Got in and out pretty quickly for a transfer of title and the reception gentleman was actually…read morereally friendly, which I didn't expect at a DMV. Using appointments is the way to go otherwise it could be an extreme wait. I came in and had an estimate of four hours for service and then I just made a quick appointment and got seen sooner. There was a really angry guy yelling at the women receptionist for some reason who caused a huge scene so that was a little fun, but I felt bad for the receptionist.

The newer way of things (since I swear it changes with each DMV and over time) is that you go into…read morean immediate line for a person who you say what you want to do and they tell you how to do it, what forms you need and instruct you with a few pro tips like, "Don't forget to sign and that that form you are holding." Unfortunately I was number 450 and they were at 396 so I was waiting over two hours to get called. Last year I helped work to Oregon getting a pollinators plate for the state which provides funds to the pollinators educational program at OHSU. I had my certificate to get my new plate (which is beautifully designed by a 16 year old Estacada student). When my number was called it was then fast and easy to get my new plates. The folks that work at this location all seem very friendly and knowledgeable. Ad it was there was a guy sitting fairly close to me. I got the impression he has sat down due to fatigue. One of the staff came over to update him. When the person trying to help was letting him know his wait time he kept interrupting her and barking at her. I was trying not to overhear but she was so kind even with his nature. I was impressed and relieved when he finally seemed to listen to her telling him she was sorry for the delay in whatever and that they were trying to get to his issue. I get it - people go in pissed off from the start so I definitely appreciate the kindness while they are trying to do their job and navigate very hostile people.

Arrived and got my number at 10:22 i was behind 100 people. The line moved steadily and I left at…read more11:30. The noise was overwhelming. But the staff was courteous and efficient as possible. Plenty of seating.

It's been several years since I've had to make a trip to the Oregon DMV and I just had my best…read moreexperience ever at the Hillsboro branch They were out of appointments so I had to go in as a walk in and the place was packed when I got here on Thursday at 3pm But, to my pleasant surprise, the host asked me if I wanted to get text updates about my wait. What a great service! So I gave her my phone number and was able to wait outside in the comfort of my own car and enjoy reading my book. Their system sent me a few updates as my spot in line approached. They also provided a link to web page where I could view my wait status. That was nice since I didn't have to worry about losing my place in line while I waited outside I ended up waiting just 20 minutes (they served 11 folks in that time) and got my job done in two minutes. So I had a great experience here and especially appreciate the hard work DMV has done to serve us and minimize the pain of going to the DMV office. Kudos! :)

Called to Follow up on a complaint Very satisfied with…read moreresolution. Customer service was very fast to respond and went above and beyond to deal with my issue. Made it feel like they cared about me as a customer . 10/10

Documentation can take awhile but they're pretty short staffed and have to deal with disgruntled…read morecustomers pretty often. I can in to request a lockbox replacement and was told 5-10 business days and it took 15. Not much communication and hard to reach a rep over the phone so had to come in again to get an update.

This is getting scary, i've been here enough times now that they are starting to know who i am. It…read moredoesn't even feel like a chore when i go here. and with friendly staff who have a sense of humor i find it hard to resist joking with them. If you have to take a test, be there before 3:30 in order to ensure you get to take the test. if you're retaking the test go there a little before 4 and they'll let you cut in line. if you're going to do any other things other then driving test, go there right after 4 and the wait is a matter of minutes.

I've been to a lot of DMVs across the country, I hate them. Parking was so easy, tons of street…read moreparking, appointments were easy online, walk-ins look super easy/20 min wait max. Self check in on a kiosk. They took me exactly when it was my appointment. I'm here afternoon on a Thursday. People are nice, knowledgeable and helpful. They're efficient. Even the guy next to me said that's the fastest registration he's ever done. It's clean. And downtown! Gotta say I'm impressed.

