I have been using A General Sewer Service for 30 years and never had an issue until recently. My sewer line has a leak in it, called the office made an appointment and had 4 no shows. Then finally a rep came and scratched his head and said have to call Frank the owner to see what we can do. No return call and the office puts me on hold and never returns. Left messages with assistant manager Adriana and service manager Lou, but Frank doesn't call even when they say he will. They replaced my pumps 10 years ago. No check valve was installed as it was suppose to have on the system. This is going to be a huge mess as we have a forced main with no check valve, so that means all the stuff is going to come back in when the pipe is changed. They say they do jobs others won't do and they take care of their customers. They failed this customer who is a property manager, who knows more about plumbing than the average homeowner. I'm also an elite yelper who feels I'm very fair with reviews. Plus they had an employee Kevin driving up in their truck, representing them trying to do work on the side.
Call Roto Router 732-671-1838, referred to us by a local plumbing inspector. Very responsive. read more