This is a party wholesale store located in what I thought was Hialeah but turns out to be Miami…read moreGardens. You have to follow directions to a T or you'll drive around the warehouses over and over, and miss it. A friend has bought party supplies here and recommended them. They have a surplus of products you can find in the popular party store but a whole lot more, a greater selection of colors, and at lower prices. The customer service isn't friendly but they ARE helpful! There really isn't much more to say other than, although parking is scarce and you have to wait till another customer leaves to pull in their old spot, the trip here was worth it. I took some random photos of items--take a look-see.

I visited your store last week and had an interaction with a cashier who was unusually aggressive…read more Shortly afterward--less than an hour later--I discovered fraudulent activity on my card, which had last been used at your location.

Great service and highly recommend for anyone wanting to have a party! Thank you for honoring to…read moreplease deliver after 12 pm due to a surprise party! Will definitely use them again for our next party!

One of the best experiences I've ever had planning an event. Premiere Party Rental was incredibly…read moreeasy to work with, I even texted the owner at night same week of event to add on some last minute items and she was incredibly accommodating. We rented the cocktail tables and linen and a portable bar. The prices were more than fair, with a seamless delivery and pickup. They were timely and the furniture themselves were in great condition. Could not recommend them more. We will definitely be using them for all events moving forward.

I couldn't have asked for a more perfect wedding arch setup! From start to finish, the team was…read moreincredibly professional, responsive, and easy to communicate with. They made the entire process stress-free and truly listened to what I envisioned. The setup itself was absolutely stunning--everything was done with such attention to detail, and it looked even more beautiful in person than I imagined. It created the perfect romantic atmosphere for our ceremony and photos. They arrived on time, worked efficiently, and handled everything seamlessly. You can tell they really care about their work and their clients. I highly recommend them to anyone looking for a reliable, talented, and professional team. Thank you for making our special day even more magical! Thank you very much!!!

Seamless experience with Imperial!! Rented 2 large rounds, 2 cocktail tables and 30 chairs for a…read morebaby shower. On time delivery and pick up, friendly delivery drivers. Easy online booking process and customer service. Would recommend and use again!!

This was a last minute private gender reveal in a hotel suite in South Beach. Very easy and fast,…read moreprofessional delivery and set up. The quality was amazing.

I want to preface this review with the theme that customer service means NOTHING to the employee I…read morespoke to on the phone. I'm sure this business makes great balloon bundles + delivers on time, but no other business employee has ever made me feel more stupid, confused, and uneasy during the entire process. First, my colleague emailed them twice last week. No answer, so she asks me to call. First call goes to voicemail as I get a text message at the exact same time saying "please text us instead". I call again because I'd prefer to place an order over the phone (which I think would have prevented this whole issue entirely). Someone answers and goes "Hi please send us a text message!" and hangs up on me before I could even finish speaking. So I place the order over text, goes smooth, but we did have a few changes before finalizing it.There was a point where miscommunication happened on how payment works and I expressed I was confused. And this is where things got bad - he started telling me HE was confused, texting me saying "did you reply? you never did." He told me, verbatim, "I have the best communication there is". How can you say that when I'm literally just expressing to you that as a paying customer, I am confused on the process. He literally told me I have nothing to be confused about - since when do employees get to decide that for customers? The best part is he THEN calls me - to yell at me more about how his communication is perfect and how I'm the problem! I was kind of laughing at one point because I was baffled that this man just had to be right so badly, he wanted to call me and tell me I'm wrong. The amount of attitude I felt via text message was shocking. Again, I understand there was definitely a miscommunication, but never in my life have I been spoken to this way from a business employee. And pro tip: take orders over the phone. Putting customers into situations where they only text is a recipe for disaster. (The employee will argue that he tried calling me a few times, but note that was only when he wanted my credit card payment). A message to the man I spoke to on the phone: YOU DO NOT TALK TO PEOPLE THAT WAY. It's rude and embarrassing. I've worked 10+ years in the service industry, and I've never ONCE let my ego of being right interfere with business and keeping a customer happy. Customer service 101. You should take a class.

Amo ir a Funny balloons la tienda es preciosa y el customer service es número 1 las muchachas todas…read moresiempre dispuesta ayudar me encanta sigan así

I bought a bunch of balloons here, as well as a bag to keep them together for transportation. The…read morebag was not provided, and within an hour of getting home, one of the balloons was already deflating. The quality of the balloons is lacking, even compared to cheap Walmart balloons.They don't have listed prices for the balloons. Then, after going back to exchange it, which they said would be an exception, they refused to provide a weight to keep the balloon from flying away. Never again.

came here a few days back to look for some party favors for a baby shower and I will surely never…read morebe coming back. nothing really stood out to me, i've seen many similar items at nearly the same price but done better at other stores. customer service was not good either, I was greeted but was being watched and they didn't seem to care to help me at all. I also saw a small roach crawl by and immediately just left, who knows how dirty they may keep the bathrooms or the inventory section. when it comes to baby showers, you can truly get better things for the same prices else where. save yourself the visit and just stay away, they don't even care.

I have been going to Silk Flowers for all my special events. My daughters baby shower and then for…read moreher baptism. The employees are very helpful and made me beautiful invitations, party decors, and table centers. Very big store, good price.