I have no complaints about their initial installation of my system, that's why I did in fact, give…read morethem one star. However, after allowing HoehnContracting to service my system I noticed the system had stopped running, and I had asked Paul to look at the system because it was not running! Paul took it upon himself to replace my $89 timer box with one of his choosing, and without my consent, and after which, he lied to me about the cost of the timer and told me it was $425 ! When in fact, it only cost $224 ... along with a service charge fee of $125 if that wasn't bad enough when I told him that he could have replaced it with an $89 timer, and that I did not want that timer for $425, he said he would take his timer back, but in doing so, he took all of the wiring for my timer, that was originally there and hardwired from the house, he now has it cut off at the bottom of the tank with a female plug and nothing from that point to the surface where the timer box is! He then left with his new timer in hand and the wiring for my system ! That wiring, was there before he decided to take it upon himself to do anything without my permission or consent The sad thing is, I had this done for my stepdaughter who is a single mother of two teenage boys and struggling to make ends meet, and now, with Paul taking the wiring, I am unable to put the $89 timer in to make her system operational. The only thing Paul chose to do was have his employee bring back a decrepit old rotted wire and dropped it on the ground and pretty much said here you go do it yourself. Even if the cord were long enough to reach the bottom, which it was not, it was far too decrepit to risk a fire just because someone got mad that they didn't make an extra $200 off of a 100% mark up , and then lie about it! Now I should mention that the system is a good six / eight feet underground! i'm in my 60s and completely disabled, and he expects me to crawl down in that hole and fix what he tore up A police report has been filed and I am awaiting that report for further action!

We have a Jet septic system that began leaking after a patch repair was attempted and failed two…read moreyears later it was determined the seal between the top and bottom sections of the cast concrete had failed because the top section had shifted. Trying to find someone who had done this type of repair work in Hamilton County was not easy. Luckily I found Paul Hoehn and he explained what needed to be done, that he had done it before, and while it would not be cheap the system would be able to be saved. What a relief. The location of the system was on a hill and not easily accessible. Paul planned out the correct equipment to complete the project quickly and safely. Paul made sure we were without septic service for the shortest amount of time(probably 5 hours) during the repair. He was in constant communication with us. Providing pictures as the job progressed. It took about 3 days from start to finish, be we are so happy to have a fully functioning system again. Paul and Scott were both very respectful of our situation and worked to get us back in service quickly. I'm sure this repair will last for many years. If you have an issue with a septic system give them a call. We can not say how happy we are that we did.

Black Water Septic Pros are the best in the business. Prompt. Great at communicating exactly what…read moreis going to happen and spot on pricing. They have pumped my septic and replaced a water line leak with minimal impact on my lawn even after 2 inches of rain the previous day. I'd recommend them to anyone.

They more than doubled their price from what they lead me to believe it would be!…read morePaid $670 for what should've been a $300 easy service call. Although the service only took an hour and 10 minutes, they charged me for two hours and neglected to ever inform me that their service fee was an hourly rate of $195 and not a one time charge. After speaking with Kathy in the office, she refused to budge an inch on the price and told me "it is what it is" and had no concern for starting a long-term relationship with a service contract and beyond... Very poor management decision to turn down a long-term customer and price gouge me on the first visit. Terrible company management!

Smallwood Septic Solutions were amazing! They came out the same day we called them to give us a…read morequote. Then, they were easy to schedule with for the required work we needed. They kept us informed along the way and all of the workers were very professional. We had to have a new lid, box, and leeching lines added. Tim was easy to work with and very knowledgeable.

After finally working with Mike at Smallwood, we found they did a good job with installing our new…read moreseptic system. We now have a nicely grated leech field thanks to their recent visit.