I did not catch her name, but to the woman who helped #S802 late this afternoon (blonde with nice…read morecoral nails, we think in #3), we said it then and will say it again: you are awesome! Thank you for handling all our issues so efficiently and with humor and kindness. Gratefully, the really lame people who can't keep track of paperwork.

I had to get tags for my car because the crappy dealer lied and said that I couldn't renew my tags…read more Liars. Lol. DMV said of course. And it's easy. I had an appointment and was on time, got a super friendly and helpful representative, who guided me to leave and go to DEQ, then come back on a priority ticket, and man alive I'm glad I did. She even directed me the right thing to do on an issue for my mom. Truly great experience. Again. I really like this DMV and I'm so thankful I got everything sorted in ONE trip!!

Quick | Friendly…read more It's been 7 years since I've been here, but they've made changes to their system, and I feel like it's made things more efficient. I had to renew my DL and get the real ID, so I had to come in. I tried making an appointment online, but the next available appointment was at a further location in over a month. It would be cutting it too close with my expiration date. I tried my luck this morning as a walk-in. I came in at 10:15am on a Thursday. At first, I was discouraged a little when I took my number and my estimated wait time was 1hr - 1hr 25 min. Within 5 minutes of waiting, I saw my wait time grow to 2hrs. Luckily, we don't have to sit and wait there, so I ran one errand. Perfect timing because the wait was a lot less than originally estimated! I was helped within an hour by a super friendly lady named Anahi (sp?). It was nice chatting with her while she quickly took care of my renewal and application. I waited maybe another 5 minutes to get my photo taken and then was done! One thing that's new (for me) was being updated with the wait via QR code. It's SO nice not having to wait the whole day there not knowing when you'll be helped. I've been to other DMVs that aren't that great and this location is my favorite.

Next to no wait, even the one time there were lots of people they were fast and efficient. The…read morepeople who work there are kind hearted people ready and willing to help a very unusual experience for a dmv and not just once, I have had a great experience every time I have gone to this dmv.

Other tellers we're talking everyone else's ear off with a bunch of useless banter. I got lucky and…read moremy teller was quick and to the point.

In my experience, any interaction with a government agency is about as fun as having teeth pulled…read more However, both of my visits to the Multnomah County building, the first to apply for passports for my two baby sons, and the second to make a correction to a typo in one of them (not the fault of Mult. Co, BTW), the gentleman working window 8, whose name I have shamefully failed to note, was friendly, patient, and helpful, answer questions and ensuring that all forms were filled out properly, and all fees and required documents clearly specified. What could have been a painful, confusing process was mitigated by his professional attitude, knowledge, and patience. Many, many thanks to this gentleman!

Probation kept my sister on for years charging her excess fees then losing her payment receipts…read more I'm not impressed & would never work here. When I called to assist no calls were ever returned. When my father wrote letters to arrange housing for her, they never responded. We wanted to relocate her case to Sacramento to help her ourselves, but the courts had to be contacted directly as probation failed to forward our requests. IM NOT IMPRESSED!

Big Shout Out To Amanda! There to obtain my driver license…read morehaving moved from another state (with a valid driver license). Checked in to get my place in line (number). Called within 15-20 minutes with no appointment. Amanda who helped me was very helpful, professional and patient with me getting my documents over to her. She was able help find my residency via her computer. Super big help! Thanks DOL and Amanda for a straightforward and helpful visit.

We were assisted by Dina and she couldn't have been kinder to my mother in law! She was friendly…read moreand very accommodating. We were able to take care of what we needed to have done and it was a pleasant experience!

Easy to make appointments online, minimal wait when you arrive, cheerful and knowledgeable…read moreemployees, we couldn't be happier with this location! We have had to come here 4 times this past month for a variety of reasons and we never had a bad experience. Even the building and parking lot are clean and beautifully maintained. Best government facility we have ever been too.

This DMV was very nice. Clean inside. Hardly any people. The staff was helpful and professional.read more