go wrong here!!!!

Talk about Great Service- last evening our friend who is kinda elderly like me and my wife was in a…read morefender bender and taken to ER for treatment She has no family here so Linda and I went to check on her-- she was not injured seriously- but had lots of pain in her chest- she asked us to see what was involved in taking care of her car which was injured a little more than she was! I called the office for Robert and left a detailed message - this was about 7:00PM I could not find a cell number so I got on LinkedIn and found Cheyenne and sent her a little note about the situation and asked her to contact me In literally less than 3 minutes Audrey calls- first to inquire as to how Janie was doing and then we discussed how to get her car repaired and to get her a rental to drive until her car is ready to go Just cannot tell you how IMPRESSIVE this type response is when you need information and to get things done!! This is the reason you pay for insurance and with service like we received from Cheyenne and Audrey in helping our friend-makes it worth every $ you paid and MORE God bless you ladies and Linda and I hope to meet you in person On the yelp scale of 1-5- - - Give Robert Adams Allstate and Cheyenne & Audrey a 10!! Dale & Linda Behan Fort Worth Tx

I needed to get renters insurance very quickly. The process was very fast, efficient and…read moreinformative.