I needed to brush up on driving in the States after moving here from another country. In particular, I wanted to be shown the ins and outs of what the California DMV want and don't want from you on the day of the test. Reading the previous reviews on here made me confident that Genesis Driving School could do exactly that for me. Unfortunately in the end, I was let down in a big way.
I arranged with Ernesto to have two 2 hour lessons, the second lesson being right before taking the behind-the-wheel driving exam.
To be fair, although Ernesto was slightly late for the first lesson, it was only by 15 minutes and he took it upon himself to let me know about it in advance. The lesson went well, the only hiccup being that at one point he had to wiggle the battery cable for the car to start (which he gave me the impression was a normal occurrence for that car). Apart from that, I felt that his calm demeanor lent itself well to his role. His knowledge and tips were very helpful, and by the end of the two hours I felt more confident that I would pass already.
He then arranged my behind the wheel exam date, which was to be weeks later as he was going on vacation, but I was OK with that. He was going to pick me up at 7.30 on a weekday morning for a two hour lesson, before getting to the DMV at 9.30 for the test.
Here's when things went wrong.
7.30 AM came on test day, and I was ready and prepared. When there was no sign of Ernesto, I called him and he answered almost straight away. He told me that he was having car trouble (broken fan belt) and that he had already called out a mechanic and had been waiting for him or her to show. I found it slightly strange that he had neglected to tell me what was going on while he was waiting - it's an important day for someone who doesn't have a driver's license in California, so that bothered me. He said he would call me back as soon as he heard anymore news... and that was the last I ever heard from him.
Unfortunately, that call never came... and I do mean NEVER, not even to this day, nearly a week later. The very least I expected was a call saying "we won't make the test today, let's reschedule for another day" or something along those lines, but.... nothing.
I've called him several times and left him a text message, but have heard nothing back from him at all. I've also called Genesis on their direct number, which goes to the same voice mail. Why did he bother to answer the first time? I don't know. Was he really having car problems? It wouldn't surprise me if the answer was no, since it seemed very obvious he was going out of his way to avoid contact with me afterwards.
To make things worse, I forfeited a day's work for the test, which is a big deal to me as I don't have a full-time job at the moment, and had Ernesto let me know what was going on straight away instead of keeping me there waiting for his call like an idiot, I could have gone out and earned some very much-needed money.
I have been (walked, of course) to the address shown on yelp (1605 W Olympic Boulevard, Los Angeles, CA 90015) to sort this out in person with him/them, because I'm not the type of guy that will let something like this slide without an explanation at the very least. When I got there, there was no Genesis Driving School in the building. It didn't exist (there, at least). There was, however, a Genesis Glamor Studio. Any relation? Who knows.
So, why the 1-star rating?
Because no matter how good an instructor he is, the way he "handled" (see: "avoided") his business on the day of the test completely voids that. Whatever the problem was, even it it was nothing to do with the car, the VERY LEAST he could have done was to let me know that the lesson and test wasn't going ahead, instead of avoiding contact like a child, and leaving a paying customer angry and frustrated.
I have given Ernesto or anyone else from Genesis more than ample time to contact me and rectify the situation (or just apologize) before writing this review.
I can't recommend Genesis Driving School in Los Angeles to anyone, because you can't rely on them. Simple as that. read more